Every big company employee should listen to "Users in Charge" from today's BloggerCon. Visit the MP3 downloads and click on "Users in Charge." Hear the anger? Good! Now are you gonna do something about it?
To the users: some people DO listen. They change the world. At Microsoft we got RSS, wikis, blogs into some of our biggest products (Sharepoint and Office).
The users can win! Especially with blogs.