Facebook listens to its users

September 8, 2006 By

The CEO of Facebook answers its customers with a great apology. Recent college student and Facebook customer Theresa Klein, over on the Blog Business Summit blog, says she approves.

Notice how different this is from how HP is handling things? Where’s the HP’s CEO’s blog?

Filed Under: 1
  • http://www.karyhead.com/ kary

    This all started because of the new News Feeds. The kids, they move on. They just helped a guy (Ruckus) have a threesome by joining the “If this group reaches 100,000 my girlfriend will have a threesome” group. And you know how it was possible? The News feeds. They could see their friends joining the group and so they joined too. At the end there were several hundred joins a minute. It was pretty amazing. And facebook almost broke under the constant refreshes.

    A new group was started something like “Ruckus’ threesome changed my mind about news feeds.” Ha.

  • http://www.karyhead.com kary

    This all started because of the new News Feeds. The kids, they move on. They just helped a guy (Ruckus) have a threesome by joining the “If this group reaches 100,000 my girlfriend will have a threesome” group. And you know how it was possible? The News feeds. They could see their friends joining the group and so they joined too. At the end there were several hundred joins a minute. It was pretty amazing. And facebook almost broke under the constant refreshes.

    A new group was started something like “Ruckus’ threesome changed my mind about news feeds.” Ha.

  • n8

    I jumped on facebook this morning and read the letter of apology or was it the righting of wrongs? Either way, I work in the library of a private university and when I got to work here, I could see every student reading this letter on Facebook. So even though the students were revolting against the Feeds by joining various groups, they were very willing to read the letter of apology from the CEO!!

  • n8

    I jumped on facebook this morning and read the letter of apology or was it the righting of wrongs? Either way, I work in the library of a private university and when I got to work here, I could see every student reading this letter on Facebook. So even though the students were revolting against the Feeds by joining various groups, they were very willing to read the letter of apology from the CEO!!

  • http://joergpittermann.wordpress.com/ joergpittermann

    Facebook did the right thing, with that letter of apology.
    With third party apps, it’s rather easy to stalk someone. So the world stayes as (un)safe as she was before.

  • http://joergpittermann.wordpress.com/ joergpittermann

    Facebook did the right thing, with that letter of apology.
    With third party apps, it’s rather easy to stalk someone. So the world stayes as (un)safe as she was before.

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  • http://dan100.blogspot.com/ Dan G

    I was interested to note that, even before the apology, friends who’d earlier joined the mass protest group were leaving again.

    The new Feeds has added an interesting new dynamic to Facebook – almost a herding instict! As Zuckerberg himself said, without the new Feed the protest group would never have grown so quickly…

    BTW Mr WaxJelly, as I’m sure everyone is tired of hearing, anyone could’ve seen your hypothetical friend “coming out of the closet” without the feed – no privacy settings were changed.

  • http://dan100.blogspot.com Dan G

    I was interested to note that, even before the apology, friends who’d earlier joined the mass protest group were leaving again.

    The new Feeds has added an interesting new dynamic to Facebook – almost a herding instict! As Zuckerberg himself said, without the new Feed the protest group would never have grown so quickly…

    BTW Mr WaxJelly, as I’m sure everyone is tired of hearing, anyone could’ve seen your hypothetical friend “coming out of the closet” without the feed – no privacy settings were changed.

  • http://dan100.blogspot.com/2006/09/last-word-on-facebook.html Dan G

    Still not convinced it wasn’t all a big publicity stunt either – I’m not one for conspiracy theories, but this one looked all a bit too neat… click me name to read my blog post.

  • http://dan100.blogspot.com/2006/09/last-word-on-facebook.html Dan G

    Still not convinced it wasn’t all a big publicity stunt either – I’m not one for conspiracy theories, but this one looked all a bit too neat… click me name to read my blog post.

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  • http://www.speakwithme.com/ Ajay

    They might have forgotten to turn the comments back on… in the crux of everything, they may not have been thinking about that. I know I might have forgotten to do that!

  • http://www.speakwithme.com Ajay

    They might have forgotten to turn the comments back on… in the crux of everything, they may not have been thinking about that. I know I might have forgotten to do that!

  • Ervin J

    Not at all impressive after the arrogant “Calmd down. Breathe. We hear you.”

  • Ervin J

    Not at all impressive after the arrogant “Calmd down. Breathe. We hear you.”

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  • http://www.cambrianhouse.com/blog/ Dan Phillips

    Sometimes apologizes are not sufficient responses when technical oversights cause pain to an already loyal community, or worse, a new community.

    I am not inferring that an item of monetary value must be handed out each time a technical glitch occurs; however, sometimes leaders of online communities need to make that extra effort to “Really” show their appreciation.

    For instance, my new favorite, on-line community – Cambrian House experienced a technical glitch yesterday. Some of the community’s members received some “spam”, basically an e-mail was sent multiple times.

    But guess what? Cambrian House not only apologized, but is also giving away FREE T-SHIRTS to anyone that reported this problem.

    The t-shirts are actually funny – “I got spammed by Cambrian House”.

    Anyway, this is just one example of an online community handling an issue with the utmost respect for its members.

    - Isiah

  • http://www.cambrianhouse.com/blog/ Dan Phillips

    Sometimes apologizes are not sufficient responses when technical oversights cause pain to an already loyal community, or worse, a new community.

    I am not inferring that an item of monetary value must be handed out each time a technical glitch occurs; however, sometimes leaders of online communities need to make that extra effort to “Really” show their appreciation.

    For instance, my new favorite, on-line community – Cambrian House experienced a technical glitch yesterday. Some of the community’s members received some “spam”, basically an e-mail was sent multiple times.

    But guess what? Cambrian House not only apologized, but is also giving away FREE T-SHIRTS to anyone that reported this problem.

    The t-shirts are actually funny – “I got spammed by Cambrian House”.

    Anyway, this is just one example of an online community handling an issue with the utmost respect for its members.

    - Isiah

  • http://orcmid.com/blog/ orcmid

    “Notice how different this is from how HP is handling things? Where’s the HP’s CEO’s blog?”

    That’s useful to point out. However, there is an apples-and-oranges problem here. In one case, there is the question of a crime having been committed as well as possible breach of regulatory requirements. Until that is sorted out, I am sure that blogging would be high on the list of no-nos by the Corporate Counsel at Hewlett-Packard.

    Also, the presumably-injured parties are quite different in the two situations. So the recipients for possible apologies are also quite different.

    Now, whether HP needs more transparency in its corporate governance, and the form that could take, is certainly an important conversation. I’m not so sure that blogging is the answer or even the most-appropriate means for that kind of transparency. But those seem like useful questions and I hope those inside the situation look at them.

  • http://orcmid.com/blog/ orcmid

    “Notice how different this is from how HP is handling things? Where’s the HP’s CEO’s blog?”

    That’s useful to point out. However, there is an apples-and-oranges problem here. In one case, there is the question of a crime having been committed as well as possible breach of regulatory requirements. Until that is sorted out, I am sure that blogging would be high on the list of no-nos by the Corporate Counsel at Hewlett-Packard.

    Also, the presumably-injured parties are quite different in the two situations. So the recipients for possible apologies are also quite different.

    Now, whether HP needs more transparency in its corporate governance, and the form that could take, is certainly an important conversation. I’m not so sure that blogging is the answer or even the most-appropriate means for that kind of transparency. But those seem like useful questions and I hope those inside the situation look at them.

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  • http://en.1-800-pet-meds.info/ wikipedia

    Personally, I have no idea why people would not understand how to do this.

  • http://en.1-800-pet-meds.info/ wikipedia

    Personally, I have no idea why people would not understand how to do this.

  • http://www.Speak-2-no-1.com/ work

    Personally, I am so glad to have found such an easy system that I can work
    at home effortlessly.
    I have been working at home for over 21 years, and finally this vehicle has
    come along and has changed my life for the better! It’s about time.
    …and I don’t have to Speak-2-no-1 …ever

  • http://www.Speak-2-no-1.com work

    Personally, I am so glad to have found such an easy system that I can work
    at home effortlessly.
    I have been working at home for over 21 years, and finally this vehicle has
    come along and has changed my life for the better! It’s about time.
    …and I don’t have to Speak-2-no-1 …ever