BigCo employees should listen to this

Every big company employee should listen to "Users in Charge" from today's BloggerCon. Visit the MP3 downloads and click on "Users in Charge." Hear the anger? Good! Now are you gonna do something about it?

To the users: some people DO listen. They change the world. At Microsoft we got RSS, wikis, blogs into some of our biggest products (Sharepoint and Office).

The users can win! Especially with blogs.

Comments

  1. Robert this is something I’ve been pretty loud about as well for AOL. I’ve been listening to Bloggercon (The stream) and enjoying it, especially the “novice” (Non-Developers) and their outlook. This is something everyone should think about whenever they even think about designing a product.

  2. Robert this is something I’ve been pretty loud about as well for AOL. I’ve been listening to Bloggercon (The stream) and enjoying it, especially the “novice” (Non-Developers) and their outlook. This is something everyone should think about whenever they even think about designing a product.

  3. As a user myself, I wish that more audio captures had useful abstracts. (I’m not going to spend time listening to something just because someone tells me to… there is other audio material I have which I know has high value, and which your undetailed recommendation does not trump.)

  4. As a user myself, I wish that more audio captures had useful abstracts. (I’m not going to spend time listening to something just because someone tells me to… there is other audio material I have which I know has high value, and which your undetailed recommendation does not trump.)

  5. Anger is not RATIONAL. Anger is an emotion to avoid, to distance yourself from; calm, well-reasoned approaches work wonders. Buncha screaming Early Adopter vocal geeks, actually best ignored. And until the blogger-de-jours start commanding real economic power, that’s all they will be — screaming crybabies. Get them all Happy Meals, feed them worms…toss them eternal freebies, pander to their every need, change their diapers, wipe their noses — they will eventually shut up, if you play up their fragile egos and make them feel important.

    And the users aren’t in charge, no one really is. The government and regulators have their hooks, the companies have their stakes, the market has a play, customers have a say, shareholders do too (well cept for Microsoft investors). And then random Acts of God bring everyone down to the same level. In the real world, no one is ever truly 100% in charge.

  6. Anger is not RATIONAL. Anger is an emotion to avoid, to distance yourself from; calm, well-reasoned approaches work wonders. Buncha screaming Early Adopter vocal geeks, actually best ignored. And until the blogger-de-jours start commanding real economic power, that’s all they will be — screaming crybabies. Get them all Happy Meals, feed them worms…toss them eternal freebies, pander to their every need, change their diapers, wipe their noses — they will eventually shut up, if you play up their fragile egos and make them feel important.

    And the users aren’t in charge, no one really is. The government and regulators have their hooks, the companies have their stakes, the market has a play, customers have a say, shareholders do too (well cept for Microsoft investors). And then random Acts of God bring everyone down to the same level. In the real world, no one is ever truly 100% in charge.

  7. Why some bloggers should never show up at conferences

    Fat ass Marc Canter naps at Bloggercon. Geez, Marc, you’ve got a face for blogging. I haven’t been around for a while: something about trying to keep this site going despite a failing hard drive on the server, but it’s all new now, so I’m back. Tim…

  8. Nice post actually – and one thing Novell is trying to encourage.

    “Just like MSFT” – we have public Wikis, blogs and the support forums – the blogs are getting a lot of traffic right now – and a lot of comments.

    I’d be interested to hear Robert what your views and comments on ‘editing’ and ‘redacting’ comments from readers are.

  9. Nice post actually – and one thing Novell is trying to encourage.

    “Just like MSFT” – we have public Wikis, blogs and the support forums – the blogs are getting a lot of traffic right now – and a lot of comments.

    I’d be interested to hear Robert what your views and comments on ‘editing’ and ‘redacting’ comments from readers are.

  10. Evil: I would never edit a comment from a reader. I have deleted some that don’t follow my living room policy. If I wouldn’t allow it in my living room, I won’t allow it in my comment area.

    As for removing your own post? Never.
    Editing your own post? Be careful. I’d explain that you edited the post and what you changed.

  11. Evil: I would never edit a comment from a reader. I have deleted some that don’t follow my living room policy. If I wouldn’t allow it in my living room, I won’t allow it in my comment area.

    As for removing your own post? Never.
    Editing your own post? Be careful. I’d explain that you edited the post and what you changed.

  12. Free user feedback = Freedbacking

    Robert Scoble noted a very interesting discussion that was recorded at BloggerCon. Chris Pirillo spoke about products and user feedback: How a user can make a product better. Chris’ answer is the blogosphere — providing and sharing feedback to the…