Satisfaction: 13 reasons your Facebook account will be disabled

Tons of people have been writing me lately telling me about accounts they’ve had closed on Facebook. Satisfaction (a new company/community aimed at helping people get better customer service from companies) has a whole page on this because they are getting so many complaints.

Comments

  1. And that’s the difference between a walled garden and a technology.

    Email is a technology, yahoo is a service provider; Facebook provides both, with predictable results. It just doesn’t make sense for the customer to be in a walled garden, because you can get get locked out. (It also doesn’t make any p.r. sense to be the provider, because people get really bitter if they have no recourse: Comcast, anyone?)

    Shouldn’t we be the ones who own our rolodex? our attention data? our search histories? Why would I want my business network to be trapped behind someone else’s TOS?

  2. And that’s the difference between a walled garden and a technology.

    Email is a technology, yahoo is a service provider; Facebook provides both, with predictable results. It just doesn’t make sense for the customer to be in a walled garden, because you can get get locked out. (It also doesn’t make any p.r. sense to be the provider, because people get really bitter if they have no recourse: Comcast, anyone?)

    Shouldn’t we be the ones who own our rolodex? our attention data? our search histories? Why would I want my business network to be trapped behind someone else’s TOS?

  3. Well, I almost bit when asked to join that F.B. It all sounds fishy. Almost anything to do with the whole ‘Let’s chat’ is suspect after a while. Remember, ‘Familiarity breeds resentment’. Who needs it?

  4. Well, I almost bit when asked to join that F.B. It all sounds fishy. Almost anything to do with the whole ‘Let’s chat’ is suspect after a while. Remember, ‘Familiarity breeds resentment’. Who needs it?

  5. You know, this wouldn’t bother me too much if there was some way for me to export my contact lists from Facebook. I mean, the data I have on Facebook is not really of huge concern. However, the fact that they feel they can throw you out without even giving you access to your own friends list is a super-big problem for anyone who is advocating Facebook as a business platform.

    The bottom line is that Facebook is perceiving itself basically as a place to play, and its restrictions and features support fun and entertainment. Within that framework, they are a playground as opposed to a private playroom: that is, anything you leave there is liable to go missing. Other entertainment platforms (emusic, Flickr) don’t eliminate your personal information even if your account runs out.

    While I agree with Jeff Pulver that, compared to Facebook’s being a vibrant community, LinkedIn is a piece of paper. However, LinkedIn is by far a better business tool for storing and leveraging contacts.

    If you are counting on Facebook as a business tool, this post should assure you that, at this point in time, you are making a mistake. Facebook could be a supplemental platform, but you can’t expect to store any information (including your contact list) in Facebook.

    I see all of the social networks basically as a transition stage, as I discuss in my blog posting.

  6. You know, this wouldn’t bother me too much if there was some way for me to export my contact lists from Facebook. I mean, the data I have on Facebook is not really of huge concern. However, the fact that they feel they can throw you out without even giving you access to your own friends list is a super-big problem for anyone who is advocating Facebook as a business platform.

    The bottom line is that Facebook is perceiving itself basically as a place to play, and its restrictions and features support fun and entertainment. Within that framework, they are a playground as opposed to a private playroom: that is, anything you leave there is liable to go missing. Other entertainment platforms (emusic, Flickr) don’t eliminate your personal information even if your account runs out.

    While I agree with Jeff Pulver that, compared to Facebook’s being a vibrant community, LinkedIn is a piece of paper. However, LinkedIn is by far a better business tool for storing and leveraging contacts.

    If you are counting on Facebook as a business tool, this post should assure you that, at this point in time, you are making a mistake. Facebook could be a supplemental platform, but you can’t expect to store any information (including your contact list) in Facebook.

    I see all of the social networks basically as a transition stage, as I discuss in my blog posting.

  7. I have been thinking about disabling my own FB account!

    Ya see, yesterday, I received a friend request from a guy I know from work but who is also my HR representative (at the same company). Yea, at first it seemed innocent enough, but do i really need to go there? Is he policing the employees who use FB or am I paranoid? (probably the latter but i want to keep my job)

  8. I have been thinking about disabling my own FB account!

    Ya see, yesterday, I received a friend request from a guy I know from work but who is also my HR representative (at the same company). Yea, at first it seemed innocent enough, but do i really need to go there? Is he policing the employees who use FB or am I paranoid? (probably the latter but i want to keep my job)

  9. @TJ Trapp – firstly, how can you justify using Facebook during working hours if you can’t say it’s beneficial to work. If it’s beneficial to work then you should connect to work colleagues.

    Perhaps your colleague really does want to connect in order to get to know you better. This can be a good thing and should in my opinion, be seen as a positive way forward.

    Lastly, you can use your privacy settings to control what your colleague does and doesn’t see. You can even restrict tagged photos, status update, mini feed etc. Ok, I’m writing this in a new blog post :)

  10. @TJ Trapp – firstly, how can you justify using Facebook during working hours if you can’t say it’s beneficial to work. If it’s beneficial to work then you should connect to work colleagues.

    Perhaps your colleague really does want to connect in order to get to know you better. This can be a good thing and should in my opinion, be seen as a positive way forward.

    Lastly, you can use your privacy settings to control what your colleague does and doesn’t see. You can even restrict tagged photos, status update, mini feed etc. Ok, I’m writing this in a new blog post :)

  11. Is Facebook deleting accounts?

    [Update at 10:50] Just got a message from Robert Scoble to say that it’s very true. It’s always worth updating a blog post to include a link to ‘the’ Scobleizer. Here’s his blog post.
    This morning I picked up on an interes…

  12. i go on facebook like everyday. but yesterday
    i tried to login but it says”account unvailiable”.
    im really fustrated. HELP.

  13. i go on facebook like everyday. but yesterday
    i tried to login but it says”account unvailiable”.
    im really fustrated. HELP.