Matt Kelly, who is working for PodTech doing the very cool NextGear channel for us (all about technology used in automobiles), has been writing me all evening after hearing I bought a Saturn telling me that his tour of the OnStar command center was the highlight of his week at the Detroit Auto Show. On that page is an interview with Chet Huber, OnStar’s president.
OnStar is a service started by General Motors that is being built into tons of cars in North America now. All I have to do is hit a little button on my mirror and I am talking with an operator, who can do a variety of things for me, including that she can send navigation directions to my car stereo.
This is a mondo cool service and I’m so jealous of Matt cause he got to see inside how they manage all these calls.