What’s harder to get than an Xbox or an iPod? Nikon D200

The forums over on DP Review are going hot and heavy. Why? The Nikon D200 is one hot animal. B&H Photo sold out of their shipment in an hour or so yesterday. Now, this could have caused an international incident (and, has)┬ábut I’ve been watching and I’m real impressed with how Henry Posner of B&H Photo-Video, Inc. has been handling complaints in the forum. How did I know about this? An executive at Factiva was just talking to me about how impressive this was to him and how Henry’s interactions are winning him friends and new customers.

Comments

  1. I have been calling B&H every hour, on the hour since the 15th. Every day I got “they aren’t in yet”. On Sunday, I got told “they are in the building, but not in our system yet”.

    I started calling every 20 minutes.

    Normally, they answered immediately, and told me no. Suddenly at around 4:00 CST, I was on hold for 15 minutes. I knew immediately they were in.

    I finally got through, worries the whole time my phone would cut out. But I ordered one. I have been charged, and I have a UPS tracking number, so I assume I am all good. But I will let you all know!

  2. I have been calling B&H every hour, on the hour since the 15th. Every day I got “they aren’t in yet”. On Sunday, I got told “they are in the building, but not in our system yet”.

    I started calling every 20 minutes.

    Normally, they answered immediately, and told me no. Suddenly at around 4:00 CST, I was on hold for 15 minutes. I knew immediately they were in.

    I finally got through, worries the whole time my phone would cut out. But I ordered one. I have been charged, and I have a UPS tracking number, so I assume I am all good. But I will let you all know!

  3. Henry and B&H have stood head and shoulders above the rest of the online camera retailers for a while now. It’s not even close. I’m not active their anymore, but at the photo.net forums I was impressed with the way he interacted with customers and handled issues he saw.

  4. Henry and B&H have stood head and shoulders above the rest of the online camera retailers for a while now. It’s not even close. I’m not active their anymore, but at the photo.net forums I was impressed with the way he interacted with customers and handled issues he saw.