It’s the small things that will cause your PR teams headaches.
I’m sure someone at Google thought it was OK to copy a page Yahoo did. Details on TechMeme, thanks to getting kicked off by Yahoo’s Jeremy Zawodny. Maybe even thought the page came from Microsoft. Hint, it didn’t.
It’s at the top of TechMeme. Is on second page of Digg. On first page of TailRank.
But it gets worse. The person doing the copying didn’t even copy the HTML very well. Not good. Especially for a company that prides itself on hiring PhD’s and keeping out idiots. Hey, one got through the hiring process.
But, so far, they are way too slow to react. Matt Cutts, who over the weekend, debunked a bunch of other things, has been silent. The Google Blog is silent too.
Here’s how I would have handled it.
1) Found out who did the page and get them to publicly apologize.
2) Buy the Yahoo team they copied pizza lunch and beer tomorrow. Even better, have a limo show up and take them to a nice steak dinner.
3) If #1 isn’t possible (it might be an outside vendor, I found at Microsoft that often was where stuff like this happened) then have someone like Matt or, even, a VP like Marissa, apologize on behalf of Google.
4) Explain that this isn’t acceptable Google behavior (evil, even) and that steps are being taken to keep it from happening again. Just by saying “that’s evil” will be good enough to tell all Google employees that this kind of thing won’t be tolerated in the future.
It’s the little things that define companies and Google is being defined right in front of us.
For my part? The folks I’ve dealt with at Google are ethical, straight shooters, who wouldn’t dream of copying someone else’s work. This has got to be ripping them up. Tough day ahead for Google PR. It’ll be interesting to see what they do, if anything.
Rex Dixon thinks it’s smart to copy. I can see his point — developers are “inspired” by others all the time. But sheer copying? No. It’s unethical, for one. For two, if you’re going to copy you better add some value. Hint: that means making sure your HTML and images are better than what you’re copying. Not worse.
UPDATED: Google has updated the site in question.
UPDATED 2: Matt Cutts of Google answers back. Note to self: don’t point out someone else is copying if you’re guilty of such transgressions yourself!
I nominate this as the stupidest, most unimportant, overhyped story of the year. WHO. CARES. I want to stop reading about this already. PLEASE FOR THE LOVE OF GOD!
[...] The Scobleizer blog has an interesting article about a PR headache for Google regarding whether someone copied a page from rival Yahoo….and because of the wonders of the worldwide web, a blogger for Google has even replied! [...]
Robert I think your first post about this was more enlightened than this one. Google lifted a graphic plus design ideas, which is trivial but bogus behavior.
Yahoo’s advertising UI copycat behavior would seem to me to be more like “copying” a blog layout or navigation features of other sites as innovation comes along.
Matt cleverly but unfairly implied this was a debate only about design rather than design and graphic nabbing.
Robert I think your first post about this was more enlightened than this one. Google lifted a graphic plus design ideas, which is trivial but bogus behavior.
Yahoo’s advertising UI copycat behavior would seem to me to be more like “copying” a blog layout or navigation features of other sites as innovation comes along.
Matt cleverly but unfairly implied this was a debate only about design rather than design and graphic nabbing.
Scoble: I agree that many stories end up on the front page of the average Americans newspaper without a PR response or push. I dont think this story is one of them. ValleyThink maybe getting seeping in..
Does Google really look like “an asshole” as you suggest they might if they dont respond? I say no. Online open source culture makes many understand that sharing is good and that sometimes attribution gets forgotten, mistakes happen, evil? no. asshole? no. Mistake yes.
This does not require a proclamation from Mountain View across all the land, it requires at most some personal phone calls over to Sunnyvale.
I would expect that Legal and PR are recommending that no formal apology go out as well. Why muddle YouTube implications over something that is limited to a digg story only? Why make this a real story?
You mention they are letting “a competitor define you in the marketplace?” Are they really? Is Yahoo releasing press attacking Google? Maybe Im missing your point here, if so please let me know.
Good dialog.
– PRoales
Scoble: I agree that many stories end up on the front page of the average Americans newspaper without a PR response or push. I dont think this story is one of them. ValleyThink maybe getting seeping in..
Does Google really look like “an asshole” as you suggest they might if they dont respond? I say no. Online open source culture makes many understand that sharing is good and that sometimes attribution gets forgotten, mistakes happen, evil? no. asshole? no. Mistake yes.
This does not require a proclamation from Mountain View across all the land, it requires at most some personal phone calls over to Sunnyvale.
I would expect that Legal and PR are recommending that no formal apology go out as well. Why muddle YouTube implications over something that is limited to a digg story only? Why make this a real story?
You mention they are letting “a competitor define you in the marketplace?” Are they really? Is Yahoo releasing press attacking Google? Maybe Im missing your point here, if so please let me know.
Good dialog.
– PRoales
[...] Robert Scobleはマイクロソフトで働いていた間にこの種の広報上の頭痛を大いに経験してきたわけだが、Googleに対していくつかアドバイスをしている。 [...]
Who cares?
Google has more serious issues, as pointed out by this slashdot post:
http://slashdot.org/comments.pl?sid=210734&cid=17167052
”
Re:Really? Strange that ‘spreadsheet’ would give..
(Score:3, Insightful)
by Assmasher (456699) Alter Relationship on Fri Dec 08, ’06 01:15 PM (#17167052)
(Last Journal: Sat Apr 03, ’04 04:10 PM)
Their not tight lipped about their criteria, they’re tight lipped about the exact algorithm involved (understandably so), but it still doesn’t explain how they rank #1 for spreadsheet. Seriously.
Remember when Google released ‘Scholar’? The very next day (this is something other people critical of Google adwords like to mention) somehow, with very few links to this new product, the word ‘scholar’ had Google showing up as #1.
Yeah, sure they play fair
… It’s a fair coincidence that ALL of these words show Google as #1?
intranet, spreadsheet, documents, calendar, word processor, email, video, instant messenger, blog, photo sharing, online groups, maps, start page, restaurants, dining, and books
Some? Yes, all? No way. Not spreadsheet, not documents, certainly shouldn’t be for e-mail or instant messenger.”
===========
According to the above, a Google search for any of the terms intranet, spreadsheet, documents, calendar, word processor, email, video, instant messenger, blog, photo sharing, online groups, maps, start page, restaurants, dining, and books, all bring up Google as the number 1 item. The allegation is that Google is rigging its search results to point to itself.
Who cares?
Google has more serious issues, as pointed out by this slashdot post:
http://slashdot.org/comments.pl?sid=210734&cid=17167052
”
Re:Really? Strange that ‘spreadsheet’ would give..
(Score:3, Insightful)
by Assmasher (456699) Alter Relationship on Fri Dec 08, ’06 01:15 PM (#17167052)
(Last Journal: Sat Apr 03, ’04 04:10 PM)
Their not tight lipped about their criteria, they’re tight lipped about the exact algorithm involved (understandably so), but it still doesn’t explain how they rank #1 for spreadsheet. Seriously.
Remember when Google released ‘Scholar’? The very next day (this is something other people critical of Google adwords like to mention) somehow, with very few links to this new product, the word ‘scholar’ had Google showing up as #1.
Yeah, sure they play fair
… It’s a fair coincidence that ALL of these words show Google as #1?
intranet, spreadsheet, documents, calendar, word processor, email, video, instant messenger, blog, photo sharing, online groups, maps, start page, restaurants, dining, and books
Some? Yes, all? No way. Not spreadsheet, not documents, certainly shouldn’t be for e-mail or instant messenger.”
===========
According to the above, a Google search for any of the terms intranet, spreadsheet, documents, calendar, word processor, email, video, instant messenger, blog, photo sharing, online groups, maps, start page, restaurants, dining, and books, all bring up Google as the number 1 item. The allegation is that Google is rigging its search results to point to itself.
Robert:
“that it’s evil to just wholesale copy someone else’s work”
You are spin doctor. You did this during your work at Microsoft by answering to each and any comments in blog or press and you are still doing this.
Your message was following – it’s fine to steal as long as you pay for pizza. And instead of my question who and why has stole this design – it become – “Bad bad Google. They don’t know that food at Yahoo is not free – why they did not send a pizza to their office ?”.
This way instead of several million dollars lawsuit – this issue started to sound like after-party discussion who has to pay tips and how much.
Robert:
“that it’s evil to just wholesale copy someone else’s work”
You are spin doctor. You did this during your work at Microsoft by answering to each and any comments in blog or press and you are still doing this.
Your message was following – it’s fine to steal as long as you pay for pizza. And instead of my question who and why has stole this design – it become – “Bad bad Google. They don’t know that food at Yahoo is not free – why they did not send a pizza to their office ?”.
This way instead of several million dollars lawsuit – this issue started to sound like after-party discussion who has to pay tips and how much.
Stanley:
Google is based on page rank – probability that visitor will visit random page on Internet. For Google.com domain this probability is 100%
Stanley:
Google is based on page rank – probability that visitor will visit random page on Internet. For Google.com domain this probability is 100%
It seems like a pretty insignificant incident, but Christ, to completely copy the page like that is pretty pathetic of whoever coded the page.
It seems like a pretty insignificant incident, but Christ, to completely copy the page like that is pretty pathetic of whoever coded the page.
[...] I can only imagine the email strings being fired around Google HQ this evening. New site is below. Robert Scoble, who has lots of experience with PR headaches of this kind while working for Microsoft, gives some advice to Google. [...]
[...] I wonder if it is more to do with their sins coming back and biting them than with a general philosophy. [...]
Wow.
Talk about a person without skills.
Wow.
Talk about a person without skills.
Cry baby much? shut up about google. wahhh wahh wahh
Cry baby much? shut up about google. wahhh wahh wahh
TAG: >Your message was following – it’s fine to steal as long as you pay for pizza.
I never said that.
But, once your company has made a mistake, it’s a good idea to do something nice to the competition you ripped off.
You call that “spin.” Whatever.
TAG: >Your message was following – it’s fine to steal as long as you pay for pizza.
I never said that.
But, once your company has made a mistake, it’s a good idea to do something nice to the competition you ripped off.
You call that “spin.” Whatever.
Google lacks the touch of Microsoft which copies in style making the original creator wonder whether it was copied from us
Google lacks the touch of Microsoft which copies in style making the original creator wonder whether it was copied from us
Robert:
Something nice is:
$1.6 billion – Microsoft vs. Sun
$225+ million – Intergraph vs. Intel
and even
$280+ million – Google vs. Yahoo (over 6,269,361 – Overtune – source of all GOOG money)
But definitely not a pizza.
Robert:
Something nice is:
$1.6 billion – Microsoft vs. Sun
$225+ million – Intergraph vs. Intel
and even
$280+ million – Google vs. Yahoo (over 6,269,361 – Overtune – source of all GOOG money)
But definitely not a pizza.
What’s up with Microsoft using the same IconFactory’s image as Apple? It’s a free image.
What’s up with Microsoft using the same IconFactory’s image as Apple? It’s a free image.
Google is becoming more and more evil as the days pass by…
Google is becoming more and more evil as the days pass by…
TAG: copying a Web page isn’t the same as using monopoly power against competitors or buying a key piece of technology which has been protected by patents.
Thanks for noticing.
TAG: copying a Web page isn’t the same as using monopoly power against competitors or buying a key piece of technology which has been protected by patents.
Thanks for noticing.
[...] Matt Cutts, the “Googleguy” finally heard the sentiments of Scobleizer regarding the expose of Jeremy as Google copied the IE page of Yahoo!. And Matt apologizes for that incident. [...]
Hey: WHO CARES?! Its a big wild web and anyway YAHOO COPIED GOOGLE’S WHOLE INTERFACE a couple of years ago; right down to layout and name of links, everything.
Hey: WHO CARES?! Its a big wild web and anyway YAHOO COPIED GOOGLE’S WHOLE INTERFACE a couple of years ago; right down to layout and name of links, everything.
[...] “Small” PR headache for Google ahead… « Scobleizer – Tech Geek Blogger Google re-purposes a Yahoo template for an IE7 promo. Yahoo gets upset, calls Google a big old copycat. Google’s Matt Cutts “apology” sounds more like a “I know you are but what am I?” Next up, Yahoo responds with “I’m rubber, you’re glue…” (tags: google yahoo development funny) [...]
[...] Entre las diferentes lecturas que me encontre hay que destacar el comentario de Scobleizer (en inglés). Allí le receta a Google la forma de manejar este problema. Esperemos a ver que dicen de este pequeño error. [...]
[...] I can only imagine the email strings being fired around Google HQ this evening. New site is below. Robert Scoble, who has lots of experience with PR headaches of this kind while working for Microsoft, gives some advice to Google. [...]
[...] Scoble, who has lots of experience with PR headaches of this kind while working for Microsoft, gives some advice to [...]
[...] loved Robert Scoble’s comments on a how he would fix the PR fallout. It includes hiring a limo to take the Yahoo team out to [...]
[...] loved Robert Scoble’s comments on a how he would fix the PR fallout. It includes hiring a limo to take the Yahoo team out to [...]
[...] loved Robert Scoble’s comments on a how he would fix the PR fallout. It includes hiring a limo to take the Yahoo team out to [...]