Dreamhost getting sucky PR out on blogs

Whenever I look into a new product or idea or service I do a Google search on “company name” and “sucks.” Or “product name” and “sucks.” Replace “sucks” with “problem” or “bad customer service” and try again.

Here’s an example of a company that’s losing tons of potential customers: Dreamhost. It also is an example of how the word-of-mouth network works. Jeremiah Owyang works at Hitachi Data Systems. I’ve gotten to know him and know he’s a pretty level-headed guy. Doesn’t link to the latest fad or hot post from Digg. Does his homework, etc etc.

Anyway, he came to a presentation I gave to a few people this morning. Afterward he came up and explained how Dreamhost was screwing a friend of his and is totally non-responsive. He wrote it up on his blog.

If you’re considering hosting services I’d recommend you read this post about Dreamhost first. Pretty bad customer service.

191 thoughts on “Dreamhost getting sucky PR out on blogs

  1. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

    Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

    I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

  2. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

    Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

    I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

  3. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

    Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

    I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

  4. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

    Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

    I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

  5. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

    Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

    I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

  6. Unfortunately this problem affects a lot of shared hosting companies. They oversell like crazy, which leads to slow and unstable servers.
    One company that tries hard to provide a quality service is WebFaction ( http://www.webfaction.com ). I highly recommend these guys.

  7. Unfortunately this problem affects a lot of shared hosting companies. They oversell like crazy, which leads to slow and unstable servers.
    One company that tries hard to provide a quality service is WebFaction ( http://www.webfaction.com ). I highly recommend these guys.

  8. Unfortunately this problem affects a lot of shared hosting companies. They oversell like crazy, which leads to slow and unstable servers.
    One company that tries hard to provide a quality service is WebFaction ( http://www.webfaction.com ). I highly recommend these guys.

  9. their funcking slow server can never provide 200G and 2000g/month
    fuck dreamhost !!!!!!!!!!!!!
    they closed my ftp and http twice within 3 days and without warning
    asshole

  10. their funcking slow server can never provide 200G and 2000g/month
    fuck dreamhost !!!!!!!!!!!!!
    they closed my ftp and http twice within 3 days and without warning
    asshole

  11. their funcking slow server can never provide 200G and 2000g/month
    fuck dreamhost !!!!!!!!!!!!!
    they closed my ftp and http twice within 3 days and without warning
    asshole

  12. For that matter if you google for any major company with the word sucks you will definitely see bad things because thats what your looking for. When companies grow it’s hard to keep 100% customer satisfaction. Try googling for “paypal sucks”, “sprint sucks”, “walmart sucks”, “microsoft sucks”, “apple sucks”…you’ll see how funny it is…gets even more interesting if you do a blogsearch. :-)

  13. For that matter if you google for any major company with the word sucks you will definitely see bad things because thats what your looking for. When companies grow it’s hard to keep 100% customer satisfaction. Try googling for “paypal sucks”, “sprint sucks”, “walmart sucks”, “microsoft sucks”, “apple sucks”…you’ll see how funny it is…gets even more interesting if you do a blogsearch. :-)

  14. For that matter if you google for any major company with the word sucks you will definitely see bad things because thats what your looking for. When companies grow it’s hard to keep 100% customer satisfaction. Try googling for “paypal sucks”, “sprint sucks”, “walmart sucks”, “microsoft sucks”, “apple sucks”…you’ll see how funny it is…gets even more interesting if you do a blogsearch. :-)

  15. For that matter if you google for any major company with the word sucks you will definitely see bad things because thats what your looking for. When companies grow it’s hard to keep 100% customer satisfaction. Try googling for “paypal sucks”, “sprint sucks”, “walmart sucks”, “microsoft sucks”, “apple sucks”…you’ll see how funny it is…gets even more interesting if you do a blogsearch. :-)

  16. To give my view — I have many domains hosted with them (for a set price) am using up a good amount of space, and really enjoy the fact that there’s a host that still offers SSH access. In addition, the first year promotion offers can’t be beat.

    John
    - jcy@nevermind.org

  17. To give my view — I have many domains hosted with them (for a set price) am using up a good amount of space, and really enjoy the fact that there’s a host that still offers SSH access. In addition, the first year promotion offers can’t be beat.

    John
    - jcy@nevermind.org

  18. To give my view — I have many domains hosted with them (for a set price) am using up a good amount of space, and really enjoy the fact that there’s a host that still offers SSH access. In addition, the first year promotion offers can’t be beat.

    John
    - jcy@nevermind.org

  19. If you had even read how they monitor uptime, even you wouldn’t have taken your own post seriously.

    http://uptime.besthostratings.com/faq.php

    That’s also convenient how you cut Pair off right before their big March outage that knocked their uptime down to 99.985. Where are those 5 magic 9s that these great hosts supposedly have? hmmm… March was 99.86. WOW! They’re perfect!!!

    And if you really looked hard into Pair’s uptime, through reliable sources, you would have found a lot more people complaining about outages… that are actual customers.

    Do you still not get that ALL shared host have downtime?

    You can make any host look bad when you compare them to another one at the right time… especially when you intentionally leave out the host-you-favor’s bad months.

    I think Pair’s a great company–and I’m not holding that site’s downtime report against them… but that’s just because I was smart enough to actually read how they monitor uptime.

  20. If you had even read how they monitor uptime, even you wouldn’t have taken your own post seriously.

    http://uptime.besthostratings.com/faq.php

    That’s also convenient how you cut Pair off right before their big March outage that knocked their uptime down to 99.985. Where are those 5 magic 9s that these great hosts supposedly have? hmmm… March was 99.86. WOW! They’re perfect!!!

    And if you really looked hard into Pair’s uptime, through reliable sources, you would have found a lot more people complaining about outages… that are actual customers.

    Do you still not get that ALL shared host have downtime?

    You can make any host look bad when you compare them to another one at the right time… especially when you intentionally leave out the host-you-favor’s bad months.

    I think Pair’s a great company–and I’m not holding that site’s downtime report against them… but that’s just because I was smart enough to actually read how they monitor uptime.

  21. If you had even read how they monitor uptime, even you wouldn’t have taken your own post seriously.

    http://uptime.besthostratings.com/faq.php

    That’s also convenient how you cut Pair off right before their big March outage that knocked their uptime down to 99.985. Where are those 5 magic 9s that these great hosts supposedly have? hmmm… March was 99.86. WOW! They’re perfect!!!

    And if you really looked hard into Pair’s uptime, through reliable sources, you would have found a lot more people complaining about outages… that are actual customers.

    Do you still not get that ALL shared host have downtime?

    You can make any host look bad when you compare them to another one at the right time… especially when you intentionally leave out the host-you-favor’s bad months.

    I think Pair’s a great company–and I’m not holding that site’s downtime report against them… but that’s just because I was smart enough to actually read how they monitor uptime.

  22. “The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.”

    It’s not opinion–it’s spam. You sound like you haven’t learned a thing from this.

    You can call them on-topic all you want, but spam stands out to those that hate it. And then it gets reported–as you found out.

    You weren’t posting to help people. You were posting to promote your site (as you already admitted), then trying to justify it by saying it would be useful. You will never find a usenet group that won’t consider that spamming.

    Do you think every post on usenet has been reported as spam? No. So, why were yours? Because of what I already said: People see right through what you did.

    If you were out to help people, rather than promote you site, you could have answered relevant questions with info that may or may not be on your site. That would have been helpful–and without throwing links around, no one would have thought you were a spammer. If you’re not willing to do that without being able to throw links around, then you’re not there to help and you really don’t have a reason to be there.

    I’d also guess that you weren’t a regular member in those groups. A new person announcing what they think is a useful site will never be seen as anything but spam on usenet. And in case it isn’t obvious to you… all of this would apply to forums, blog comments, etc…

    You think I was hard on you? I bet the people whose groups you spammed were wishing you were dead while they were filling out the spam complaints.

    Spam is hated everywhere, so you should either get used to this–or take a few more steps away from what you seem to think is a fine line between helping people and being a spammer.

  23. “The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.”

    It’s not opinion–it’s spam. You sound like you haven’t learned a thing from this.

    You can call them on-topic all you want, but spam stands out to those that hate it. And then it gets reported–as you found out.

    You weren’t posting to help people. You were posting to promote your site (as you already admitted), then trying to justify it by saying it would be useful. You will never find a usenet group that won’t consider that spamming.

    Do you think every post on usenet has been reported as spam? No. So, why were yours? Because of what I already said: People see right through what you did.

    If you were out to help people, rather than promote you site, you could have answered relevant questions with info that may or may not be on your site. That would have been helpful–and without throwing links around, no one would have thought you were a spammer. If you’re not willing to do that without being able to throw links around, then you’re not there to help and you really don’t have a reason to be there.

    I’d also guess that you weren’t a regular member in those groups. A new person announcing what they think is a useful site will never be seen as anything but spam on usenet. And in case it isn’t obvious to you… all of this would apply to forums, blog comments, etc…

    You think I was hard on you? I bet the people whose groups you spammed were wishing you were dead while they were filling out the spam complaints.

    Spam is hated everywhere, so you should either get used to this–or take a few more steps away from what you seem to think is a fine line between helping people and being a spammer.

  24. “The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.”

    It’s not opinion–it’s spam. You sound like you haven’t learned a thing from this.

    You can call them on-topic all you want, but spam stands out to those that hate it. And then it gets reported–as you found out.

    You weren’t posting to help people. You were posting to promote your site (as you already admitted), then trying to justify it by saying it would be useful. You will never find a usenet group that won’t consider that spamming.

    Do you think every post on usenet has been reported as spam? No. So, why were yours? Because of what I already said: People see right through what you did.

    If you were out to help people, rather than promote you site, you could have answered relevant questions with info that may or may not be on your site. That would have been helpful–and without throwing links around, no one would have thought you were a spammer. If you’re not willing to do that without being able to throw links around, then you’re not there to help and you really don’t have a reason to be there.

    I’d also guess that you weren’t a regular member in those groups. A new person announcing what they think is a useful site will never be seen as anything but spam on usenet. And in case it isn’t obvious to you… all of this would apply to forums, blog comments, etc…

    You think I was hard on you? I bet the people whose groups you spammed were wishing you were dead while they were filling out the spam complaints.

    Spam is hated everywhere, so you should either get used to this–or take a few more steps away from what you seem to think is a fine line between helping people and being a spammer.

  25. “The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.”

    It’s not opinion–it’s spam. You sound like you haven’t learned a thing from this.

    You can call them on-topic all you want, but spam stands out to those that hate it. And then it gets reported–as you found out.

    You weren’t posting to help people. You were posting to promote your site (as you already admitted), then trying to justify it by saying it would be useful. You will never find a usenet group that won’t consider that spamming.

    Do you think every post on usenet has been reported as spam? No. So, why were yours? Because of what I already said: People see right through what you did.

    If you were out to help people, rather than promote you site, you could have answered relevant questions with info that may or may not be on your site. That would have been helpful–and without throwing links around, no one would have thought you were a spammer. If you’re not willing to do that without being able to throw links around, then you’re not there to help and you really don’t have a reason to be there.

    I’d also guess that you weren’t a regular member in those groups. A new person announcing what they think is a useful site will never be seen as anything but spam on usenet. And in case it isn’t obvious to you… all of this would apply to forums, blog comments, etc…

    You think I was hard on you? I bet the people whose groups you spammed were wishing you were dead while they were filling out the spam complaints.

    Spam is hated everywhere, so you should either get used to this–or take a few more steps away from what you seem to think is a fine line between helping people and being a spammer.

  26. “The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.”

    It’s not opinion–it’s spam. You sound like you haven’t learned a thing from this.

    You can call them on-topic all you want, but spam stands out to those that hate it. And then it gets reported–as you found out.

    You weren’t posting to help people. You were posting to promote your site (as you already admitted), then trying to justify it by saying it would be useful. You will never find a usenet group that won’t consider that spamming.

    Do you think every post on usenet has been reported as spam? No. So, why were yours? Because of what I already said: People see right through what you did.

    If you were out to help people, rather than promote you site, you could have answered relevant questions with info that may or may not be on your site. That would have been helpful–and without throwing links around, no one would have thought you were a spammer. If you’re not willing to do that without being able to throw links around, then you’re not there to help and you really don’t have a reason to be there.

    I’d also guess that you weren’t a regular member in those groups. A new person announcing what they think is a useful site will never be seen as anything but spam on usenet. And in case it isn’t obvious to you… all of this would apply to forums, blog comments, etc…

    You think I was hard on you? I bet the people whose groups you spammed were wishing you were dead while they were filling out the spam complaints.

    Spam is hated everywhere, so you should either get used to this–or take a few more steps away from what you seem to think is a fine line between helping people and being a spammer.

  27. “The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.”

    It’s not opinion–it’s spam. You sound like you haven’t learned a thing from this.

    You can call them on-topic all you want, but spam stands out to those that hate it. And then it gets reported–as you found out.

    You weren’t posting to help people. You were posting to promote your site (as you already admitted), then trying to justify it by saying it would be useful. You will never find a usenet group that won’t consider that spamming.

    Do you think every post on usenet has been reported as spam? No. So, why were yours? Because of what I already said: People see right through what you did.

    If you were out to help people, rather than promote you site, you could have answered relevant questions with info that may or may not be on your site. That would have been helpful–and without throwing links around, no one would have thought you were a spammer. If you’re not willing to do that without being able to throw links around, then you’re not there to help and you really don’t have a reason to be there.

    I’d also guess that you weren’t a regular member in those groups. A new person announcing what they think is a useful site will never be seen as anything but spam on usenet. And in case it isn’t obvious to you… all of this would apply to forums, blog comments, etc…

    You think I was hard on you? I bet the people whose groups you spammed were wishing you were dead while they were filling out the spam complaints.

    Spam is hated everywhere, so you should either get used to this–or take a few more steps away from what you seem to think is a fine line between helping people and being a spammer.

  28. Thanks for the tirade Mike. I knowingly opened myself up for criticism and flak, but there’s always someone out there like yourself who feels that it’s necessary to attack someone vs. adding anything useful or even simply disagreeing and leaving it at that.

    The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.

    In any case, Dreamhost has agreed to let my account remain active, so lesson learned.

  29. Thanks for the tirade Mike. I knowingly opened myself up for criticism and flak, but there’s always someone out there like yourself who feels that it’s necessary to attack someone vs. adding anything useful or even simply disagreeing and leaving it at that.

    The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.

    In any case, Dreamhost has agreed to let my account remain active, so lesson learned.

  30. Thanks for the tirade Mike. I knowingly opened myself up for criticism and flak, but there’s always someone out there like yourself who feels that it’s necessary to attack someone vs. adding anything useful or even simply disagreeing and leaving it at that.

    The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.

    In any case, Dreamhost has agreed to let my account remain active, so lesson learned.

  31. Thanks for the tirade Mike. I knowingly opened myself up for criticism and flak, but there’s always someone out there like yourself who feels that it’s necessary to attack someone vs. adding anything useful or even simply disagreeing and leaving it at that.

    The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.

    In any case, Dreamhost has agreed to let my account remain active, so lesson learned.

  32. Thanks for the tirade Mike. I knowingly opened myself up for criticism and flak, but there’s always someone out there like yourself who feels that it’s necessary to attack someone vs. adding anything useful or even simply disagreeing and leaving it at that.

    The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.

    In any case, Dreamhost has agreed to let my account remain active, so lesson learned.

  33. Thanks for the tirade Mike. I knowingly opened myself up for criticism and flak, but there’s always someone out there like yourself who feels that it’s necessary to attack someone vs. adding anything useful or even simply disagreeing and leaving it at that.

    The fact remains that my posts were very much on topic to the groups I posted to. Just because someone compained as they did in this case does not mean they’re right (or that I am for that matter). I guess it’s all just a matter of opinion.

    In any case, Dreamhost has agreed to let my account remain active, so lesson learned.

  34. “I run a legitimate business”

    Legit businesses don’t spam. (Spamming and playing dumb about it still counts as spamming)

    —–

    “we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest.”

    Translation: I had a good thing that was growing naturally, the way it should… so I interfered and ruined it by getting shut down for spamming.

    —–

    “I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.”

    That is the very definition of spamming. Are you saying it’s dreamhost’s fault that you don’t know what the rest of the world has known for years?

    —–

    “Maybe this was a couple groups too many (was it???),”

    What tipped you off? The fact that you were shut down for being a spammer?

    —–

    “but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane.”

    It’s insane that your clients signed on with someone so irresponsible.

    The way you get rid of a spammer is to close their account. If that wasn’t how life worked, all spammers would throw one legit site on their account, thinking that it would keep it open.

    —–

    “If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it.”

    The first 5 words of that sentence sum the problem up nicely.

    How many cars did you have to get run over by before you realized it’s smarter to look both ways before crossing a street?

    —–

    “Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.”

    I’d bet that the number of positive you replies you received was less than 1% of the complaints abuse-at-dreamhost-dot-com received.

    You’d be surprise (or should I say you ARE surprised?) by the number of members that don’t like people crapping in their groups and take the time to report the posts.

    —–

    “If this is what one can expect after being a loyal customer of 7 years,”

    That’s awful! They make you keep following the rules after 7 years???

    —–

    “referring tons of people (mostly friends – no promo codes),”

    You say “no promo codes” like you were doing them a favor. All that did was put money in your pocket instead of theirs.

    —–

    “I would at least expect them to give me a warning.”

    They would expect you not to spam. Looks like no one got what they expected, huh?

    —–

    “Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out.”

    Yeah, like they haven’t heard it all before. You might as well have just sent a confession, since your every move is identical to what people expect of spammers.

    You knew what you were doing (or you’re stupid) and you got caught. Get over it. Be a man and take responsiblity for your screw-up and quit trying to blame a web host for your actions.

    Here’s another tip: Don’t spam at your next host, regardless of how hard it is for you to understand their TOS.

    —–

    “Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.”

    Oh yeah, not spamming would be nice too.

    Their TOS doesn’t say you can’t shoot people for not going to your site… will that be your next underhanded tactic that you’ll play dumb about later, when you get arrested?

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