E-Frontier, where is your tech support?

I’m now tech support for when people are in pain world-wide. Just got woken up by a friend (who I won’t name here, cause it doesn’t matter) who introduced me to a guy who is in pain cause his software isn’t working that he paid for and he can’t get through to tech support for another hour.

The guy is Ed Ingold, editor of Primative Archer.com, a magazine headquartered in Jackson Hole, Wyoming.

E-Frontier is the company. Application is Poser Artist Application. 

What’s wrong? He bought the application. Ran setup. Then he tried to run the application. Says enter your name and serial number. Keeps rejecting his serial number.

He called tech support, got a new serial number, but that didn’t work. But now support isn’t open (they only are available 10 a.m. to 4 p.m. Pacific Time, which means he has to wait until almost lunchtime his time before he can get his app up and running).

Basically this guy is super frustrated, and is trying to get E-Frontier’s attention.

Anyone out there?

Contrast this to the customer support you’ll hear about from Printing for Less.

Comments

  1. Did he try entering the serial with/without the dashes/spacers, does it contain characters that could be misread like I/l/1 or 0/o..

  2. Did he try entering the serial with/without the dashes/spacers, does it contain characters that could be misread like I/l/1 or 0/o..

  3. He could basically just get the crack. hehehe

    We had a similar problem where I used to work. We had bought a legit copy of Maya (can I mention it? :) ) but could never get pass the overboard security features. There is a password, serial no., a serial “dongle”, a server keeping track of how many copies are running, etc.

    Needless to say, we never got it to work through “legal” means. However, with the crack, it worked wonderfully. hehehehe

    brem

  4. He could basically just get the crack. hehehe

    We had a similar problem where I used to work. We had bought a legit copy of Maya (can I mention it? :) ) but could never get pass the overboard security features. There is a password, serial no., a serial “dongle”, a server keeping track of how many copies are running, etc.

    Needless to say, we never got it to work through “legal” means. However, with the crack, it worked wonderfully. hehehehe

    brem

  5. It’s frustrating when things don’t work right. I had a similar situation to brem in comment number two. Except mine was a trial from Macromedia that refused to give me my 30 days. :

  6. It’s frustrating when things don’t work right. I had a similar situation to brem in comment number two. Except mine was a trial from Macromedia that refused to give me my 30 days. :

  7. [...] Scoble has also compared bad customer service to great customer service. The company Scoble mentions as one that provides great customer (Printing for Less) seems to have a very similar concept to Headsets.com (talked about here). Take an ordinary product or service, add great customer service, and set yourself soar ahead of the competition. This is something that I will be talking about more this week. It is something that a lot of companies have been doing and a fascinating subject. [...]

  8. I had same problem…cant get through for months! I want my moneyt back and i cant get through…they are a shower of thieves

  9. I had same problem…cant get through for months! I want my moneyt back and i cant get through…they are a shower of thieves