Comments on: Dreamhost getting sucky PR out on blogs http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/ Exploring the 2010 Web Sat, 21 Nov 2009 23:33:50 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Anonymous http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/comment-page-2/#comment-114910 Anonymous Thu, 21 May 2009 18:33:55 +0000 http://scobleizer.wordpress.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/#comment-114910 Does dreamhost still suck ? Does dreamhost still suck ?

]]> By: dreamhostsux http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/comment-page-2/#comment-41158 dreamhostsux Thu, 09 Oct 2008 16:59:11 +0000 http://scobleizer.wordpress.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/#comment-41158 DreamHost's poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) "fixed" the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client's bank for "preapproval". This was not to complete the transaction (which was never completed), but to gather information for Google's marketing. My client is furious, reviewing everyone's privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level. Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won't even let me help bail them out!!! I will never refer another client to dreamhost. Right now I'm looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

]]> By: Bruce http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/comment-page-2/#comment-41155 Bruce Mon, 05 May 2008 15:38:42 +0000 http://scobleizer.wordpress.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/#comment-41155 Unfortunately this problem affects a lot of shared hosting companies. They oversell like crazy, which leads to slow and unstable servers. One company that tries hard to provide a quality service is WebFaction ( http://www.webfaction.com ). I highly recommend these guys. Unfortunately this problem affects a lot of shared hosting companies. They oversell like crazy, which leads to slow and unstable servers.
One company that tries hard to provide a quality service is WebFaction ( http://www.webfaction.com ). I highly recommend these guys.

]]> By: Peteris Krumins http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/comment-page-2/#comment-41157 Peteris Krumins Mon, 05 May 2008 02:07:36 +0000 http://scobleizer.wordpress.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/#comment-41157 I have never had a problem with DreamHost! I once made a 3rd party picture section for Digg (<a href="http://digpicz.com" rel="nofollow">digpicz.com</a> (see also <a href="http://reddit.picurls.com" rel="nofollow">reddit pics</a> :)), and the shared hosting for $9.95 a month handled 100'000 (hundred thousand!!!) visitors the first day! I blogged what I optimized to handle such a traffic on a cheap shared host in this post: <a href="http://www.catonmat.net/blog/few-words-about-digpicz-dot-com/" rel="nofollow">A few words about Digpicz.com</a>. I have never had a problem with DreamHost!

I once made a 3rd party picture section for Digg (digpicz.com (see also reddit pics :) ), and the shared hosting for $9.95 a month handled 100′000 (hundred thousand!!!) visitors the first day!

I blogged what I optimized to handle such a traffic on a cheap shared host in this post: A few words about Digpicz.com.

]]> By: liar! http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/comment-page-2/#comment-41156 liar! Wed, 20 Jun 2007 18:55:42 +0000 http://scobleizer.wordpress.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/#comment-41156 their funcking slow server can never provide 200G and 2000g/month fuck dreamhost !!!!!!!!!!!!! they closed my ftp and http twice within 3 days and without warning asshole their funcking slow server can never provide 200G and 2000g/month
fuck dreamhost !!!!!!!!!!!!!
they closed my ftp and http twice within 3 days and without warning
asshole

]]> By: Ansi http://scobleizer.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/comment-page-1/#comment-41154 Ansi Tue, 12 Jun 2007 16:48:38 +0000 http://scobleizer.wordpress.com/2006/09/28/dreamhost-getting-sucky-pr-out-on-blogs/#comment-41154 For that matter if you google for any major company with the word sucks you will definitely see bad things because thats what your looking for. When companies grow it's hard to keep 100% customer satisfaction. Try googling for "paypal sucks", "sprint sucks", "walmart sucks", "microsoft sucks", "apple sucks"...you'll see how funny it is...gets even more interesting if you do a blogsearch. :-) For that matter if you google for any major company with the word sucks you will definitely see bad things because thats what your looking for. When companies grow it’s hard to keep 100% customer satisfaction. Try googling for “paypal sucks”, “sprint sucks”, “walmart sucks”, “microsoft sucks”, “apple sucks”…you’ll see how funny it is…gets even more interesting if you do a blogsearch. :-)

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