Dreamhost getting sucky PR out on blogs

Whenever I look into a new product or idea or service I do a Google search on “company name” and “sucks.” Or “product name” and “sucks.” Replace “sucks” with “problem” or “bad customer service” and try again.

Here’s an example of a company that’s losing tons of potential customers: Dreamhost. It also is an example of how the word-of-mouth network works. Jeremiah Owyang works at Hitachi Data Systems. I’ve gotten to know him and know he’s a pretty level-headed guy. Doesn’t link to the latest fad or hot post from Digg. Does his homework, etc etc.

Anyway, he came to a presentation I gave to a few people this morning. Afterward he came up and explained how Dreamhost was screwing a friend of his and is totally non-responsive. He wrote it up on his blog.

If you’re considering hosting services I’d recommend you read this post about Dreamhost first. Pretty bad customer service.

191 thoughts on “Dreamhost getting sucky PR out on blogs

  1. “I run a legitimate business”

    Legit businesses don’t spam. (Spamming and playing dumb about it still counts as spamming)

    —–

    “we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest.”

    Translation: I had a good thing that was growing naturally, the way it should… so I interfered and ruined it by getting shut down for spamming.

    —–

    “I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.”

    That is the very definition of spamming. Are you saying it’s dreamhost’s fault that you don’t know what the rest of the world has known for years?

    —–

    “Maybe this was a couple groups too many (was it???),”

    What tipped you off? The fact that you were shut down for being a spammer?

    —–

    “but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane.”

    It’s insane that your clients signed on with someone so irresponsible.

    The way you get rid of a spammer is to close their account. If that wasn’t how life worked, all spammers would throw one legit site on their account, thinking that it would keep it open.

    —–

    “If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it.”

    The first 5 words of that sentence sum the problem up nicely.

    How many cars did you have to get run over by before you realized it’s smarter to look both ways before crossing a street?

    —–

    “Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.”

    I’d bet that the number of positive you replies you received was less than 1% of the complaints abuse-at-dreamhost-dot-com received.

    You’d be surprise (or should I say you ARE surprised?) by the number of members that don’t like people crapping in their groups and take the time to report the posts.

    —–

    “If this is what one can expect after being a loyal customer of 7 years,”

    That’s awful! They make you keep following the rules after 7 years???

    —–

    “referring tons of people (mostly friends – no promo codes),”

    You say “no promo codes” like you were doing them a favor. All that did was put money in your pocket instead of theirs.

    —–

    “I would at least expect them to give me a warning.”

    They would expect you not to spam. Looks like no one got what they expected, huh?

    —–

    “Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out.”

    Yeah, like they haven’t heard it all before. You might as well have just sent a confession, since your every move is identical to what people expect of spammers.

    You knew what you were doing (or you’re stupid) and you got caught. Get over it. Be a man and take responsiblity for your screw-up and quit trying to blame a web host for your actions.

    Here’s another tip: Don’t spam at your next host, regardless of how hard it is for you to understand their TOS.

    —–

    “Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.”

    Oh yeah, not spamming would be nice too.

    Their TOS doesn’t say you can’t shoot people for not going to your site… will that be your next underhanded tactic that you’ll play dumb about later, when you get arrested?

  2. “Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week”

    If you’re offline for a week, that is 100% your fault.

    Did Dreamhost make you sign an exclusive deal with them, and forbid you to look into failover DNS?

    EVERY shared host, without exception, will have problems. How can you expect otherwise when your server is at the mercy of hundreds of other users?

    The solution isn’t host-hopping–it’s redundancy.

  3. “Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week”

    If you’re offline for a week, that is 100% your fault.

    Did Dreamhost make you sign an exclusive deal with them, and forbid you to look into failover DNS?

    EVERY shared host, without exception, will have problems. How can you expect otherwise when your server is at the mercy of hundreds of other users?

    The solution isn’t host-hopping–it’s redundancy.

  4. “Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week”

    If you’re offline for a week, that is 100% your fault.

    Did Dreamhost make you sign an exclusive deal with them, and forbid you to look into failover DNS?

    EVERY shared host, without exception, will have problems. How can you expect otherwise when your server is at the mercy of hundreds of other users?

    The solution isn’t host-hopping–it’s redundancy.

  5. “Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week”

    If you’re offline for a week, that is 100% your fault.

    Did Dreamhost make you sign an exclusive deal with them, and forbid you to look into failover DNS?

    EVERY shared host, without exception, will have problems. How can you expect otherwise when your server is at the mercy of hundreds of other users?

    The solution isn’t host-hopping–it’s redundancy.

  6. “Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week”

    If you’re offline for a week, that is 100% your fault.

    Did Dreamhost make you sign an exclusive deal with them, and forbid you to look into failover DNS?

    EVERY shared host, without exception, will have problems. How can you expect otherwise when your server is at the mercy of hundreds of other users?

    The solution isn’t host-hopping–it’s redundancy.

  7. “Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week”

    If you’re offline for a week, that is 100% your fault.

    Did Dreamhost make you sign an exclusive deal with them, and forbid you to look into failover DNS?

    EVERY shared host, without exception, will have problems. How can you expect otherwise when your server is at the mercy of hundreds of other users?

    The solution isn’t host-hopping–it’s redundancy.

  8. Anyone care to invite me to the party? I just got hit with an email from Dreamhost saying that my entire account has been permanently disabled for TOS violations. I’m not looking for pity, but I’ll explain my story.

    I run a legitimate business as a publisher of several outdoor-related Web sites (hunting, fishing, etc). Last week we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest. So that’s what I did. I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.

    Maybe this was a couple groups too many (was it???), but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane. If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it. Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.

    If this is what one can expect after being a loyal customer of 7 years, referring tons of people (mostly friends – no promo codes), and suffering through the many outages they’ve had recently, then I’m more than a little shocked. I would at least expect them to give me a warning.

    Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out. Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.

    Good luck with Dreamhost everyone!

  9. Anyone care to invite me to the party? I just got hit with an email from Dreamhost saying that my entire account has been permanently disabled for TOS violations. I’m not looking for pity, but I’ll explain my story.

    I run a legitimate business as a publisher of several outdoor-related Web sites (hunting, fishing, etc). Last week we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest. So that’s what I did. I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.

    Maybe this was a couple groups too many (was it???), but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane. If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it. Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.

    If this is what one can expect after being a loyal customer of 7 years, referring tons of people (mostly friends – no promo codes), and suffering through the many outages they’ve had recently, then I’m more than a little shocked. I would at least expect them to give me a warning.

    Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out. Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.

    Good luck with Dreamhost everyone!

  10. Anyone care to invite me to the party? I just got hit with an email from Dreamhost saying that my entire account has been permanently disabled for TOS violations. I’m not looking for pity, but I’ll explain my story.

    I run a legitimate business as a publisher of several outdoor-related Web sites (hunting, fishing, etc). Last week we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest. So that’s what I did. I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.

    Maybe this was a couple groups too many (was it???), but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane. If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it. Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.

    If this is what one can expect after being a loyal customer of 7 years, referring tons of people (mostly friends – no promo codes), and suffering through the many outages they’ve had recently, then I’m more than a little shocked. I would at least expect them to give me a warning.

    Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out. Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.

    Good luck with Dreamhost everyone!

  11. Anyone care to invite me to the party? I just got hit with an email from Dreamhost saying that my entire account has been permanently disabled for TOS violations. I’m not looking for pity, but I’ll explain my story.

    I run a legitimate business as a publisher of several outdoor-related Web sites (hunting, fishing, etc). Last week we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest. So that’s what I did. I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.

    Maybe this was a couple groups too many (was it???), but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane. If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it. Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.

    If this is what one can expect after being a loyal customer of 7 years, referring tons of people (mostly friends – no promo codes), and suffering through the many outages they’ve had recently, then I’m more than a little shocked. I would at least expect them to give me a warning.

    Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out. Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.

    Good luck with Dreamhost everyone!

  12. Anyone care to invite me to the party? I just got hit with an email from Dreamhost saying that my entire account has been permanently disabled for TOS violations. I’m not looking for pity, but I’ll explain my story.

    I run a legitimate business as a publisher of several outdoor-related Web sites (hunting, fishing, etc). Last week we launched a new site that was picked up by ESPNOutdoors.com, an industry trade group, and several outdoor columnists. Great, I think, but how do I keep the momentum going? Yes, I’ll post to a couple of outdoor-related groups on Usenet to generate a little more interest. So that’s what I did. I crafted a well written message that mentioned a 100% free service and posted it on about 6-8 groups that ranged from hunting and fishing to camping and water sports.

    Maybe this was a couple groups too many (was it???), but to shut down my entire network of sites and the sites of all my clients (about 50 sites total) because of this is insane. If I would have thought for one second that this would have been an issue with Dreamhost, I wouldn’t have done it. Not to mention, their TOS talks about posting off topic messages, but all of mine were related to the boards I posted on, and the response I received by email was all positive.

    If this is what one can expect after being a loyal customer of 7 years, referring tons of people (mostly friends – no promo codes), and suffering through the many outages they’ve had recently, then I’m more than a little shocked. I would at least expect them to give me a warning.

    Needless to say I just sent them an email explaining the situation to them, so we’ll see how this turns out. Oh yeah, a blurb in their TOS about cross posting in Usenet would be nice too.

    Good luck with Dreamhost everyone!

  13. Looks like I’m a bit late to the party, but I have to side with Jeremiah on this – Dreamhost let me down in a big way and did to me everything they did to Andy.

    Their customer support was abysmal, with vague and frustrating responses that told me nothing about what was wrong and why they’d taken down my site.

    Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week (email and all) because Dreamhost claimed my WordPress install was sending out viruses.

    Each time I sent an email to them, it would take to the very limit of the response period before they’d get back to me, but with some confusing, non-committal response that DID NOT help to resolve my problem.

    I resent the implication that by posting about negative experiences we’re seen to be whining – I consider it fair warning to other potential customers!

    Anyway, more fool me for sticking with them until this latest batch of problems which has seen more embarrassing downtime….

  14. Looks like I’m a bit late to the party, but I have to side with Jeremiah on this – Dreamhost let me down in a big way and did to me everything they did to Andy.

    Their customer support was abysmal, with vague and frustrating responses that told me nothing about what was wrong and why they’d taken down my site.

    Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week (email and all) because Dreamhost claimed my WordPress install was sending out viruses.

    Each time I sent an email to them, it would take to the very limit of the response period before they’d get back to me, but with some confusing, non-committal response that DID NOT help to resolve my problem.

    I resent the implication that by posting about negative experiences we’re seen to be whining – I consider it fair warning to other potential customers!

    Anyway, more fool me for sticking with them until this latest batch of problems which has seen more embarrassing downtime….

  15. Looks like I’m a bit late to the party, but I have to side with Jeremiah on this – Dreamhost let me down in a big way and did to me everything they did to Andy.

    Their customer support was abysmal, with vague and frustrating responses that told me nothing about what was wrong and why they’d taken down my site.

    Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week (email and all) because Dreamhost claimed my WordPress install was sending out viruses.

    Each time I sent an email to them, it would take to the very limit of the response period before they’d get back to me, but with some confusing, non-committal response that DID NOT help to resolve my problem.

    I resent the implication that by posting about negative experiences we’re seen to be whining – I consider it fair warning to other potential customers!

    Anyway, more fool me for sticking with them until this latest batch of problems which has seen more embarrassing downtime….

  16. Looks like I’m a bit late to the party, but I have to side with Jeremiah on this – Dreamhost let me down in a big way and did to me everything they did to Andy.

    Their customer support was abysmal, with vague and frustrating responses that told me nothing about what was wrong and why they’d taken down my site.

    Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week (email and all) because Dreamhost claimed my WordPress install was sending out viruses.

    Each time I sent an email to them, it would take to the very limit of the response period before they’d get back to me, but with some confusing, non-committal response that DID NOT help to resolve my problem.

    I resent the implication that by posting about negative experiences we’re seen to be whining – I consider it fair warning to other potential customers!

    Anyway, more fool me for sticking with them until this latest batch of problems which has seen more embarrassing downtime….

  17. Looks like I’m a bit late to the party, but I have to side with Jeremiah on this – Dreamhost let me down in a big way and did to me everything they did to Andy.

    Their customer support was abysmal, with vague and frustrating responses that told me nothing about what was wrong and why they’d taken down my site.

    Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week (email and all) because Dreamhost claimed my WordPress install was sending out viruses.

    Each time I sent an email to them, it would take to the very limit of the response period before they’d get back to me, but with some confusing, non-committal response that DID NOT help to resolve my problem.

    I resent the implication that by posting about negative experiences we’re seen to be whining – I consider it fair warning to other potential customers!

    Anyway, more fool me for sticking with them until this latest batch of problems which has seen more embarrassing downtime….

  18. Looks like I’m a bit late to the party, but I have to side with Jeremiah on this – Dreamhost let me down in a big way and did to me everything they did to Andy.

    Their customer support was abysmal, with vague and frustrating responses that told me nothing about what was wrong and why they’d taken down my site.

    Now, this was my business website we’re talking about here and it dropped off the Internet for roughly a week (email and all) because Dreamhost claimed my WordPress install was sending out viruses.

    Each time I sent an email to them, it would take to the very limit of the response period before they’d get back to me, but with some confusing, non-committal response that DID NOT help to resolve my problem.

    I resent the implication that by posting about negative experiences we’re seen to be whining – I consider it fair warning to other potential customers!

    Anyway, more fool me for sticking with them until this latest batch of problems which has seen more embarrassing downtime….

  19. Mike

    Good luck to you man. Let us know how it goes, you can email me (its on my blog) at web-strategist.com

    Love to hear your thoughts on it, I can tell you’re a thinker.

  20. Mike

    Good luck to you man. Let us know how it goes, you can email me (its on my blog) at web-strategist.com

    Love to hear your thoughts on it, I can tell you’re a thinker.

  21. Mike

    Good luck to you man. Let us know how it goes, you can email me (its on my blog) at web-strategist.com

    Love to hear your thoughts on it, I can tell you’re a thinker.

  22. “Thanks Mike for responding, I think we’ve exhausted this conversation.”

    Good… because I’m too busy moving sites from Site5 to Steadfast to do another long post like that! ;)

    Now let’s just hope I’m not here 8 months from now replying to a “Steadfast Sucks” post. Ha!

  23. “Thanks Mike for responding, I think we’ve exhausted this conversation.”

    Good… because I’m too busy moving sites from Site5 to Steadfast to do another long post like that! ;)

    Now let’s just hope I’m not here 8 months from now replying to a “Steadfast Sucks” post. Ha!

  24. “Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.”

    I didn’t say not to talk about it. You just shouldn’t expect the world to not deal with a company because not everyone is happy there. If that was how it worked, there would be one perfect host that would put every single other host out of business. The reality of it is that unhappy DH customers are a minority. I know it just kills the people that bash them to accept that, but it’s still true. I’m pretty sure the 350,000 hosted domains aren’t being held hostage.

    Remember: the original post warned people about dealing with the 16th largest host in the world, based on the bad experience of one person. That’s why I used the Microsoft example. Way more people hate Microsoft than Dreamhost, yet almost everyone still uses their products.

    There’s also two sides to every story. It would be foolish to think that none of the DH bashers are idiots that got kicked for spamming, breaking the TOS, etc. Dreamhost isn’t perfect, but anyone that thinks they stand out as a bad host isn’t really familiar with web hosting, and hasn’t been screwed nearly as hard as many others have. There are THOUSANDS of hosts out there and I doubt I could make a list of 20 that I would consider dealing with.

    It’s also hard to believe how serious people are taking the sucks-search thing. “Microsoft sucks” brings up way more results than “Dreamhost sucks,” so when people log-in to cancel their DH account, I hope they’re doing it from a Mac or Linux computer–otherwise, they might look silly.

    Like I said, Dreamhost isn’t perfect, but they’re still better than most hosts–not all. The hosts that are better also aren’t perfect, so I guess they suck too. Since there are thousands of hosts, rattling off a few possibly better choices isn’t proving that they’re bad. You aren’t going to find a host that doesn’t have a pissed off ex-customer. If you do, it just means they haven’t been in business long enough yet.

    Back to my Site5 example. I signed up with them about 1 year ago, when they were pretty much considered one of the best shared hosts. Not even one year later, they’re flooded with problems and getting bashed even more than DH, if you read sites like WHT. Shit happens… to ALL hosts. Just because it isn’t happening at the same time as the bashed-host-of-the-week, doesn’t mean that it hasn’t or won’t again.

    The other funny thing about DH is that they often get bashed as a “cheap host” with the typical I-have-nothing-of-importance-to-say “you get what you pay for” cracks. Last time I checked, DH charged more than most of the hosts people recommend switching to. What happened to “you get what you pay for”?

  25. “Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.”

    I didn’t say not to talk about it. You just shouldn’t expect the world to not deal with a company because not everyone is happy there. If that was how it worked, there would be one perfect host that would put every single other host out of business. The reality of it is that unhappy DH customers are a minority. I know it just kills the people that bash them to accept that, but it’s still true. I’m pretty sure the 350,000 hosted domains aren’t being held hostage.

    Remember: the original post warned people about dealing with the 16th largest host in the world, based on the bad experience of one person. That’s why I used the Microsoft example. Way more people hate Microsoft than Dreamhost, yet almost everyone still uses their products.

    There’s also two sides to every story. It would be foolish to think that none of the DH bashers are idiots that got kicked for spamming, breaking the TOS, etc. Dreamhost isn’t perfect, but anyone that thinks they stand out as a bad host isn’t really familiar with web hosting, and hasn’t been screwed nearly as hard as many others have. There are THOUSANDS of hosts out there and I doubt I could make a list of 20 that I would consider dealing with.

    It’s also hard to believe how serious people are taking the sucks-search thing. “Microsoft sucks” brings up way more results than “Dreamhost sucks,” so when people log-in to cancel their DH account, I hope they’re doing it from a Mac or Linux computer–otherwise, they might look silly.

    Like I said, Dreamhost isn’t perfect, but they’re still better than most hosts–not all. The hosts that are better also aren’t perfect, so I guess they suck too. Since there are thousands of hosts, rattling off a few possibly better choices isn’t proving that they’re bad. You aren’t going to find a host that doesn’t have a pissed off ex-customer. If you do, it just means they haven’t been in business long enough yet.

    Back to my Site5 example. I signed up with them about 1 year ago, when they were pretty much considered one of the best shared hosts. Not even one year later, they’re flooded with problems and getting bashed even more than DH, if you read sites like WHT. Shit happens… to ALL hosts. Just because it isn’t happening at the same time as the bashed-host-of-the-week, doesn’t mean that it hasn’t or won’t again.

    The other funny thing about DH is that they often get bashed as a “cheap host” with the typical I-have-nothing-of-importance-to-say “you get what you pay for” cracks. Last time I checked, DH charged more than most of the hosts people recommend switching to. What happened to “you get what you pay for”?

  26. “Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.”

    I didn’t say not to talk about it. You just shouldn’t expect the world to not deal with a company because not everyone is happy there. If that was how it worked, there would be one perfect host that would put every single other host out of business. The reality of it is that unhappy DH customers are a minority. I know it just kills the people that bash them to accept that, but it’s still true. I’m pretty sure the 350,000 hosted domains aren’t being held hostage.

    Remember: the original post warned people about dealing with the 16th largest host in the world, based on the bad experience of one person. That’s why I used the Microsoft example. Way more people hate Microsoft than Dreamhost, yet almost everyone still uses their products.

    There’s also two sides to every story. It would be foolish to think that none of the DH bashers are idiots that got kicked for spamming, breaking the TOS, etc. Dreamhost isn’t perfect, but anyone that thinks they stand out as a bad host isn’t really familiar with web hosting, and hasn’t been screwed nearly as hard as many others have. There are THOUSANDS of hosts out there and I doubt I could make a list of 20 that I would consider dealing with.

    It’s also hard to believe how serious people are taking the sucks-search thing. “Microsoft sucks” brings up way more results than “Dreamhost sucks,” so when people log-in to cancel their DH account, I hope they’re doing it from a Mac or Linux computer–otherwise, they might look silly.

    Like I said, Dreamhost isn’t perfect, but they’re still better than most hosts–not all. The hosts that are better also aren’t perfect, so I guess they suck too. Since there are thousands of hosts, rattling off a few possibly better choices isn’t proving that they’re bad. You aren’t going to find a host that doesn’t have a pissed off ex-customer. If you do, it just means they haven’t been in business long enough yet.

    Back to my Site5 example. I signed up with them about 1 year ago, when they were pretty much considered one of the best shared hosts. Not even one year later, they’re flooded with problems and getting bashed even more than DH, if you read sites like WHT. Shit happens… to ALL hosts. Just because it isn’t happening at the same time as the bashed-host-of-the-week, doesn’t mean that it hasn’t or won’t again.

    The other funny thing about DH is that they often get bashed as a “cheap host” with the typical I-have-nothing-of-importance-to-say “you get what you pay for” cracks. Last time I checked, DH charged more than most of the hosts people recommend switching to. What happened to “you get what you pay for”?

  27. “Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.”

    I didn’t say not to talk about it. You just shouldn’t expect the world to not deal with a company because not everyone is happy there. If that was how it worked, there would be one perfect host that would put every single other host out of business. The reality of it is that unhappy DH customers are a minority. I know it just kills the people that bash them to accept that, but it’s still true. I’m pretty sure the 350,000 hosted domains aren’t being held hostage.

    Remember: the original post warned people about dealing with the 16th largest host in the world, based on the bad experience of one person. That’s why I used the Microsoft example. Way more people hate Microsoft than Dreamhost, yet almost everyone still uses their products.

    There’s also two sides to every story. It would be foolish to think that none of the DH bashers are idiots that got kicked for spamming, breaking the TOS, etc. Dreamhost isn’t perfect, but anyone that thinks they stand out as a bad host isn’t really familiar with web hosting, and hasn’t been screwed nearly as hard as many others have. There are THOUSANDS of hosts out there and I doubt I could make a list of 20 that I would consider dealing with.

    It’s also hard to believe how serious people are taking the sucks-search thing. “Microsoft sucks” brings up way more results than “Dreamhost sucks,” so when people log-in to cancel their DH account, I hope they’re doing it from a Mac or Linux computer–otherwise, they might look silly.

    Like I said, Dreamhost isn’t perfect, but they’re still better than most hosts–not all. The hosts that are better also aren’t perfect, so I guess they suck too. Since there are thousands of hosts, rattling off a few possibly better choices isn’t proving that they’re bad. You aren’t going to find a host that doesn’t have a pissed off ex-customer. If you do, it just means they haven’t been in business long enough yet.

    Back to my Site5 example. I signed up with them about 1 year ago, when they were pretty much considered one of the best shared hosts. Not even one year later, they’re flooded with problems and getting bashed even more than DH, if you read sites like WHT. Shit happens… to ALL hosts. Just because it isn’t happening at the same time as the bashed-host-of-the-week, doesn’t mean that it hasn’t or won’t again.

    The other funny thing about DH is that they often get bashed as a “cheap host” with the typical I-have-nothing-of-importance-to-say “you get what you pay for” cracks. Last time I checked, DH charged more than most of the hosts people recommend switching to. What happened to “you get what you pay for”?

  28. “Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.”

    I didn’t say not to talk about it. You just shouldn’t expect the world to not deal with a company because not everyone is happy there. If that was how it worked, there would be one perfect host that would put every single other host out of business. The reality of it is that unhappy DH customers are a minority. I know it just kills the people that bash them to accept that, but it’s still true. I’m pretty sure the 350,000 hosted domains aren’t being held hostage.

    Remember: the original post warned people about dealing with the 16th largest host in the world, based on the bad experience of one person. That’s why I used the Microsoft example. Way more people hate Microsoft than Dreamhost, yet almost everyone still uses their products.

    There’s also two sides to every story. It would be foolish to think that none of the DH bashers are idiots that got kicked for spamming, breaking the TOS, etc. Dreamhost isn’t perfect, but anyone that thinks they stand out as a bad host isn’t really familiar with web hosting, and hasn’t been screwed nearly as hard as many others have. There are THOUSANDS of hosts out there and I doubt I could make a list of 20 that I would consider dealing with.

    It’s also hard to believe how serious people are taking the sucks-search thing. “Microsoft sucks” brings up way more results than “Dreamhost sucks,” so when people log-in to cancel their DH account, I hope they’re doing it from a Mac or Linux computer–otherwise, they might look silly.

    Like I said, Dreamhost isn’t perfect, but they’re still better than most hosts–not all. The hosts that are better also aren’t perfect, so I guess they suck too. Since there are thousands of hosts, rattling off a few possibly better choices isn’t proving that they’re bad. You aren’t going to find a host that doesn’t have a pissed off ex-customer. If you do, it just means they haven’t been in business long enough yet.

    Back to my Site5 example. I signed up with them about 1 year ago, when they were pretty much considered one of the best shared hosts. Not even one year later, they’re flooded with problems and getting bashed even more than DH, if you read sites like WHT. Shit happens… to ALL hosts. Just because it isn’t happening at the same time as the bashed-host-of-the-week, doesn’t mean that it hasn’t or won’t again.

    The other funny thing about DH is that they often get bashed as a “cheap host” with the typical I-have-nothing-of-importance-to-say “you get what you pay for” cracks. Last time I checked, DH charged more than most of the hosts people recommend switching to. What happened to “you get what you pay for”?

  29. I’m happy with DH. I almost left when in the first week I had some serious downtime, but the issues were resolved and they have been great ever since.

  30. I’m happy with DH. I almost left when in the first week I had some serious downtime, but the issues were resolved and they have been great ever since.

  31. I’m happy with DH. I almost left when in the first week I had some serious downtime, but the issues were resolved and they have been great ever since.

  32. I’m happy with DH. I almost left when in the first week I had some serious downtime, but the issues were resolved and they have been great ever since.

  33. I’m happy with DH. I almost left when in the first week I had some serious downtime, but the issues were resolved and they have been great ever since.

  34. Mike

    Ok, I’ll extend your suggestion, just for kicks!

    Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.

    If we all do that, every problem in the world will go away.

    Ok, so I’m being a little patronizing, but you get my point. Andy was in a situation where he was powerless, he was locked out with no ability to do anything and they stopped communicating with him for a short period of time. He also runs close to 30ish websites so a lot of folks would be connected (one is a record label).

    Sorry to hear of your issues with your host, the steelpixel.com guys came and made an discount on my blog. Go check that out.

    Thanks again for the thoughts, I hope you respond!

  35. Mike

    Ok, I’ll extend your suggestion, just for kicks!

    Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.

    If we all do that, every problem in the world will go away.

    Ok, so I’m being a little patronizing, but you get my point. Andy was in a situation where he was powerless, he was locked out with no ability to do anything and they stopped communicating with him for a short period of time. He also runs close to 30ish websites so a lot of folks would be connected (one is a record label).

    Sorry to hear of your issues with your host, the steelpixel.com guys came and made an discount on my blog. Go check that out.

    Thanks again for the thoughts, I hope you respond!

  36. Mike

    Ok, I’ll extend your suggestion, just for kicks!

    Next time I have a problem or an issue as a consumer, I won’t tell anyone, and I won’t document it, as I’ll just assume it’s more own unique problem and forget about it.

    If we all do that, every problem in the world will go away.

    Ok, so I’m being a little patronizing, but you get my point. Andy was in a situation where he was powerless, he was locked out with no ability to do anything and they stopped communicating with him for a short period of time. He also runs close to 30ish websites so a lot of folks would be connected (one is a record label).

    Sorry to hear of your issues with your host, the steelpixel.com guys came and made an discount on my blog. Go check that out.

    Thanks again for the thoughts, I hope you respond!

  37. “Every single customers’ experience matters. What if it happened to you?”

    Of course it matters, but 99% happy matters more than 1% unhappy. It matters 99% more, to be exact. ;) Majority still rules. They host 350,000 domains. That equals a lot of happy customers. And they’re still growing, despite the “I’m outta here!” crowd.

    Again, this is like Wal-mart. Thousands (millions?) hate them, yet it’s always packed with happy shoppers and they will never go out of business.

    How many people hate Microsoft and think Bill Gates is the devil? And yet just about every computer has Windows on it–and despite all of the better browsers out there, most of them are still using IE to get online and Outlook Express to check their mail.

    Personally, I do look for negative reviews when shopping for anything. But in most cases, when someone dedicates a website to “_____ sucks,” it’s because they’re a whiner that has nothing better to do with their time.

    I’ve left plenty of hosts. And when I did, I took my life with me and didn’t dedicate it to whining about a bad personal experience. If I dedicated a blog post or site to everything that pissed me off, I would no longer have time for luxuries like eating and going to the bathroom.

    Think of it like ebay feedback. A power seller can have 100 negative feedbacks, but still have a much higher positive percentage than an average user with 3 or 4. The reality of it is that your odds of getting screwed are still lower with the power seller (dreamhost, etc…) that has a higher percentage of positives, than some nobody (most hosts) that only have a handful of complaints… among two handfuls of total customers.

    One person, or a group of people, with a grudge against a business simply doesn’t make it a bad business.

    By the way… I pay more for my Site5 account than my DH account–and have more problems at Site5, including the fact that I’m waiting almost 3 days for queued mail from them botching an upgrade… that may never show up.

  38. “Every single customers’ experience matters. What if it happened to you?”

    Of course it matters, but 99% happy matters more than 1% unhappy. It matters 99% more, to be exact. ;) Majority still rules. They host 350,000 domains. That equals a lot of happy customers. And they’re still growing, despite the “I’m outta here!” crowd.

    Again, this is like Wal-mart. Thousands (millions?) hate them, yet it’s always packed with happy shoppers and they will never go out of business.

    How many people hate Microsoft and think Bill Gates is the devil? And yet just about every computer has Windows on it–and despite all of the better browsers out there, most of them are still using IE to get online and Outlook Express to check their mail.

    Personally, I do look for negative reviews when shopping for anything. But in most cases, when someone dedicates a website to “_____ sucks,” it’s because they’re a whiner that has nothing better to do with their time.

    I’ve left plenty of hosts. And when I did, I took my life with me and didn’t dedicate it to whining about a bad personal experience. If I dedicated a blog post or site to everything that pissed me off, I would no longer have time for luxuries like eating and going to the bathroom.

    Think of it like ebay feedback. A power seller can have 100 negative feedbacks, but still have a much higher positive percentage than an average user with 3 or 4. The reality of it is that your odds of getting screwed are still lower with the power seller (dreamhost, etc…) that has a higher percentage of positives, than some nobody (most hosts) that only have a handful of complaints… among two handfuls of total customers.

    One person, or a group of people, with a grudge against a business simply doesn’t make it a bad business.

    By the way… I pay more for my Site5 account than my DH account–and have more problems at Site5, including the fact that I’m waiting almost 3 days for queued mail from them botching an upgrade… that may never show up.

  39. “Every single customers’ experience matters. What if it happened to you?”

    Of course it matters, but 99% happy matters more than 1% unhappy. It matters 99% more, to be exact. ;) Majority still rules. They host 350,000 domains. That equals a lot of happy customers. And they’re still growing, despite the “I’m outta here!” crowd.

    Again, this is like Wal-mart. Thousands (millions?) hate them, yet it’s always packed with happy shoppers and they will never go out of business.

    How many people hate Microsoft and think Bill Gates is the devil? And yet just about every computer has Windows on it–and despite all of the better browsers out there, most of them are still using IE to get online and Outlook Express to check their mail.

    Personally, I do look for negative reviews when shopping for anything. But in most cases, when someone dedicates a website to “_____ sucks,” it’s because they’re a whiner that has nothing better to do with their time.

    I’ve left plenty of hosts. And when I did, I took my life with me and didn’t dedicate it to whining about a bad personal experience. If I dedicated a blog post or site to everything that pissed me off, I would no longer have time for luxuries like eating and going to the bathroom.

    Think of it like ebay feedback. A power seller can have 100 negative feedbacks, but still have a much higher positive percentage than an average user with 3 or 4. The reality of it is that your odds of getting screwed are still lower with the power seller (dreamhost, etc…) that has a higher percentage of positives, than some nobody (most hosts) that only have a handful of complaints… among two handfuls of total customers.

    One person, or a group of people, with a grudge against a business simply doesn’t make it a bad business.

    By the way… I pay more for my Site5 account than my DH account–and have more problems at Site5, including the fact that I’m waiting almost 3 days for queued mail from them botching an upgrade… that may never show up.

  40. I’ve been with Dreamhost for over a year, and though the recent problems have sucked, I am very happy with them. As others have pointed out, every shared-hosting provider has their share of miscellaneous problems and downtime; for ~$10/mo you have to expect that. I’ve been with 3 other hosts and they all definitely had similar problems once in a while. Dreamhost just happened to have a string of them all at once (some not totally their fault, i.e. a large portion of LA losing power).

    The bottom line for me is that 20 GB and unlimited domains for $8/mo is an amazing deal, even considering that you have to accept some downtime (as you do with all shared hosts).

  41. I’ve been with Dreamhost for over a year, and though the recent problems have sucked, I am very happy with them. As others have pointed out, every shared-hosting provider has their share of miscellaneous problems and downtime; for ~$10/mo you have to expect that. I’ve been with 3 other hosts and they all definitely had similar problems once in a while. Dreamhost just happened to have a string of them all at once (some not totally their fault, i.e. a large portion of LA losing power).

    The bottom line for me is that 20 GB and unlimited domains for $8/mo is an amazing deal, even considering that you have to accept some downtime (as you do with all shared hosts).

  42. I’ve been with Dreamhost for over a year, and though the recent problems have sucked, I am very happy with them. As others have pointed out, every shared-hosting provider has their share of miscellaneous problems and downtime; for ~$10/mo you have to expect that. I’ve been with 3 other hosts and they all definitely had similar problems once in a while. Dreamhost just happened to have a string of them all at once (some not totally their fault, i.e. a large portion of LA losing power).

    The bottom line for me is that 20 GB and unlimited domains for $8/mo is an amazing deal, even considering that you have to accept some downtime (as you do with all shared hosts).

  43. Bill

    Every single customers’ experience matters. What if it happened to you?

    Also go do some more research, see the posts above.

    By the way, Josh from steelpixel.com has left a comment on my blog offering free webhosting for Andy and I for two months and discounts for others.

  44. Bill

    Every single customers’ experience matters. What if it happened to you?

    Also go do some more research, see the posts above.

    By the way, Josh from steelpixel.com has left a comment on my blog offering free webhosting for Andy and I for two months and discounts for others.

  45. Bill

    Every single customers’ experience matters. What if it happened to you?

    Also go do some more research, see the posts above.

    By the way, Josh from steelpixel.com has left a comment on my blog offering free webhosting for Andy and I for two months and discounts for others.

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