Apple’s PR is “blame it on Microsoft”

Yeah, Paul, I was just reading through my feeds (I just shared a ton of items on my link blog) and noticed that Apple has been taking a lot of crap for blaming its shipping a virus on Microsoft. That WAS classless. Paul Mooney called it right.

By the way, I’m hearing about all sorts of problems with Apple’s MacBooks (and Maryam’s MacBookPro runs very hot). Maybe Apple should take the log out of its own eye?

Speaking of saying what I think, Doc Searls did that today on a post about PayPerPost.

Comments

  1. Yes, that was a questionable decision on Apple’s part.

    You, however, have done just as much as they have. You’ve taken one topic (Apple blaming Microsoft) and tied in an unrelated problem with MacBooks.

  2. Yes, that was a questionable decision on Apple’s part.

    You, however, have done just as much as they have. You’ve taken one topic (Apple blaming Microsoft) and tied in an unrelated problem with MacBooks.

  3. You’re right about Apple’s response being ill phrased, but the Apple problem child is the MacBook, not the MacBook Pro. So far I haven’t heard anyone having big problems with their MBPs (i.e. 10% of them don’t randomly shutdown).

  4. You’re right about Apple’s response being ill phrased, but the Apple problem child is the MacBook, not the MacBook Pro. So far I haven’t heard anyone having big problems with their MBPs (i.e. 10% of them don’t randomly shutdown).

  5. I have to say this whole chatter bores me. It was an off-color remark that people should have taken more tongue-in-cheek. This is making a mountain out of mole hill…

    But on another note, I’m intrigued by something that I was expecting you to discuss in some way since it’s made a big impact on the blog sites: Windows Vista licensing.

    Any post forthcoming on that issue? I’m not going to be accusatory but your silence was disappointing to me personally since I feel like you held Microsoft’s feet to the fire more often than you do since you moved on…

  6. I have to say this whole chatter bores me. It was an off-color remark that people should have taken more tongue-in-cheek. This is making a mountain out of mole hill…

    But on another note, I’m intrigued by something that I was expecting you to discuss in some way since it’s made a big impact on the blog sites: Windows Vista licensing.

    Any post forthcoming on that issue? I’m not going to be accusatory but your silence was disappointing to me personally since I feel like you held Microsoft’s feet to the fire more often than you do since you moved on…

  7. Quote from one of your links:

    “Oh, so they use a Windows OS PC to manufacture iPods, why not a Mac?”

    I don’t think it has sunk in with most Apple fans that the company is gradually working its way out of the hardware business. The manufacturing process is now in the hands of third parties over which Apple has little day to day control. At best they can threaten to change vendors after a major blunder such as this, or the various problems with iBooks a couple years back.

    For $700 or so I can get a perfectly unusable dual processor AMD 64-bit machine with a gig of memory and be much less concerned about problems such as this because HP and Dell aren’t over there attempting to micro manage the case design and so on as Apple most surely is.

    It took a pending class action lawsuit to get the iBooks recalled. I have one that works fine now, but didn’t work reliably for the first two years I had it. I got turned away at the “Genius Bar” and my posts got deleted along with those of others on the Apple forum. Openness in dealing with customer problems is not one of Apple’s strong points in my few years of dealing with them.

    Eventual satisfaction with the recall did prompt me to give them another (probably undeserved) chance however and I got the next model Powerbook that came out with which I’ve had no problems (knock on aluminum).

    Back to using Linux now I have a lot wider selection of hardware to choose from, like the laptop mentioned above, stacks of surplussed, but still current, government computers, or maybe even a PS3 running Yellowdog Linux. I’ll give up a few style points for the assurance that I’m not about to make another $2000 mistake. Let others drive the DeLorian of consumer electronics. I just want something that works.

  8. Quote from one of your links:

    “Oh, so they use a Windows OS PC to manufacture iPods, why not a Mac?”

    I don’t think it has sunk in with most Apple fans that the company is gradually working its way out of the hardware business. The manufacturing process is now in the hands of third parties over which Apple has little day to day control. At best they can threaten to change vendors after a major blunder such as this, or the various problems with iBooks a couple years back.

    For $700 or so I can get a perfectly unusable dual processor AMD 64-bit machine with a gig of memory and be much less concerned about problems such as this because HP and Dell aren’t over there attempting to micro manage the case design and so on as Apple most surely is.

    It took a pending class action lawsuit to get the iBooks recalled. I have one that works fine now, but didn’t work reliably for the first two years I had it. I got turned away at the “Genius Bar” and my posts got deleted along with those of others on the Apple forum. Openness in dealing with customer problems is not one of Apple’s strong points in my few years of dealing with them.

    Eventual satisfaction with the recall did prompt me to give them another (probably undeserved) chance however and I got the next model Powerbook that came out with which I’ve had no problems (knock on aluminum).

    Back to using Linux now I have a lot wider selection of hardware to choose from, like the laptop mentioned above, stacks of surplussed, but still current, government computers, or maybe even a PS3 running Yellowdog Linux. I’ll give up a few style points for the assurance that I’m not about to make another $2000 mistake. Let others drive the DeLorian of consumer electronics. I just want something that works.

  9. “I don’t think it has sunk in with most Apple fans that the company is gradually working its way out of the hardware business.”

    Oh please. What dream world are you living in? Assuming for a second that a sale of OS X was all profit, the profit on the average Mac is several hundred dollars. The margins in software are slim unless you’re Microsoft and know you can sell millions of Windows and Office licenses. Apple is expected to announce that the revenue is way up this quarter over last year, on sales of computers.

  10. “I don’t think it has sunk in with most Apple fans that the company is gradually working its way out of the hardware business.”

    Oh please. What dream world are you living in? Assuming for a second that a sale of OS X was all profit, the profit on the average Mac is several hundred dollars. The margins in software are slim unless you’re Microsoft and know you can sell millions of Windows and Office licenses. Apple is expected to announce that the revenue is way up this quarter over last year, on sales of computers.

  11. I’ll agree with Scoble on this one. I don’t use a lot of Apple products but I was one to buy into the iPod craze and have been fuming over iTunes 7 since its release a short while back. Judging by the posts on the Apple forums for iTunes support, there were tons of issues that had little to do with Windows/Microsoft and more with a buggy release.

    The “blame the next guy” mentality is, in my humble opinion, a cheap political-type trick and I hate seeing it in the software/tech world. It’s expected when political chiefs take over positions from their predecessors…but is that really a model to live up to?

  12. I’ll agree with Scoble on this one. I don’t use a lot of Apple products but I was one to buy into the iPod craze and have been fuming over iTunes 7 since its release a short while back. Judging by the posts on the Apple forums for iTunes support, there were tons of issues that had little to do with Windows/Microsoft and more with a buggy release.

    The “blame the next guy” mentality is, in my humble opinion, a cheap political-type trick and I hate seeing it in the software/tech world. It’s expected when political chiefs take over positions from their predecessors…but is that really a model to live up to?

  13. Nerd Lifestyle, Getting out of the hardware business doesn’t mean that they’re going to stop selling computers and iPods. It means that they’re no longer maintaining their own manufacturing facilities, but subcontracting (“sourcing”) manufacturing in China. Googling didn’t give me any quick answers, but it did turn up a few late-nineties articles about layoffs in manufacturing plants. My guess is that they quietly closed their plants in the US and Europe in the late 90s and that they’ve been outsourcing ever since.

  14. Nerd Lifestyle, Getting out of the hardware business doesn’t mean that they’re going to stop selling computers and iPods. It means that they’re no longer maintaining their own manufacturing facilities, but subcontracting (“sourcing”) manufacturing in China. Googling didn’t give me any quick answers, but it did turn up a few late-nineties articles about layoffs in manufacturing plants. My guess is that they quietly closed their plants in the US and Europe in the late 90s and that they’ve been outsourcing ever since.

  15. “As you might imagine, we are upset at Windows for not being more hardy against such viruses, and even more upset with ourselves for not catching it.” [emphasis mine]

    Is this what you’re referring to? Is there a reason why you didn’t quote this directly?

    Sure, this was a manufacturer slip-up, which ultimately becomes Apple’s responsibility in the end, but I hardly see this as being classless.

    This is obviously a sore spot in the Windows camp.

  16. “As you might imagine, we are upset at Windows for not being more hardy against such viruses, and even more upset with ourselves for not catching it.” [emphasis mine]

    Is this what you’re referring to? Is there a reason why you didn’t quote this directly?

    Sure, this was a manufacturer slip-up, which ultimately becomes Apple’s responsibility in the end, but I hardly see this as being classless.

    This is obviously a sore spot in the Windows camp.

  17. The screen on my iBook cracked last year when I set my Dell Laptop on it.

    To bad Microsoft works with companies that make uneccesarily heavy laptops.

    I’m also guessing that iTunes taking up 30% of my CPU clicks and 150MB+ of memory is likely a Microsoft bug too.

  18. The screen on my iBook cracked last year when I set my Dell Laptop on it.

    To bad Microsoft works with companies that make uneccesarily heavy laptops.

    I’m also guessing that iTunes taking up 30% of my CPU clicks and 150MB+ of memory is likely a Microsoft bug too.

  19. Um, Apple, like everyone, has outsourced manufacturing for a loooong time now, and IIRC, never did the manufacturing for the Powerbooks, much less the MacBooks.

    Searls’ article is doing some odd extrapolation, in that he’s taking one order of 80 laptops, and making that order a representation of ALL MBP orders. That’s not really good math, as it doesn’t account for the lot concept. Computers tend to be be a collection of parts and assembly methods that are collected and built in lots. Within a single model, you can have a lot that’s just defective, but others that aren’t. For example, a lot of early MacBook Pros had bad heat sinks, such as Winer’s. Mine didn’t. Doesn’t mean he didn’t have a problem, just a different lot.

    Another example, if you owned a Powerbook ’99, aka Lombard that was built before Nov. of that year, there was a bug in the memory controller that would hard lock the machine up if you tried to run Mac OS X with more than 64 MB of RAM. It wasn’t a guarantee, but it was pretty endemic if your ‘book was from that lot.

    The MacBooks do run hot, but no hotter than the Powerbooks. As to whether that’s a good or a bad thing depends on the person. I know I set the thing on my lap regularly, and have yet to suffer any burns or a reaction more than “hmm…getting warm”.

    But again, for anything, computer, car, whatever, for everyone that complains, there’s ten that have no problems. Out of the complaints are always a significant amount of PEBKAC errors. That’s why, regardless of platform, I rarely take bug reports I don’t see with my own eyes seriously, (other than for perhaps humor value). There’s entirely too many of them that are not reproducible, and happened once, so you can’t even establish if it’s a bug or not.

    As to the tacky-assed comment by Joswiak?

  20. Um, Apple, like everyone, has outsourced manufacturing for a loooong time now, and IIRC, never did the manufacturing for the Powerbooks, much less the MacBooks.

    Searls’ article is doing some odd extrapolation, in that he’s taking one order of 80 laptops, and making that order a representation of ALL MBP orders. That’s not really good math, as it doesn’t account for the lot concept. Computers tend to be be a collection of parts and assembly methods that are collected and built in lots. Within a single model, you can have a lot that’s just defective, but others that aren’t. For example, a lot of early MacBook Pros had bad heat sinks, such as Winer’s. Mine didn’t. Doesn’t mean he didn’t have a problem, just a different lot.

    Another example, if you owned a Powerbook ’99, aka Lombard that was built before Nov. of that year, there was a bug in the memory controller that would hard lock the machine up if you tried to run Mac OS X with more than 64 MB of RAM. It wasn’t a guarantee, but it was pretty endemic if your ‘book was from that lot.

    The MacBooks do run hot, but no hotter than the Powerbooks. As to whether that’s a good or a bad thing depends on the person. I know I set the thing on my lap regularly, and have yet to suffer any burns or a reaction more than “hmm…getting warm”.

    But again, for anything, computer, car, whatever, for everyone that complains, there’s ten that have no problems. Out of the complaints are always a significant amount of PEBKAC errors. That’s why, regardless of platform, I rarely take bug reports I don’t see with my own eyes seriously, (other than for perhaps humor value). There’s entirely too many of them that are not reproducible, and happened once, so you can’t even establish if it’s a bug or not.

    As to the tacky-assed comment by Joswiak?

  21. Fall on your sword PR if you ask me. Send someone out to make a comment that twists the story away, even slightly, from the issue. Next thing you know there are multiple threads of the same story; some discussing Microsoft vs Apple others the difference between a virus and a trojan a few of them the fact that they use Windows PCs to make iPods a couple on how it was wrong for Apple to blame Microsoft and then a blog or two talking about a virus on an iPod etc. etc. What you don’t have is a simple up and down the iPod has a virus story.

  22. Fall on your sword PR if you ask me. Send someone out to make a comment that twists the story away, even slightly, from the issue. Next thing you know there are multiple threads of the same story; some discussing Microsoft vs Apple others the difference between a virus and a trojan a few of them the fact that they use Windows PCs to make iPods a couple on how it was wrong for Apple to blame Microsoft and then a blog or two talking about a virus on an iPod etc. etc. What you don’t have is a simple up and down the iPod has a virus story.

  23. (1) Robert, for once I agree with you. Even many Apple fans are shocked at this poorly-chosen expression by Apple.

    (2) @4: Can you at least see how badly it plays out through the ether? This is the same thing as not including a smiley to indicate you are just joking. Anymore, you speak your words at your own risk – and Apple did poorly this time.

    (3) @6: In regards to your reply to @5: Can you blame him/her for not making this distinction? Even Gartner today released a so-called non-biased report that Apple should stop selling computers and license OS X to Dell. It’s a bunch of BS – but there nonetheless.

    To all: Apple just posted major increases across the board. Revenue, EPS, unit sales, iPod, and Macs. They ain’t going anywhere for now. They’ve clearly established that next year – with Leopard, second generation Intel machines, the likelihood of a true video iPod and the long-rumored iPhone – they’ll keep on truckin’ pretty damn good.

  24. (1) Robert, for once I agree with you. Even many Apple fans are shocked at this poorly-chosen expression by Apple.

    (2) @4: Can you at least see how badly it plays out through the ether? This is the same thing as not including a smiley to indicate you are just joking. Anymore, you speak your words at your own risk – and Apple did poorly this time.

    (3) @6: In regards to your reply to @5: Can you blame him/her for not making this distinction? Even Gartner today released a so-called non-biased report that Apple should stop selling computers and license OS X to Dell. It’s a bunch of BS – but there nonetheless.

    To all: Apple just posted major increases across the board. Revenue, EPS, unit sales, iPod, and Macs. They ain’t going anywhere for now. They’ve clearly established that next year – with Leopard, second generation Intel machines, the likelihood of a true video iPod and the long-rumored iPhone – they’ll keep on truckin’ pretty damn good.

  25. This was totally an operations issue. It’s not anyone with half a brain would set up a process to have someone manually touch a each device coming through their line. They made an image (probably on a windows machine…), put it on a server (does anyoen tink it be an xserve?) did not check it, duped it on all the subsequent ipods on their line.

    The more important question, How would a virus get to a supposedly super secure environment as reported in http://www.mailonsunday.co.uk/pages/live/articles/news/news.html?in_article_id=401234&in_page_id=1770 (yeah, this is old news)?

    Personally, I think Apple’s cavallier attitude towards viruses & security will backfire – they are basically saying to end users you don’t have to worry about security. Unfortunately, Security is something that really needs to be baked into a development process. I believe the freebsd folks do a good job here – will Apple hit an issue like the Firefox team hit recently (http://blogs.zdnet.com/Ou/?p=103)?

    /i
    p.s. hello mr scoble!

  26. This was totally an operations issue. It’s not anyone with half a brain would set up a process to have someone manually touch a each device coming through their line. They made an image (probably on a windows machine…), put it on a server (does anyoen tink it be an xserve?) did not check it, duped it on all the subsequent ipods on their line.

    The more important question, How would a virus get to a supposedly super secure environment as reported in http://www.mailonsunday.co.uk/pages/live/articles/news/news.html?in_article_id=401234&in_page_id=1770 (yeah, this is old news)?

    Personally, I think Apple’s cavallier attitude towards viruses & security will backfire – they are basically saying to end users you don’t have to worry about security. Unfortunately, Security is something that really needs to be baked into a development process. I believe the freebsd folks do a good job here – will Apple hit an issue like the Firefox team hit recently (http://blogs.zdnet.com/Ou/?p=103)?

    /i
    p.s. hello mr scoble!

  27. Okay, here’s one Mac kool aid drinker who thinks it’s a fair comment. Apple admitted they screwed up (or, rather, a 3rd party manufacturer did) and also said this wouldn’t have happened but for the poor design of Windows. There’s nothing incorrect or inappropriate about that statement. In making the iPod work with WIndows, Apple is now exposed to all the issues that come along with that. After all, where did the virus come from? A Windows computer? Why did the virus succeed in infecting that machine? Poor design of Windows. Plenty of blame to go around here, and some of it belongs to Microsoft for that so-called operating system.

  28. Okay, here’s one Mac kool aid drinker who thinks it’s a fair comment. Apple admitted they screwed up (or, rather, a 3rd party manufacturer did) and also said this wouldn’t have happened but for the poor design of Windows. There’s nothing incorrect or inappropriate about that statement. In making the iPod work with WIndows, Apple is now exposed to all the issues that come along with that. After all, where did the virus come from? A Windows computer? Why did the virus succeed in infecting that machine? Poor design of Windows. Plenty of blame to go around here, and some of it belongs to Microsoft for that so-called operating system.

  29. Diego: it’s not about Microsoft being a victim. It’s about Apple trying to shift blame for a screwup on their side. Personally Apple should worry more about their bad quality control on MacBooks.

  30. Diego: it’s not about Microsoft being a victim. It’s about Apple trying to shift blame for a screwup on their side. Personally Apple should worry more about their bad quality control on MacBooks.

  31. Robert: I actually agree with what you say about this incident. I also think part of it was tongue-in-cheek with the wording they used.

    I wonder how this came about though? They or the manufacturer using infected PCs in the manufacturing process? Can Steve Jobs please buy them a copy of Norton AntiVirus? :) I presume that Jobs has already kicked some ass on this one.

    As for the MacBooks. Agreed. I was lucky to not have had any problems with mine. Which, to me, is a worry when spending that amount of money… and also for hassles which may arise from it being faulty, etc. Just ask Dave Winer :)

  32. Robert: I actually agree with what you say about this incident. I also think part of it was tongue-in-cheek with the wording they used.

    I wonder how this came about though? They or the manufacturer using infected PCs in the manufacturing process? Can Steve Jobs please buy them a copy of Norton AntiVirus? :) I presume that Jobs has already kicked some ass on this one.

    As for the MacBooks. Agreed. I was lucky to not have had any problems with mine. Which, to me, is a worry when spending that amount of money… and also for hassles which may arise from it being faulty, etc. Just ask Dave Winer :)

  33. “Okay, here’s one Mac kool aid drinker who thinks it’s a fair comment. Apple admitted they screwed up (or, rather, a 3rd party manufacturer did) and also said this wouldn’t have happened but for the poor design of Windows. There’s nothing incorrect or inappropriate about that statement.”
    —————————-

    The “poor design of Windows”? So if Apple shipped iPods loaded with Mac malware, then would you say that it was the “poor design” of OSX that was at fault? Because Mac’s aren’t immune to malware, and an iPod can indeed be loaded with Mac malware (code for such was posted to the slashdot discussion regarding this issue). Remember that Apple constantly issues Security Updates for its OS. OS isn’t immune by any stretch of the imagination.

    This had nothing to do with OS design; any OS could be vulnerable to malware that’s directly plugged into the system. This has to do with Apple screwing up and classlessly bashing MS. If they get away with that (which they aren’t, most people are ripping them), they could *theoretically* use that as a marketing strategy in the future; purposely ship Windows malware then say, “See? Windows sucks! Use Macs instead!”.

    What if MacBU shipped a few copies of Mac Office with Mac malware and then blamed OSX’s “poor design”? Would you be defending that too?

  34. “Okay, here’s one Mac kool aid drinker who thinks it’s a fair comment. Apple admitted they screwed up (or, rather, a 3rd party manufacturer did) and also said this wouldn’t have happened but for the poor design of Windows. There’s nothing incorrect or inappropriate about that statement.”
    —————————-

    The “poor design of Windows”? So if Apple shipped iPods loaded with Mac malware, then would you say that it was the “poor design” of OSX that was at fault? Because Mac’s aren’t immune to malware, and an iPod can indeed be loaded with Mac malware (code for such was posted to the slashdot discussion regarding this issue). Remember that Apple constantly issues Security Updates for its OS. OS isn’t immune by any stretch of the imagination.

    This had nothing to do with OS design; any OS could be vulnerable to malware that’s directly plugged into the system. This has to do with Apple screwing up and classlessly bashing MS. If they get away with that (which they aren’t, most people are ripping them), they could *theoretically* use that as a marketing strategy in the future; purposely ship Windows malware then say, “See? Windows sucks! Use Macs instead!”.

    What if MacBU shipped a few copies of Mac Office with Mac malware and then blamed OSX’s “poor design”? Would you be defending that too?

  35. mmmmm am I the only conspiracy theorist here?? With the Zune soon to come out why not spread the word how easy it is for you to spread Viruses with an MP3 player to Windozes machines. The timing is perfect – buyer beware your Zune will probably be as virus infected as your computer – better switch to a Mac and an iPod now.

    BTW yes I drink the Apple kool-aid – yes I believe Steve Jobs is more infallible than the pope – and making fun of all things micro$oft is so much fun and so easy:))))

  36. mmmmm am I the only conspiracy theorist here?? With the Zune soon to come out why not spread the word how easy it is for you to spread Viruses with an MP3 player to Windozes machines. The timing is perfect – buyer beware your Zune will probably be as virus infected as your computer – better switch to a Mac and an iPod now.

    BTW yes I drink the Apple kool-aid – yes I believe Steve Jobs is more infallible than the pope – and making fun of all things micro$oft is so much fun and so easy:))))

  37. “What if MacBU shipped a few copies of Mac Office with Mac malware and then blamed OSX’s “poor design”? Would you be defending that too?”

    This would not happen. Simply because the MacBU is the only corner of the Microsoft empire which is not filled with Evil. :D

    About the iPods, it was not Apple directly though that made this mistake but the manufacturer.

  38. “What if MacBU shipped a few copies of Mac Office with Mac malware and then blamed OSX’s “poor design”? Would you be defending that too?”

    This would not happen. Simply because the MacBU is the only corner of the Microsoft empire which is not filled with Evil. :D

    About the iPods, it was not Apple directly though that made this mistake but the manufacturer.

  39. “About the iPods, it was not Apple directly though that made this mistake but the manufacturer.”

    Oh yeah, I see it now. It was indeed Microsoft’s fault. It’s sad that Steve Jobs and Apple have to splash mud at Microsoft to make themselves good. Frankly, I don’t understand Apple’s obsession with Microsoft. I think Apple makes cool products and all that but why can’t Steve Jobs (and others) speak for 5 minutes without mentioning Microsoft? Sad!

  40. “About the iPods, it was not Apple directly though that made this mistake but the manufacturer.”

    Oh yeah, I see it now. It was indeed Microsoft’s fault. It’s sad that Steve Jobs and Apple have to splash mud at Microsoft to make themselves good. Frankly, I don’t understand Apple’s obsession with Microsoft. I think Apple makes cool products and all that but why can’t Steve Jobs (and others) speak for 5 minutes without mentioning Microsoft? Sad!

  41. Dave said:

    “(3) @6: In regards to your reply to @5: Can you blame him/her for not making this distinction? Even Gartner today released a so-called non-biased report that Apple should stop selling computers and license OS X to Dell. It’s a bunch of BS – but there nonetheless.”

    I would like to see a citation. Everything I’ve read today has been ‘go Apple,’ considering its wonderful stock market performance for the quarter.

    I must disagree with the piling on regarding Apple’s statement about the virus that effected an apparent miniscule portion of iPods. Fact of the matter is that Windows is the weak link that allowed that to occur. No virus prone Windows? No infection.

    I will hazard a guess that the infection arose on a single computer that tests iPods for Windows compatibility since the number is so low.

  42. Dave said:

    “(3) @6: In regards to your reply to @5: Can you blame him/her for not making this distinction? Even Gartner today released a so-called non-biased report that Apple should stop selling computers and license OS X to Dell. It’s a bunch of BS – but there nonetheless.”

    I would like to see a citation. Everything I’ve read today has been ‘go Apple,’ considering its wonderful stock market performance for the quarter.

    I must disagree with the piling on regarding Apple’s statement about the virus that effected an apparent miniscule portion of iPods. Fact of the matter is that Windows is the weak link that allowed that to occur. No virus prone Windows? No infection.

    I will hazard a guess that the infection arose on a single computer that tests iPods for Windows compatibility since the number is so low.

  43. “Oh yeah, I see it now. It was indeed Microsoft’s fault.”

    No, it wasn’t Microsoft’s fault. Neither was it Apple’s. It was the manufacturer’s fault.

  44. “Oh yeah, I see it now. It was indeed Microsoft’s fault.”

    No, it wasn’t Microsoft’s fault. Neither was it Apple’s. It was the manufacturer’s fault.

  45. I think Apple makes cool products and all that but why can’t Steve Jobs (and others) speak for 5 minutes without mentioning Microsoft?

    Because it’s a classic Microsoft tactic, still used by Ballmer? AKA, talk a lot of smack about your competition, even if it’s not true or even particularly accurate? It was a tacky thing to say, but please, lets remember that this is a long, honored tactic in the computer biz, one that Microsoft is still using.

    Welcome to the real world.

  46. I think Apple makes cool products and all that but why can’t Steve Jobs (and others) speak for 5 minutes without mentioning Microsoft?

    Because it’s a classic Microsoft tactic, still used by Ballmer? AKA, talk a lot of smack about your competition, even if it’s not true or even particularly accurate? It was a tacky thing to say, but please, lets remember that this is a long, honored tactic in the computer biz, one that Microsoft is still using.

    Welcome to the real world.

  47. @30: Ask and you shall receive….

    ZDNet article with quotes

    Two things for clarification…

    (1) Apologies for not providing the link earlier. I was running late for an appointment and had to wrap my earlier lengthy comment up.

    (2) After being a MS consultant and MCSD back in the late 90s, I now am forced to use a Windows PC at work to program in ABAP. At home I currently own 3 PowerPC Macs (I’ll like wait until after the second gen MacBook Pros are released before using my ADC hardware discount), three iPods and about 110 shares of Apple that I bought almost 3 years ago.

    Apple makes very good hardware, a fantastic OS, and cool things all around. BUT… however toungue-in-cheek they may have been here, they are usually much more PR savvy than that.

  48. @30: Ask and you shall receive….

    ZDNet article with quotes

    Two things for clarification…

    (1) Apologies for not providing the link earlier. I was running late for an appointment and had to wrap my earlier lengthy comment up.

    (2) After being a MS consultant and MCSD back in the late 90s, I now am forced to use a Windows PC at work to program in ABAP. At home I currently own 3 PowerPC Macs (I’ll like wait until after the second gen MacBook Pros are released before using my ADC hardware discount), three iPods and about 110 shares of Apple that I bought almost 3 years ago.

    Apple makes very good hardware, a fantastic OS, and cool things all around. BUT… however toungue-in-cheek they may have been here, they are usually much more PR savvy than that.

  49. I read Apple’s comments as being tongue-in-cheek also. Microsoft has no sense of humor? Poor big Microsoft is the victim? boo-hoo!

    Agreed. Get a sense of humor, everyone! Sheesh: talk about looking for something to complain about …

    Looks to me like Mac haters were eager to see Apple take a black eye — then they got mad when Apple pointed out (as a joke, but also correctly) that the iPod virus problem really says more about Windows problems than it does about Apple.

  50. I read Apple’s comments as being tongue-in-cheek also. Microsoft has no sense of humor? Poor big Microsoft is the victim? boo-hoo!

    Agreed. Get a sense of humor, everyone! Sheesh: talk about looking for something to complain about …

    Looks to me like Mac haters were eager to see Apple take a black eye — then they got mad when Apple pointed out (as a joke, but also correctly) that the iPod virus problem really says more about Windows problems than it does about Apple.

  51. Oh, from a comment on Paul Mooney’s blog:

    We encourage all third party vendors to follow best practices and help protect their users regardless of platform through careful scanning of the software they ship, so that they do not expose their customers to unnecessary risk from malicious software.

    I followed “best practices” by drop-kicking my Windows PC years ago and going Mac. Four years on DSL, no virus software … and zero infections.

  52. Oh, from a comment on Paul Mooney’s blog:

    We encourage all third party vendors to follow best practices and help protect their users regardless of platform through careful scanning of the software they ship, so that they do not expose their customers to unnecessary risk from malicious software.

    I followed “best practices” by drop-kicking my Windows PC years ago and going Mac. Four years on DSL, no virus software … and zero infections.

  53. “Bat Masterson” (geez), and others, Apple wouldn’t ship iPods with Mac “malware” because there isn’t any that propagates succesfully in the wild. There are zero examples of this happening in other than contrived conditions. Never happened, so you’re posing a hypothetical question. I know that’s hard to accept, but that’s the data folks, not my opinion. All the supposed counter-examples are “theoretical vulnearbilities” not malware that propagates in the real world.

    So, the malware, spyware, virii, and all the rest are Windows issues, period.

    To look at this another way. GM sells a car. They have to do a recall because a subcontractor sells them defective parts. GM apologies for the recall and wishes the vendor of the part had better quaility control. Sound appropriate to me, and identical to the current situation. I too wish that subcontractor made a better product.

  54. “Bat Masterson” (geez), and others, Apple wouldn’t ship iPods with Mac “malware” because there isn’t any that propagates succesfully in the wild. There are zero examples of this happening in other than contrived conditions. Never happened, so you’re posing a hypothetical question. I know that’s hard to accept, but that’s the data folks, not my opinion. All the supposed counter-examples are “theoretical vulnearbilities” not malware that propagates in the real world.

    So, the malware, spyware, virii, and all the rest are Windows issues, period.

    To look at this another way. GM sells a car. They have to do a recall because a subcontractor sells them defective parts. GM apologies for the recall and wishes the vendor of the part had better quaility control. Sound appropriate to me, and identical to the current situation. I too wish that subcontractor made a better product.

  55. Dave, you referred to TWO researchers at Gartner as if they represented the entity. That pair might be OS on any X86 computer enthusiasts, but Gartner as an entity has not taken that position.

    Here’s the latest via the Chicago Tribune:

    “Those gains gave Apple 6.1% of the U.S. computer market, eclipsing Toshiba Corp. and closing in on Gateway Inc., according to industry researcher Gartner Inc.”

    Gartner seems to realize the Mac is not going away.

  56. Dave, you referred to TWO researchers at Gartner as if they represented the entity. That pair might be OS on any X86 computer enthusiasts, but Gartner as an entity has not taken that position.

    Here’s the latest via the Chicago Tribune:

    “Those gains gave Apple 6.1% of the U.S. computer market, eclipsing Toshiba Corp. and closing in on Gateway Inc., according to industry researcher Gartner Inc.”

    Gartner seems to realize the Mac is not going away.

  57. Dave, I disagree about this even playing so badly. What is wrong with using off color remarks; are we not adult enough to determine things without resorting to emoticons? Any long time Apple user has had to endure years of disparaging comments until very recently. Remember how the word “beleagured” became the default adjective when publications described anything Apple in the 90s.

    They have earned their swagger and I’d be more critical of things like backdating stock options than a small dig at Microsoft. And as a Windows admin for the last decade, I think it’s pretty well deserved too.

  58. Dave, I disagree about this even playing so badly. What is wrong with using off color remarks; are we not adult enough to determine things without resorting to emoticons? Any long time Apple user has had to endure years of disparaging comments until very recently. Remember how the word “beleagured” became the default adjective when publications described anything Apple in the 90s.

    They have earned their swagger and I’d be more critical of things like backdating stock options than a small dig at Microsoft. And as a Windows admin for the last decade, I think it’s pretty well deserved too.

  59. grrr…MacBooks, too? I wish Apple would address the Powerbook G4 lower-RAM-slot-death issue. I’ve been an Apple Kool-Aid drinker for over 20 years but there has been a steady decline in customer service over the last few years and unfortunately it’s been paired with product glitches and buggy behavior. My trust in Apple is waning.

  60. grrr…MacBooks, too? I wish Apple would address the Powerbook G4 lower-RAM-slot-death issue. I’ve been an Apple Kool-Aid drinker for over 20 years but there has been a steady decline in customer service over the last few years and unfortunately it’s been paired with product glitches and buggy behavior. My trust in Apple is waning.

  61. I love the Holy Wars!

    It’s like everyone on the MS side completely missed the part where Apple said “We blame ourselves MORE…”

    Is it selective memory, or as Scoble puts it, just classless?

  62. I love the Holy Wars!

    It’s like everyone on the MS side completely missed the part where Apple said “We blame ourselves MORE…”

    Is it selective memory, or as Scoble puts it, just classless?

  63. “Because it’s a classic Microsoft tactic, still used by Ballmer? AKA, talk a lot of smack about your competition, even if it’s not true or even particularly accurate? It was a tacky thing to say, but please, lets remember that this is a long, honored tactic in the computer biz, one that Microsoft is still using. ”
    ——————

    When’s the last time the Microsoft publicly trashed Apple? I can’t remember, that’s how long it’s been. When’s the last time that Apple publicly trashed Microsoft? 1.) Yesterday; 2.) the patheic WWDC “MS sucks” whinefest; 3.) Job’s recent interview trashing Zune; on and on. Equating MS with Apple when it comes to “talking smack” about each other is the height of intellectual dishonesty on your part, but not surprising since 99% of your posts here are MS-bash-a-thons.

  64. “Because it’s a classic Microsoft tactic, still used by Ballmer? AKA, talk a lot of smack about your competition, even if it’s not true or even particularly accurate? It was a tacky thing to say, but please, lets remember that this is a long, honored tactic in the computer biz, one that Microsoft is still using. ”
    ——————

    When’s the last time the Microsoft publicly trashed Apple? I can’t remember, that’s how long it’s been. When’s the last time that Apple publicly trashed Microsoft? 1.) Yesterday; 2.) the patheic WWDC “MS sucks” whinefest; 3.) Job’s recent interview trashing Zune; on and on. Equating MS with Apple when it comes to “talking smack” about each other is the height of intellectual dishonesty on your part, but not surprising since 99% of your posts here are MS-bash-a-thons.

  65. Bat,

    Did I limit that to Apple? No. It’s a tactic Microsoft uses against *anyone* who is a competitor. Apple, Linux, Solaris, you name it. They’re not alone of course. Novell wrote white papers on it, IBM was a master decades before any of the other three existed.

    What Apple did was tacky and crass, and I’ve been absolutely consistent in that. But please, lets not act as though Microsoft is a swaddling babe of an innocent here. They play the trash talk game as fast and as hard as anyone.

    It’s just in this case, it was in execerable taste, and Jos owes a Microsoft a public apology for it.

  66. Bat,

    Did I limit that to Apple? No. It’s a tactic Microsoft uses against *anyone* who is a competitor. Apple, Linux, Solaris, you name it. They’re not alone of course. Novell wrote white papers on it, IBM was a master decades before any of the other three existed.

    What Apple did was tacky and crass, and I’ve been absolutely consistent in that. But please, lets not act as though Microsoft is a swaddling babe of an innocent here. They play the trash talk game as fast and as hard as anyone.

    It’s just in this case, it was in execerable taste, and Jos owes a Microsoft a public apology for it.

  67. Can you help me? I want to move the secretary’s files to an emac that runs both os9 and osX. I can not get the micsroft works documents to open. I want her to switch to word but I get a memory issue on the newer mac saying that there is not enough memory even though I have 512. Her old imac had 256. Can you figure out what to do? thanks

  68. Can you help me? I want to move the secretary’s files to an emac that runs both os9 and osX. I can not get the micsroft works documents to open. I want her to switch to word but I get a memory issue on the newer mac saying that there is not enough memory even though I have 512. Her old imac had 256. Can you figure out what to do? thanks