I am inside the Apple Burlingame store with Maryam and Patrick (we were here to try out and buy some new cases). Abdul Tarbzouni just met me (he’s here to buy a case too). He has an iPhone. He is attending MIT studying computer science. He wanted to take a photo of me. And I wanted to take a photo of him. The problem is that an Apple employee came up to me and said it’s Apple policy that photography isn’t allowed in the store. I gave some lip back and she threatened to kick me out of the store. God, I love Apple sometimes. Spend lots of money. Buy lots of iPhones. Just don’t try to use them inside an Apple store.
Sorry, planted their butts.
Sorry, planted their butts.
Shelley: nice try, but we took only one image before she came up. We didn’t have any complaints. We were standing together a total of 20 seconds.
Shelley: nice try, but we took only one image before she came up. We didn’t have any complaints. We were standing together a total of 20 seconds.
Will you please tell that dude to put his collar down. CHiPs went off the air a long time ago.
Will you please tell that dude to put his collar down. CHiPs went off the air a long time ago.
I had the same experience in an chicken store here. Its called pritong manok. the sales lady actually kept the whole chicken fried not untili keep my gadget way. and they say you can take pictures while eating your favorite fried? hell no,Now i know I can never have a remembrance of me eating my fave dish in my supposed fav fast food.hehe
I had the same experience in an chicken store here. Its called pritong manok. the sales lady actually kept the whole chicken fried not untili keep my gadget way. and they say you can take pictures while eating your favorite fried? hell no,Now i know I can never have a remembrance of me eating my fave dish in my supposed fav fast food.hehe
ive experienced some bad customer service at apple as well, here is a post that I wrote up:
http://sheehantu.wordpress.com/2007/06/09/5-reasons-why-im-disgruntled-with-the-apple-store-reps/
ive experienced some bad customer service at apple as well, here is a post that I wrote up:
http://sheehantu.wordpress.com/2007/06/09/5-reasons-why-im-disgruntled-with-the-apple-store-reps/
Its not uncommon. I have a friend in Japan who was told she couldn’t take photo’s in a doll shop because of policy.
Its not uncommon. I have a friend in Japan who was told she couldn’t take photo’s in a doll shop because of policy.
Scoble, you’re pathetic. I’m tempted to attribute your whining asshattery to Popular-Blogger-Becomes-God-In-His-Own-Mind syndrome (see Sullivan, Andrew), but Ockham’s Razor says it’s innate.
Gawd, what a whiner.
Scoble, you’re pathetic. I’m tempted to attribute your whining asshattery to Popular-Blogger-Becomes-God-In-His-Own-Mind syndrome (see Sullivan, Andrew), but Ockham’s Razor says it’s innate.
Gawd, what a whiner.
Nonsense. I’ve taken tons of pictures in Apple Stores in many locations, including NYC, SF and London. Never had any hassles from the staff.
Nonsense. I’ve taken tons of pictures in Apple Stores in many locations, including NYC, SF and London. Never had any hassles from the staff.
This is a pretty standard rule in retail stores.
This is a pretty standard rule in retail stores.
Most retail stores have a policy against taking pictures inside. However, most retail clerks aren’t paid enough to care.
http://mikeelliottsblog.wordpress.com
It makes perfect sense for Apple’s lawyers to enact this policy. Insurance, theft, and privacy. It’s a good policy to have, and I’ll bet most retailers have the same thing.
It also makes perfect sense that everyone ignores it. Apple stores are cool – who wouldn’t want to take a photo? I’ve taken countless photos in at least half a dozen Apple stores, and some HD video too, never without a mention. Walk into the NYC 5th Ave store and just count the cameras. The place is a certified tourist attraction!
I’ll bet the salesperson you ran into was one of the few who had read the policy and had the guts to enforce it.
Most retail stores have a policy against taking pictures inside. However, most retail clerks aren’t paid enough to care.
http://mikeelliottsblog.wordpress.com
It makes perfect sense for Apple’s lawyers to enact this policy. Insurance, theft, and privacy. It’s a good policy to have, and I’ll bet most retailers have the same thing.
It also makes perfect sense that everyone ignores it. Apple stores are cool – who wouldn’t want to take a photo? I’ve taken countless photos in at least half a dozen Apple stores, and some HD video too, never without a mention. Walk into the NYC 5th Ave store and just count the cameras. The place is a certified tourist attraction!
I’ll bet the salesperson you ran into was one of the few who had read the policy and had the guts to enforce it.
Mostly all retail store have a no photography rule. It is a competitive issue. Welcome to the real world.
I have worked in retail for over 20 years and it has been a long term policy. Tru taking a picture in a Casino. You will get beaten.
Grow up.
Mostly all retail store have a no photography rule. It is a competitive issue. Welcome to the real world.
I have worked in retail for over 20 years and it has been a long term policy. Tru taking a picture in a Casino. You will get beaten.
Grow up.
Photographers discuss this in the context of other retail stores:
http://photo.net/bboard/q-and-a-fetch-msg?msg_id=000pg3
I don’t think it’s fair to blame the employee. It’s private property and the employee was doing what he’s paid to do. You should be talking to the Apple Store management, but since this is pretty much a standard policy in retail stores, it’s probably not worth the trouble to complain.
Photographers discuss this in the context of other retail stores:
http://photo.net/bboard/q-and-a-fetch-msg?msg_id=000pg3
I don’t think it’s fair to blame the employee. It’s private property and the employee was doing what he’s paid to do. You should be talking to the Apple Store management, but since this is pretty much a standard policy in retail stores, it’s probably not worth the trouble to complain.
@52 “Shelley: nice try, but we took only one image before she came up. We didn’t have any complaints. We were standing together a total of 20 seconds.”
But I believe Shelley’s overall point still remains…
@52 “Shelley: nice try, but we took only one image before she came up. We didn’t have any complaints. We were standing together a total of 20 seconds.”
But I believe Shelley’s overall point still remains…
Yeah, when I’m confronted with some anoying idiot I use any excuse I can to get rid of them, so I can understand this employee’s actions. If you put aside your petty indignation, it all makes perfect sense. The fact you were rude to her just confirms it.
Yeah, when I’m confronted with some anoying idiot I use any excuse I can to get rid of them, so I can understand this employee’s actions. If you put aside your petty indignation, it all makes perfect sense. The fact you were rude to her just confirms it.
Also I love how posters above are chiming in with their own tragic stories. One was kept waiting, she wrote about 5 pages about it in her blog. Another was furious becuase the sales rep didn’t know the part number of the processor in the MacBook. This is compelling stuff, stuff of a class action I say. Call the lawyers!
Also I love how posters above are chiming in with their own tragic stories. One was kept waiting, she wrote about 5 pages about it in her blog. Another was furious becuase the sales rep didn’t know the part number of the processor in the MacBook. This is compelling stuff, stuff of a class action I say. Call the lawyers!
Call up a few major retail chains and ask them if they allow photography in their store without prior written consent. The answer will be no, but you won’t believe me unless you do it yourself. (And there is another post that pretty much writes itself.)
As for the woman who informed you of Apple policy at the store… why don’t you amaze her and say you’re sorry next time you see her in the store. She doesn’t set company policy and didn’t deserve your lip as I read it.
Call up a few major retail chains and ask them if they allow photography in their store without prior written consent. The answer will be no, but you won’t believe me unless you do it yourself. (And there is another post that pretty much writes itself.)
As for the woman who informed you of Apple policy at the store… why don’t you amaze her and say you’re sorry next time you see her in the store. She doesn’t set company policy and didn’t deserve your lip as I read it.
In the large size photo, you can see Abdul’s zits!
In the large size photo, you can see Abdul’s zits!
That’s strange, the apple store I work at has never applied that rule.
In fact we encourage people to take pictures, try out that digital camera in iPhoto, use the built in computer web cam.
Its all a means of marketing at my store, thats just weird.
That’s strange, the apple store I work at has never applied that rule.
In fact we encourage people to take pictures, try out that digital camera in iPhoto, use the built in computer web cam.
Its all a means of marketing at my store, thats just weird.
Maybe it’s just policy that *YOU* can’t take pictures in the apple store.
Maybe it’s just policy that *YOU* can’t take pictures in the apple store.
Wow, some logic benders in this post.
I’ve spent $20,000 on food… for some reason the grocery store gets pissed when I have dinner in the produce section. My dealer doesn’t understand why I keep doing doughnuts in his lot and park there all day… I don’t know why he’s pissed.
This is stupid. You bought something. In a store. The store has rules. The rules don’t disappear because you bought something.
No matter how much money you’ve spent, that doesn’t mean any consumer can do whatever they want in the store with their purchased products. This is normal. Sometimes it’s enforced. Sometimes it’s not. Big deal.
“Anyway, they can’t stop me from taking pictures in the street and that’s the only way into an Apple store. So, there isn’t an expectation of privacy there.”
Huh? It’s still a private store. The only way into your house, Scoble, is from outside so you should have no expectation of privacy there.
Wow, some logic benders in this post.
I’ve spent $20,000 on food… for some reason the grocery store gets pissed when I have dinner in the produce section. My dealer doesn’t understand why I keep doing doughnuts in his lot and park there all day… I don’t know why he’s pissed.
This is stupid. You bought something. In a store. The store has rules. The rules don’t disappear because you bought something.
No matter how much money you’ve spent, that doesn’t mean any consumer can do whatever they want in the store with their purchased products. This is normal. Sometimes it’s enforced. Sometimes it’s not. Big deal.
“Anyway, they can’t stop me from taking pictures in the street and that’s the only way into an Apple store. So, there isn’t an expectation of privacy there.”
Huh? It’s still a private store. The only way into your house, Scoble, is from outside so you should have no expectation of privacy there.
Wow. I’m shocked, because I took a ton of photos both inside and out on my visit to Mecca (aka the NYC Glass Cube) a few months ago. No one said a word. I’d have gladly put my camera down if asked, though. I just don’t see the point of making a scene. Really…it’s just not worth it IMHO.
Wow. I’m shocked, because I took a ton of photos both inside and out on my visit to Mecca (aka the NYC Glass Cube) a few months ago. No one said a word. I’d have gladly put my camera down if asked, though. I just don’t see the point of making a scene. Really…it’s just not worth it IMHO.
Well maybe they just don’t like you. You think?
Well maybe they just don’t like you. You think?
Has anyone gotten hold of their official policy? I want to see what else is there. LOL.
Has anyone gotten hold of their official policy? I want to see what else is there. LOL.
I don’t understand the big deal, your on Apple’s property, deal with the rules or get out of the store. Did you ever think the people in the background didn’t want their likeness photographed and posted online?
I don’t understand the big deal, your on Apple’s property, deal with the rules or get out of the store. Did you ever think the people in the background didn’t want their likeness photographed and posted online?