Bob Pritchet, founder of Logos Research Systems, wrote me tonight and said he agrees with me that there are lots of bad business books. Proceeded to tell me about his new book: Fire Someone Today.
I was being inspired by his blog and found this entry that talked about a store that closed early, pissing off customers. Oh, that brought be back to the 1980s. My boss would usually open the store back up if there was a customer in the parking lot (we delivered refrigerators together after the store closed in evenings). He told me “someday you might wish you had that customer back.”
Do you fight for every customer? It’s hard to do.
I’m looking forward to reading Bob’s book. Oh, and Bob’s company? Has $9 million in sales, hundreds of employees, and hundreds of thousands of customers. Well done!