Tonight I told Twitter followers to “call me” while I drove home from Petaluma to Half Moon Bay. I got about 20 calls in about an hour. One caller told me about 37 Signals new CRM software, called Highrise. Told me it was the most useful business software he’d gotten in years. I’m starting to use it, very nice user experience on first glance. Of course, that’s what I’ve come to expect from 37 Signals (we use their other software at PodTech.net).
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Robert Scoble works at Fast Company.TV (title: Managing Director). Everything here, though, is his personal opinion and is not read or approved before it is posted. No warranties or other guarantees will be offered as to the quality of the opinions or anything else offered here.
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March 19th, 2007 at 11:42 pm
I thought you hated answering your mobile.
March 20th, 2007 at 12:32 am
Nah, I hate voice mail. I answer my phone.
March 20th, 2007 at 12:50 am
[...] Quelle: Scobleizer. [...]
March 20th, 2007 at 1:53 am
Hey Robert… have you seen http://www.justin.tv yet? Check it out!
March 20th, 2007 at 4:32 am
I need to check out twitter more. I noticed you added me last night which reminded me to go check out what it’s all about again.
20 calls in 1 hour! Thats a fair few calls.
March 20th, 2007 at 8:11 am
It’s a shame that after collecting e-mail addresses for months to notify people when the product launches that 37 Signals didn’t send out notification… or at least I never got one.
March 20th, 2007 at 8:14 am
just tried that software its really easy to use and powerful.Thanks.
March 20th, 2007 at 10:13 am
I just signed up with Highrise for the 30 day trial. I have been using Basecamp for a week or two and I am quite excited about how Highrise can help improve CRM generally. I wonder if all the really good stuff isn’t perhaps reserved for the more expensive plans though. The email dropbox function is pretty awesome on its own though.
March 20th, 2007 at 10:44 am
We’re using it already at Criterion Advisors and at BadSlacks.com. So far, so good…
March 20th, 2007 at 12:55 pm
37 Signals is not a company you can trust. Used them for months, and took months after canceling them to get to stop billing my card for services. Buyer beware!!!
March 20th, 2007 at 1:59 pm
Chris I’m sorry you had a bad experience, but you don’t need us to cancel your account for you. Cancellation is self service. You can log into your account anytime, click the Account tab, then click the cancel link. Once you cancel you’ll never be charged again. No questions asked, no forms to fill out, no numbers to call. Just log in, click account, and click cancel.
March 20th, 2007 at 2:10 pm
I’ll also add that we include cancellation instructions at the top of every invoice we send you. We go out of our way to make cancellation obvious and easy should you want to move on.
March 20th, 2007 at 2:58 pm
I used the Basecamp software from 37 Signals for managing events at my previous job and found it to be very intuitive and easy to implement.
The support team at 37 signals was very helpful and quick to respond when I did have a questions around the more advanced functionalities.
We never had a problem with billing or support. -MK
March 20th, 2007 at 5:34 pm
Thanks Mike, we appreciate that.
March 21st, 2007 at 10:54 am
[...] Posted on March 21st, 2007. 37 Signals’ new CRM software gets noticed [...]
March 21st, 2007 at 4:14 pm
I’m curious what you found so great about Highrise?
I thought that it was a pale shadow of a commercial CRM solution like Salesforce.com and, on first glance, not nearly as good as other free alternatives (zoho).
Admittedly, I was using the free version but even simple things were not intuitive: I couldn’t figure out how to delete a contact and had to enter another user’s profile first before I could assign a task to them rather than being able to do this from any new task prompt.
No revolution here unless I have missed something.
March 21st, 2007 at 9:25 pm
@Frank:
1. It’s not trying to compete with the big ol’ CRM packages. It’s targeting a completely different audience.
2. To delete a contact: http://www.highrisehq.com/help/people/#delete_a_person
March 23rd, 2007 at 6:10 pm
Just trying Highrise too - looks excellent. Using Basecamp at work for direct mail projects with agency, fufilment house and printer - works a treat!
November 25th, 2008 at 12:20 am
It is great to see adoption of simple software which does just enough to satisfy your basic needs.
Our comic depicts a business user’s agony of dealing with enterprise software.
check it out: http://blog.uhuroo.com/