33 thoughts on “Who owns Churbuck’s blog?

  1. Notebook ordered from Lenovo Canada Dec 28th… its Feb 4th, and the notebook hasnt yet been built. Expected shipping date: Feb 14th.

  2. Notebook ordered from Lenovo Canada Dec 28th… its Feb 4th, and the notebook hasnt yet been built. Expected shipping date: Feb 14th.

  3. My experience with Lenovo consisted of receiving a laptop with no battery & power cord! I promptly purchased an alternate Thinkpad from a local retailer and called in to make arrangements to return the incomplete laptop that was mailed to me through Lenovo directly. A customer service rep gave me completely inaccurate information as to how to go about returning their equipment to them. (“Just write ‘return to sender’ on the original package and drop it off at a UPS store” was what I was told – only to find out later that this violates every single return procedure ever put into place, and no one can explain to me why this person gave me such misleading information)

    This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it’s in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)

    I’ve been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I’ve also CC’d all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.

    So to sum it up, Lenovo lied to me, stole my money and told me to go away.

    I’ve been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It’s built like a tank) but I have pretty much lost all faith in Lenovo’s ability to properly deal with even the most simple of tasks such as a customer return.

  4. My experience with Lenovo consisted of receiving a laptop with no battery & power cord! I promptly purchased an alternate Thinkpad from a local retailer and called in to make arrangements to return the incomplete laptop that was mailed to me through Lenovo directly. A customer service rep gave me completely inaccurate information as to how to go about returning their equipment to them. (“Just write ‘return to sender’ on the original package and drop it off at a UPS store” was what I was told – only to find out later that this violates every single return procedure ever put into place, and no one can explain to me why this person gave me such misleading information)

    This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it’s in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)

    I’ve been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I’ve also CC’d all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.

    So to sum it up, Lenovo lied to me, stole my money and told me to go away.

    I’ve been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It’s built like a tank) but I have pretty much lost all faith in Lenovo’s ability to properly deal with even the most simple of tasks such as a customer return.

  5. Who wants two power meters and two update services. Unless there has been dramatic changes, the IBM/Lenovo’s take alot of the features built into Windows and duplicates them with their own software. I vote for HP/Compaq myself. You still have a bunch of trial software, but you don’t have the function duplication that comes on the IBM/Lenovo. Also, when you have to hunt and peck for the original drivers you don’t have to run specially built software from IBM/lenovo to install them.

  6. Who wants two power meters and two update services. Unless there has been dramatic changes, the IBM/Lenovo’s take alot of the features built into Windows and duplicates them with their own software. I vote for HP/Compaq myself. You still have a bunch of trial software, but you don’t have the function duplication that comes on the IBM/Lenovo. Also, when you have to hunt and peck for the original drivers you don’t have to run specially built software from IBM/lenovo to install them.

  7. I use my MacBook Pro on my lap (wearing jeans) quite often with no significant issues. I compile software on mine, too, so it’s actually getting a workout.

  8. I use my MacBook Pro on my lap (wearing jeans) quite often with no significant issues. I compile software on mine, too, so it’s actually getting a workout.

  9. “Robert, check out the MacBook or MacBook Pro for your next laptop…”

    I have a MacBook Pro (running OS X) and a Thinkpad T43p (running XP and Linux). They’re both very nice machines. The only real difference is heat – if you use the laptop on your lap the MacBook Pro likely won’t work for you – it runs very hot. If your laptop stays on the desk then either will be a fine choice.

  10. “Robert, check out the MacBook or MacBook Pro for your next laptop…”

    I have a MacBook Pro (running OS X) and a Thinkpad T43p (running XP and Linux). They’re both very nice machines. The only real difference is heat – if you use the laptop on your lap the MacBook Pro likely won’t work for you – it runs very hot. If your laptop stays on the desk then either will be a fine choice.

  11. I have used several ThinkPads at work, and have bought three for myself and family members. All very positive experiences. They’re quiet, which matters a lot to me, run cool, and have decent battery life. The keyboard is by far the best laptop keyboard I’ve used. They’re well supported by Linux, I didn’t have to go searching for drivers to get it running. I’m hoping when the time comes to get a new laptop the Lenovo models are in the same league as the Thinkpad was.

  12. I have used several ThinkPads at work, and have bought three for myself and family members. All very positive experiences. They’re quiet, which matters a lot to me, run cool, and have decent battery life. The keyboard is by far the best laptop keyboard I’ve used. They’re well supported by Linux, I didn’t have to go searching for drivers to get it running. I’m hoping when the time comes to get a new laptop the Lenovo models are in the same league as the Thinkpad was.

  13. Robert, check out the MacBook or MacBook Pro for your next laptop. They run both Windows and Mac OS X really well – which will be important for checking out all the cool new stuff that comes out for the Mac first. You can even run Windows at near full speed in a window with Parallels Desktop .

  14. Robert, check out the MacBook or MacBook Pro for your next laptop. They run both Windows and Mac OS X really well – which will be important for checking out all the cool new stuff that comes out for the Mac first. You can even run Windows at near full speed in a window with Parallels Desktop .

  15. I have a bran spakin new Lenovo x60s with the verizon evdo dealie built in. It’s spectacular. Really fast machine, very solidly built. Just all around fantastic.

    It’s got a couple of small gottchas that I’ve had to work around, but nothing that would keep me from buying it again.

    Oh, and with the extended 8 cell battery, I get around 5-6 hours with whatever form of wireless on. =]

    Bill

  16. I have a bran spakin new Lenovo x60s with the verizon evdo dealie built in. It’s spectacular. Really fast machine, very solidly built. Just all around fantastic.

    It’s got a couple of small gottchas that I’ve had to work around, but nothing that would keep me from buying it again.

    Oh, and with the extended 8 cell battery, I get around 5-6 hours with whatever form of wireless on. =]

    Bill

  17. I refuse to buy *any* laptop that doesn’t feel the need to put a “Windows” key on the keyboard. It’s the sole reason that I won’t buy an IBM/Lenovo laptop.

  18. I refuse to buy *any* laptop that doesn’t feel the need to put a “Windows” key on the keyboard. It’s the sole reason that I won’t buy an IBM/Lenovo laptop.

  19. You been missing the Lenovo Horror Story Multiplex Repeat Showings? No amount of blogger goodwill is gonna save the inept support and distributional structure of Lenovo. Even a failing byzantine cement-headed corporate structure like IBM worked much better than the Marketish Communism crap of China, it’s not just about making the widgets, it’s the whole package and that’s where China will forever fail.

  20. You been missing the Lenovo Horror Story Multiplex Repeat Showings? No amount of blogger goodwill is gonna save the inept support and distributional structure of Lenovo. Even a failing byzantine cement-headed corporate structure like IBM worked much better than the Marketish Communism crap of China, it’s not just about making the widgets, it’s the whole package and that’s where China will forever fail.

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