I’m now tech support for when people are in pain world-wide. Just got woken up by a friend (who I won’t name here, cause it doesn’t matter) who introduced me to a guy who is in pain cause his software isn’t working that he paid for and he can’t get through to tech support for another hour.
The guy is Ed Ingold, editor of Primative Archer.com, a magazine headquartered in Jackson Hole, Wyoming.
E-Frontier is the company. Application is Poser Artist Application.
What’s wrong? He bought the application. Ran setup. Then he tried to run the application. Says enter your name and serial number. Keeps rejecting his serial number.
He called tech support, got a new serial number, but that didn’t work. But now support isn’t open (they only are available 10 a.m. to 4 p.m. Pacific Time, which means he has to wait until almost lunchtime his time before he can get his app up and running).
Basically this guy is super frustrated, and is trying to get E-Frontier’s attention.
Anyone out there?
Contrast this to the customer support you’ll hear about from Printing for Less.