E-Frontier, where is your tech support?

August 21, 2006 By

I’m now tech support for when people are in pain world-wide. Just got woken up by a friend (who I won’t name here, cause it doesn’t matter) who introduced me to a guy who is in pain cause his software isn’t working that he paid for and he can’t get through to tech support for another hour.

The guy is Ed Ingold, editor of Primative Archer.com, a magazine headquartered in Jackson Hole, Wyoming.

E-Frontier is the company. Application is Poser Artist Application. 

What’s wrong? He bought the application. Ran setup. Then he tried to run the application. Says enter your name and serial number. Keeps rejecting his serial number.

He called tech support, got a new serial number, but that didn’t work. But now support isn’t open (they only are available 10 a.m. to 4 p.m. Pacific Time, which means he has to wait until almost lunchtime his time before he can get his app up and running).

Basically this guy is super frustrated, and is trying to get E-Frontier’s attention.

Anyone out there?

Contrast this to the customer support you’ll hear about from Printing for Less.

Filed Under: 1
  • Manny

    Did he try entering the serial with/without the dashes/spacers, does it contain characters that could be misread like I/l/1 or 0/o..

  • Manny

    Did he try entering the serial with/without the dashes/spacers, does it contain characters that could be misread like I/l/1 or 0/o..

  • http://www.martinbreton.com/ brem

    He could basically just get the crack. hehehe

    We had a similar problem where I used to work. We had bought a legit copy of Maya (can I mention it? :) ) but could never get pass the overboard security features. There is a password, serial no., a serial “dongle”, a server keeping track of how many copies are running, etc.

    Needless to say, we never got it to work through “legal” means. However, with the crack, it worked wonderfully. hehehehe

    brem

  • http://www.martinbreton.com brem

    He could basically just get the crack. hehehe

    We had a similar problem where I used to work. We had bought a legit copy of Maya (can I mention it? :) ) but could never get pass the overboard security features. There is a password, serial no., a serial “dongle”, a server keeping track of how many copies are running, etc.

    Needless to say, we never got it to work through “legal” means. However, with the crack, it worked wonderfully. hehehehe

    brem

  • dh

    to the first comment… yes tried all those. thanks!

  • dh

    to the first comment… yes tried all those. thanks!

  • http://www.thepenguinmafia.com/ Matt Foxtrot

    It’s frustrating when things don’t work right. I had a similar situation to brem in comment number two. Except mine was a trial from Macromedia that refused to give me my 30 days. :

  • http://www.thepenguinmafia.com Matt Foxtrot

    It’s frustrating when things don’t work right. I had a similar situation to brem in comment number two. Except mine was a trial from Macromedia that refused to give me my 30 days. :\

  • met

    Why did he wake you up?

  • met

    Why did he wake you up?

  • Daryl

    All fixed.

    Regards,

    Daryl from e frontier

  • Daryl

    All fixed.

    Regards,

    Daryl from e frontier

  • http://trikyguy.wordpress.com/ trikyguy

    wonder what it was…

  • http://trikyguy.wordpress.com/ trikyguy

    wonder what it was…

  • http://indiaconsumerspace.wordpress.com/ uncommoncommon

    Hi there,

    I have written a piece on what I believe are fairly decent ideas on Customer Support for people with problems with home technology and PC’s in particular. If you have some time, it would be great for you to go through them.

    link:http://worldofindia.blogspot.com/2006/08/etcetc-top-three-revolutionary.html

    Thanks
    Sarang

  • http://indiaconsumerspace.wordpress.com/ uncommoncommon

    Hi there,

    I have written a piece on what I believe are fairly decent ideas on Customer Support for people with problems with home technology and PC’s in particular. If you have some time, it would be great for you to go through them.

    link:http://worldofindia.blogspot.com/2006/08/etcetc-top-three-revolutionary.html

    Thanks
    Sarang

  • Pingback: Service Untitled » Robert Scoble knows customer service.

  • ian

    I had same problem…cant get through for months! I want my moneyt back and i cant get through…they are a shower of thieves

  • ian

    I had same problem…cant get through for months! I want my moneyt back and i cant get through…they are a shower of thieves