The shy Mark Zuckerberg, founder of Facebook

Yesterday morning I woke up early. Was sitting in the hotel lobby at 7 a.m. trying to check email when someone tapped me on the shoulder. It was Mark Zuckerberg, founder/CEO of Facebook, which now has 68 million active users (people who’ve signed on in the past 30 days).

He invited me to a breakfast with Pakistani President, Pervez Musharraf. We walked together to the breakfast, which was interesting because of Musharraf’s comments, where he defended his administration. After the breakfast Mark and I spent a bunch of time together, where he gave me permission to quote him.

Aside: I owe this interview to Lance Knobel, who writes the Davos Newbies blog (he used to work for the World Economic Forum and knows the Davos event inside and out). I met with him before coming to Davos and he told me to wake up early every morning and go to as many breakfasts as I could get to. If you ever get a chance to come to Davos you should look up Lance. Another great thing I’ve done is hanging out with Mike Arrington in the YouTube booth (Google graciously let me blog in their booth, which is where I’m writing to you now. Arrington has a post up about what has been happening here in the YouTube booth the past few days. A shout out too to the Forbes blogging crew who has been doing an awesome job from the same area. Here’s a video I filmed in the booth explaining how I got to Davos — while filming the video Bono, Tony Blair, and the Japanese Prime Minister walked past).

Anyway, back to Zuckerberg.

It will forever be one of the highlights of my life just walking alone through the streets of Davos with him.

I asked him why he doesn’t like going on video and seems to have difficulty dealing with the press and bloggers. He said he was shy. Asked me not to video him “I freeze up,” he told me. He did promise to meet more with bloggers and to give me a video interview when he’s back home.

It was an amazing admission.

But it was far from the only thing I learned about Mark. Over the three hours he demonstrated to me just how smart he was (Linden Labs founder, Phillip Rosedale, joined us at one point and they instantly broke into a discussion that switched back and forth between a pretty technical discussion of architectures and things they’ve both learned by scaling up businesses to millions of users. Zuckerberg said that Facebook makes a lot of use of memcache to get better performance and that they’ve built a lot of custom code for MySQL, which they’ve donated back to the community) and why he’s seen as one of the most interesting business leaders of our time. Talked with me about how his management team works, how he’s working to keep a unique culture, and gave me lots of details about what is coming this year in Facebook.

I also got a chance to watch him as he dealt with world leaders at a Newsweek lunch and came away impressed with his social graces. I wish I had his poise and skills and I’m almost twice his age.

One of the things that I hope to get him to tell me on camera is his descriptions of the people who work for him — it was a side of him that I haven’t yet seen displayed outwardly. It’s clear he has deep respect for the people who work with him. If there was a part of him that inspired me, that was it. Leaders usually are pretty good about sharing their strategy, but it’s a rare corporate leader who tells me interesting stories about his employees and the work that they do and work to share credit with other people.

Some things he shared with me about Facebook?

1. They are within weeks of shipping translated versions of Facebook. He wondered just how much faster Facebook would have grown if they had had translated versions sooner. He told me that they had traded off working on that to work instead on keeping up with the huge growth they had seen. He believes that much of Facebook’s growth this year will come from non-English-speaking regions.
2. They are working on a major overhaul of the application platform. Both to make apps less spammy and also to deliver much more functionality so more apps move beyond the viral, but pretty low feature, styles of apps.
3. They are still thinking about data portability and just how that will work to both protect users as well as to encourage new kinds of applications to be built. He explained to me that the kind of script that I was running is often used by spammers to send tons of messages to users and that’s something they are really working to protect their users against. On the other hand, he understood the kinds of apps that I wanted to have as a user. When Rosedale was sitting with us, I pointed out that I’d love to see when Facebook users are active on Second Life. That would require opening up the social graph to new kinds of data sharing that Facebook isn’t yet allowing. But he didn’t yet have answers as to just what Facebook will allow in the future.
4. I told him that Facebook’s messaging capabilities was both cool but also very limiting. Cool because, unlike my email, there isn’t spam. Limiting because I can’t join more people into a conversation thread after it starts. He told me that Facebook will see major changes in its architecture that would allow outside developers to build new capabilities in major parts of its service, which will help Facebook to see the features that I want to have. This is a sizeable shift in strategy for Facebook and one that is a great message for outside developers to see. One of the fears I hear is that developers are worried that Facebook will steal/copy their work and build popular apps or features itself. Zuckerberg told me that overtime it’ll be clear that the reverse will prove to be true.
5. He talked to me about his love of Scrabulous and was hopeful that a good resolution will come. Hasbro has been threatening the two developers of Scrabulous. I told Zuckerberg that it was clear that Hasbro had a case that its intellectual property was being infringed on (Scrabulous is an online version of Hasbro’s Scrabble, which pretty clearly infringes on copyrights and trademarks of Hasbro’s). Zuckerberg agreed that that was the case, but told me that Hasbro does see the value in getting a new online community built on its behalf. He thinks there may be an acquisition or other good outcome to the dispute.
6. I wondered if we’d see the ability to share photos and videos with the public internet. He said that they were working on better granularity on Facebook’s privacy features, which would allow such things, but that it’s tough to take some things into public light because Facebook’s features rely so much on tagging and other content from its members, some of whom might not want those details shared publicly. He expects Facebook to move cautiously in those areas.
7. Facebook has a limitation on the number of friends a person can have, which is 4,999 friends. He says that was due to scaling/technical issues and they are working on getting rid of that limitation. Partly to make it possible to have celebrities on Facebook but also to make it possible to have more grouping kinds of features. He told me many members were getting thousands of friends and that those users are also asking for many more features to put their friends into different groups. He expects to see improvements in that area this year.
8. He admitted to me that he had made mistakes in how they implemented Beacon and explained it. Watch for him to come back with a new Beacon and a much better explanation.
9. He admitted to me that he had made mistakes in how he communicates with the Facebook community. I asked him why he only blogs when the community has a negative reaction to something that Facebook does. he says that’s a mistake and that he’ll work on being more transparent and open with his communications. He also will encourage his team to work closer with bloggers, journalists, and members of the Facebook community to build better relationships so that problems can be discussed more openly. I urged him to change how Facebook deletes accounts from people who break the rules and to put in place more process for people to appeal deletion decisions.

One last thing. This post sounds fawning, I know. But Zuckerberg demonstrated to me that he is, indeed, the real deal and that the hype he’s gotten over the past year has largely been deserved. He definitely won me over.

Imagine what’ll he get done when he gets over his shyness.

Comments

  1. Woah, president Musharraf? That’s almost incomprensible, must have been a wonderful thing not many people will get the chance to speak with a man so influential on the world stage right now.
    -
    Definitely one to tell the grandkids about

  2. “one of the highlights of my life” – puh-leeeeeese

    Pass the bucket. I’ve seen nothing from Facebook in the last six months to make me think they’ve got special leadership.

  3. “one of the highlights of my life” – puh-leeeeeese

    Pass the bucket. I’ve seen nothing from Facebook in the last six months to make me think they’ve got special leadership.

  4. Woah, president Musharraf? That’s almost incomprensible, must have been a wonderful thing not many people will get the chance to speak with a man so influential on the world stage right now.
    -
    Definitely one to tell the grandkids about

  5. Bruce: really? They have a system that 68 million people use. I know intimately the mistakes that Facebook is making, but they still have built something of pretty sizeable value and anyone who says that doesn’t take leadership simply doesn’t have much credibility.

  6. Bruce: really? They have a system that 68 million people use. I know intimately the mistakes that Facebook is making, but they still have built something of pretty sizeable value and anyone who says that doesn’t take leadership simply doesn’t have much credibility.

  7. I have great respect for Zukerberg and I think he may be our next great (really if he’s not already) innovator. There can be no doubt that the internet is THE medium of the present and the future. I think Zukerberg will pioneer it as it reaches it’s masses and more of a user-functionality community accomplishing both complex and simple tasks.

    Nice read Scoble.

  8. I have great respect for Zukerberg and I think he may be our next great (really if he’s not already) innovator. There can be no doubt that the internet is THE medium of the present and the future. I think Zukerberg will pioneer it as it reaches it’s masses and more of a user-functionality community accomplishing both complex and simple tasks.

    Nice read Scoble.

  9. I must say written posts, like this, are SO much better than the video kind – I really do hate having to plough through videos to get a bit of content.

  10. I must say written posts, like this, are SO much better than the video kind – I really do hate having to plough through videos to get a bit of content.

  11. Geoff: I understand, but while at Davos I was not going to spend time away from the floor to blog. Video is the only way to get on the spot. And, believe me, if I had the whole three hours videoed every minute of it was interesting.

  12. Geoff: I understand, but while at Davos I was not going to spend time away from the floor to blog. Video is the only way to get on the spot. And, believe me, if I had the whole three hours videoed every minute of it was interesting.

  13. Videos are fantastic because it lets you see and hear the people but there is nothing like the written word. People fade away but words get stronger by the day. You bring the best of Davos to us. Fantastic post and looking forward to the video. I love the N95 videos. Keep warm and keep working!

  14. Videos are fantastic because it lets you see and hear the people but there is nothing like the written word. People fade away but words get stronger by the day. You bring the best of Davos to us. Fantastic post and looking forward to the video. I love the N95 videos. Keep warm and keep working!

  15. One of the highlights of my life was being asked the question “Who are you? And what do you do?” with the trademark chuckle. Glad it has gone global. Keep chuckling; keep vesting!

  16. One of the highlights of my life was being asked the question “Who are you? And what do you do?” with the trademark chuckle. Glad it has gone global. Keep chuckling; keep vesting!

  17. I’ve been waiting for this post since I’ve heard of Facebook and Robert Scoble. When you interviewed Zuckerberg’s sister, it came close to satisfying my curiosity, but this is it – this close-up description of probably the most up-and-rising man in business today is what I was waiting for. Good work, and this alone justifies you going to Davos. :-)

  18. I’ve been waiting for this post since I’ve heard of Facebook and Robert Scoble. When you interviewed Zuckerberg’s sister, it came close to satisfying my curiosity, but this is it – this close-up description of probably the most up-and-rising man in business today is what I was waiting for. Good work, and this alone justifies you going to Davos. :-)

  19. This is a really interesting article. Zuckerberg has always been very shy to me in videos, and it always stood out like a sore thumb. The kid has a lot of talent and has a pretty powerful mind. Im sure will succeed. These types of stories always interest me. People always want to know more about someones personal life. Mark is slowly turning into a celebrity himself.

  20. This is a really interesting article. Zuckerberg has always been very shy to me in videos, and it always stood out like a sore thumb. The kid has a lot of talent and has a pretty powerful mind. Im sure will succeed. These types of stories always interest me. People always want to know more about someones personal life. Mark is slowly turning into a celebrity himself.

  21. What was it, Mr S… about 1 a.m. on the London streets that Dave Sifry said it would be awesome at Davos? To just work the program like crazy and accept the lead of some certain others? I’d carry your battery packs any day :)

    BTW, did Howard Stringer dodge your battery question or what!? C’mon!

  22. What was it, Mr S… about 1 a.m. on the London streets that Dave Sifry said it would be awesome at Davos? To just work the program like crazy and accept the lead of some certain others? I’d carry your battery packs any day :)

    BTW, did Howard Stringer dodge your battery question or what!? C’mon!

  23. Great interview. One of the things you alluded to was his unique management style and how facebook is organized internally. Could you write a little more about that?

  24. Great interview. One of the things you alluded to was his unique management style and how facebook is organized internally. Could you write a little more about that?

  25. Hey Robert. Another great post. Thanks for sharing that! Sounds like you’ve been having a very good time at Davos.

    It seems like your posts get better and better over the last weeks. You’ve been posting some really great stuff recently.

    And I agree with Dennis Howlett!

    Cheers,
    Thomas

  26. Hey Robert. Another great post. Thanks for sharing that! Sounds like you’ve been having a very good time at Davos.

    It seems like your posts get better and better over the last weeks. You’ve been posting some really great stuff recently.

    And I agree with Dennis Howlett!

    Cheers,
    Thomas

  27. great stuff Robert… really felt like I was walking along together with you & mark :)

    I’ve had that informal kind of chat once before with him, and I agree he’s a pretty amazing if a bit shy individual. glad to hear he plans to do more communication & blogging in he future too.

    have fun in Davos & hope you can join us to speak @Graphing Social Patterns conf in San Diego March 3-4! should be a Facebook / Google / MySpace social networking platform geekfest :)

    - dave mc

  28. great stuff Robert… really felt like I was walking along together with you & mark :)

    I’ve had that informal kind of chat once before with him, and I agree he’s a pretty amazing if a bit shy individual. glad to hear he plans to do more communication & blogging in he future too.

    have fun in Davos & hope you can join us to speak @Graphing Social Patterns conf in San Diego March 3-4! should be a Facebook / Google / MySpace social networking platform geekfest :)

    - dave mc

  29. Jeez Robert, you can’t read people very well if you couldn’t tell Mark was shy. It’s so obvious any time you see him. I would advise you to spend a little more time with women; they might teach you a thing or two.

  30. Jeez Robert, you can’t read people very well if you couldn’t tell Mark was shy. It’s so obvious any time you see him. I would advise you to spend a little more time with women; they might teach you a thing or two.

  31. The funny part is that you didn’t discuss your “wrongful” termination, nor the other issues your readers discussed, like the inability to get reinstated, nor the inability to commit “facebook suicide” and remove your content when you wish.

    That is why your article seems fawning and shallow to me. You had real issues two weeks ago and instead talked only about other issues.

    Maybe I missed something.

  32. The funny part is that you didn’t discuss your “wrongful” termination, nor the other issues your readers discussed, like the inability to get reinstated, nor the inability to commit “facebook suicide” and remove your content when you wish.

    That is why your article seems fawning and shallow to me. You had real issues two weeks ago and instead talked only about other issues.

    Maybe I missed something.

  33. It will forever be one of the highlights of my life just reading this blog post about Robert walking alone through the streets of Davos with Mark.

  34. It will forever be one of the highlights of my life just reading this blog post about Robert walking alone through the streets of Davos with Mark.

  35. A 24 year old geek was awake and going to breakfast at 7am… or had he not slept yet? :)

    And that’s my biggest concern with Facebook, not privacy, but how they handle _alleged_ TOS violations. I wouldn’t mind my data be “trapped” there so much if I felt like they were reasonable guys about banning accounts, but unfortunately I think they disrespect people by sending no warnings and only sending “This decision is final” – you’re banned, messages.

    Interesting interview.

  36. A 24 year old geek was awake and going to breakfast at 7am… or had he not slept yet? :)

    And that’s my biggest concern with Facebook, not privacy, but how they handle _alleged_ TOS violations. I wouldn’t mind my data be “trapped” there so much if I felt like they were reasonable guys about banning accounts, but unfortunately I think they disrespect people by sending no warnings and only sending “This decision is final” – you’re banned, messages.

    Interesting interview.

  37. Tech Bloggers @ Davos: Veni, Vidi, Blogi!

    Mike Robert, blogging in Davos Originally uploaded by michaelarrington Mike Arrington Robert Scoble conquer Davos, news @ 11. great stuff from Michael Robert at the World Economic Forum in Davos, Switzerland ( i’m soooo jealous):* Scoble on Zuck Faceb…

  38. interesting piece – would have loved to get more on Musharraf’s comments and if maybe zuckerberg and musharraf realized they both had maybe more in common then we can imagine – musharraf, a give me a break, totalitarian leader (president?) of pakistan and zuckerberg un-elected leader of facebook nation of 68 million people – as an independent doc filmmaker i would have liked to hear more non-tech stuff on how zuckerberg sees himself, how he saw facebook then and now and in the future – and what he sees facebook’s potential as leading a social movement, social sculpture in the social/conversation revolution we find ourselves in – how his life and image of himself has changed, what his passions are – how he spends his days, how much he sleeps, etc – food for thought, what will people of the future say about us today? and how will the social media conversation change the future – geo geller

  39. interesting piece – would have loved to get more on Musharraf’s comments and if maybe zuckerberg and musharraf realized they both had maybe more in common then we can imagine – musharraf, a give me a break, totalitarian leader (president?) of pakistan and zuckerberg un-elected leader of facebook nation of 68 million people – as an independent doc filmmaker i would have liked to hear more non-tech stuff on how zuckerberg sees himself, how he saw facebook then and now and in the future – and what he sees facebook’s potential as leading a social movement, social sculpture in the social/conversation revolution we find ourselves in – how his life and image of himself has changed, what his passions are – how he spends his days, how much he sleeps, etc – food for thought, what will people of the future say about us today? and how will the social media conversation change the future – geo geller

  40. hmmmm let’s see…. You have breakfast with the president of Pakistan but instead choose to write a fawning recap of a conversation with a guy on whom you have a man-crush. And you pepper him with softball questions the type of which Larry King would be envious. Good Job! Of course it would have been an international embarrasment if you interviewed Musharraf and started out with “Who are you and what do you do?”

  41. hmmmm let’s see…. You have breakfast with the president of Pakistan but instead choose to write a fawning recap of a conversation with a guy on whom you have a man-crush. And you pepper him with softball questions the type of which Larry King would be envious. Good Job! Of course it would have been an international embarrasment if you interviewed Musharraf and started out with “Who are you and what do you do?”

  42. Hi Robert,

    Thanks for sharing with us your conversation with Mark and shed light on what FB’s CEO is thinking of.

    I watched him on 60 Minutes recently and I really wasn’t very impressed with him, but I guess the shyness now explains it.

    Now I’ll look at him in a different light and cut some slack due to the shyness. Thanks again for sharing!

    BTW, major Scrabulous fan! I recently wrote in my own blog about the Hasbro lawsuit too. If anyone from Hasbro is reading, FWIW, we actually got a REAL Scrabble game this last Christmas from a friend who we play Scrabulouse with all the time. I bet Hasbro saw a increase in their board games sales since the popular Scrabulous on FB.

  43. Hi Robert,

    Thanks for sharing with us your conversation with Mark and shed light on what FB’s CEO is thinking of.

    I watched him on 60 Minutes recently and I really wasn’t very impressed with him, but I guess the shyness now explains it.

    Now I’ll look at him in a different light and cut some slack due to the shyness. Thanks again for sharing!

    BTW, major Scrabulous fan! I recently wrote in my own blog about the Hasbro lawsuit too. If anyone from Hasbro is reading, FWIW, we actually got a REAL Scrabble game this last Christmas from a friend who we play Scrabulouse with all the time. I bet Hasbro saw a increase in their board games sales since the popular Scrabulous on FB.

  44. what? are you talking about the guy who said he would never hire anybody who is older than 24, and who lied to everybody about beacon? they guy who did not even have the decency to apologize for their disrespect of their users privacy? i truly think you are a very smart man and i have learned a lot by listening to you, but in this case i don’t understand you at all…

  45. what? are you talking about the guy who said he would never hire anybody who is older than 24, and who lied to everybody about beacon? they guy who did not even have the decency to apologize for their disrespect of their users privacy? i truly think you are a very smart man and i have learned a lot by listening to you, but in this case i don’t understand you at all…

  46. You’re right, the post is fawning. And it doesn’t address the fundamental problems with the way facebook operates, such as the inability to delete one’s account. Nothing you said points to anything that would have won me over.

  47. You’re right, the post is fawning. And it doesn’t address the fundamental problems with the way facebook operates, such as the inability to delete one’s account. Nothing you said points to anything that would have won me over.

  48. Robert this post offered realy great insights about a key figure in the big game. Very glad to see you covering Davos for those of us who … won’t get invited anytime soon!

  49. Robert this post offered realy great insights about a key figure in the big game. Very glad to see you covering Davos for those of us who … won’t get invited anytime soon!

  50. Robert, it’s a nice post! But I was looking for some new information. We have read most of this info all over in blogosphere before. I was hoping to learn more of a “personal” Mark Zuckerberg.

    I would actually want to know – how many hrs a day he works? How much time he spends on Business Operations Vs Technical Development Vs Family & Friends? What kinds of books he reads? How does he learn his business strategies and tactics? How does he take decisions? How does he inspire his team? How does he spend his weekend – on Facebook stuff only or on personal stuff? Etc.

    These are the questions which are never answered by blogospehre about the leaders. The company details are all out there.

    It would be great if you could mention some inputs on Mark’s personality as a leader if you learned about it in your interview with him.

  51. Robert, it’s a nice post! But I was looking for some new information. We have read most of this info all over in blogosphere before. I was hoping to learn more of a “personal” Mark Zuckerberg.

    I would actually want to know – how many hrs a day he works? How much time he spends on Business Operations Vs Technical Development Vs Family & Friends? What kinds of books he reads? How does he learn his business strategies and tactics? How does he take decisions? How does he inspire his team? How does he spend his weekend – on Facebook stuff only or on personal stuff? Etc.

    These are the questions which are never answered by blogospehre about the leaders. The company details are all out there.

    It would be great if you could mention some inputs on Mark’s personality as a leader if you learned about it in your interview with him.

  52. this is a FB PR coup and validates Arrington’s theory that Scoble has sold out. After Beacon, 60 minutes and a host of other PR blunders, what better way to get back into the tech community’s good graces than to co-opt the one blogger that has been most critical of zuckerberg and FB? It seems like brandee barker did a god job of prepping him for this puff piece…every time he was asked a question, he responds with the answer he should povide. not once did he respond with ‘was that a question?’ i guess you’d have to expect these sellout tactics from scoble now that he has ben elevated to a new level through davos and fast company. smacks of sell out to me, though.

  53. this is a FB PR coup and validates Arrington’s theory that Scoble has sold out. After Beacon, 60 minutes and a host of other PR blunders, what better way to get back into the tech community’s good graces than to co-opt the one blogger that has been most critical of zuckerberg and FB? It seems like brandee barker did a god job of prepping him for this puff piece…every time he was asked a question, he responds with the answer he should povide. not once did he respond with ‘was that a question?’ i guess you’d have to expect these sellout tactics from scoble now that he has ben elevated to a new level through davos and fast company. smacks of sell out to me, though.

  54. If FB continues its run, Zuckerberg will quickly mature in his dealings with press, shyness, etc. Gates and Jobs, for example, were still obscure figures in their early-mid 20′s. Anyone who knew Gates or some him in those days would say that Zuckerberg is no less awkward. It’s amazing what some years (and lots of media/speaking training) did for Gates, Jobs et al. He just needs to be self-critical enough to recognize his weaknesses as they are easily remedied.

  55. If FB continues its run, Zuckerberg will quickly mature in his dealings with press, shyness, etc. Gates and Jobs, for example, were still obscure figures in their early-mid 20′s. Anyone who knew Gates or some him in those days would say that Zuckerberg is no less awkward. It’s amazing what some years (and lots of media/speaking training) did for Gates, Jobs et al. He just needs to be self-critical enough to recognize his weaknesses as they are easily remedied.

  56. Robert: Sometimes when you come out as lodmouthed as a taxi dispatcher as Las Vegas Airport I wonder why I keep browsing your blog. Now I know, again. Never mind that Zuckerberg made some extraordinarily good business decisions as well as some that were heavily criticized — he is just an introvert kid who thinks a lot about social tools, and happens to bring interesting people to sit at the feet of other interesting people. This is an exquisite prose poem, really.

  57. Robert: Sometimes when you come out as lodmouthed as a taxi dispatcher as Las Vegas Airport I wonder why I keep browsing your blog. Now I know, again. Never mind that Zuckerberg made some extraordinarily good business decisions as well as some that were heavily criticized — he is just an introvert kid who thinks a lot about social tools, and happens to bring interesting people to sit at the feet of other interesting people. This is an exquisite prose poem, really.

  58. I have noticed a different attitude in facebook in the last month… we all warned them that something better was coming. Zuckerturd has been humbled. The sad thing is I was his zealous biggest fan… funny to see the tyrants of the near past become the next generation of philantrophy. …as for the rest of us… watch out Scoble your ankles are next. del.icio.us!

  59. I have noticed a different attitude in facebook in the last month… we all warned them that something better was coming. Zuckerturd has been humbled. The sad thing is I was his zealous biggest fan… funny to see the tyrants of the near past become the next generation of philantrophy. …as for the rest of us… watch out Scoble your ankles are next. del.icio.us!

  60. It should work for watchers to do live video tagging (or almost live) through qik. Ideally the tags would have links to times on the video to allow non-contemporaneous viewers to find what they want to find.

  61. It should work for watchers to do live video tagging (or almost live) through qik. Ideally the tags would have links to times on the video to allow non-contemporaneous viewers to find what they want to find.

  62. I went back and re-read #3. With all due respect, that IS talking about the activity that got you the boot. It IS NOT discussing the unilateral approach taken to terminations that we were talking about, NOR the inability to delete a username and the content that went with it.

    You had a chance to talk about how they treat people — to me that is the issue. Maybe you did and you are saving it …

    I’m not saying what they plan to roll out is insignificant, but how they treat people is important too.

    If you didn’t happen to be a a-lister or whatever you are I suspect you would still be face(book)less. They didn’t even bother to respond to little old me when I wrote to them.

  63. I went back and re-read #3. With all due respect, that IS talking about the activity that got you the boot. It IS NOT discussing the unilateral approach taken to terminations that we were talking about, NOR the inability to delete a username and the content that went with it.

    You had a chance to talk about how they treat people — to me that is the issue. Maybe you did and you are saving it …

    I’m not saying what they plan to roll out is insignificant, but how they treat people is important too.

    If you didn’t happen to be a a-lister or whatever you are I suspect you would still be face(book)less. They didn’t even bother to respond to little old me when I wrote to them.

  64. Hmmmmm…Great Job. Get invited to sit with the President of Pakistan at breakfast, yet you classify a stroll with a person on whom you have a major man-crush at which you fire softball questions that Larry King would be jealous of, t as forever being one of the highlights of your life. Hmmmm… President of Pakistan…or Mark Zuckerburg…someone very few have heard of (even though he may have 68MM people “signed up” for his service. Heck, a lot of porn sites have that many users, so I’m not sure your point). Great perspective there, Scoble! But, I guess we should be thankful we avoided national embarrassment by you starting an interview with President Musharraf with: “Who are you and what do you do?”

  65. Hmmmmm…Great Job. Get invited to sit with the President of Pakistan at breakfast, yet you classify a stroll with a person on whom you have a major man-crush at which you fire softball questions that Larry King would be jealous of, t as forever being one of the highlights of your life. Hmmmm… President of Pakistan…or Mark Zuckerburg…someone very few have heard of (even though he may have 68MM people “signed up” for his service. Heck, a lot of porn sites have that many users, so I’m not sure your point). Great perspective there, Scoble! But, I guess we should be thankful we avoided national embarrassment by you starting an interview with President Musharraf with: “Who are you and what do you do?”

  66. Scoble – I think one can see that he is the real deal but I also think that at 23 he is getting a lot of sound input from very sophisticated VCs and business leaders. He reminds me of Bill Gates when he was young but with more customer facing capabilities.

  67. Scoble – I think one can see that he is the real deal but I also think that at 23 he is getting a lot of sound input from very sophisticated VCs and business leaders. He reminds me of Bill Gates when he was young but with more customer facing capabilities.

  68. I promise this, I promise that, maybe, saying whatever you want to hear. Sitting down to chat, is all it takes to “win you over”? It all comes down to just a buncha blog crybabies wanting to be fed eternal ego-worms, ‘loookie at me’s’.

    And if he’s THAT shy, maybe CEO is not the right title for him, proven obvious already, but geeks wax on.

    Tuck your ego, inside your shirt, playing video-greet-the-celebrities, ain’t gonna save the world. Davos is less about ‘economics’, and more about NGOs wanting handouts to solve “problems”. Cue up some celebrity bloggers covering other “celebrities”, and instant fluff press.

  69. I promise this, I promise that, maybe, saying whatever you want to hear. Sitting down to chat, is all it takes to “win you over”? It all comes down to just a buncha blog crybabies wanting to be fed eternal ego-worms, ‘loookie at me’s’.

    And if he’s THAT shy, maybe CEO is not the right title for him, proven obvious already, but geeks wax on.

    Tuck your ego, inside your shirt, playing video-greet-the-celebrities, ain’t gonna save the world. Davos is less about ‘economics’, and more about NGOs wanting handouts to solve “problems”. Cue up some celebrity bloggers covering other “celebrities”, and instant fluff press.

  70. Would have been really great to know how he thought FB apps was going; if he felt he’d achieved what he set out to since the launch last year?

    Also would have been good to know what he thought of International delete your MySpace account day – Wednesday, January 30th 2008.

  71. Would have been really great to know how he thought FB apps was going; if he felt he’d achieved what he set out to since the launch last year?

    Also would have been good to know what he thought of International delete your MySpace account day – Wednesday, January 30th 2008.

  72. Dear Robert,

    Will poor plebs like me always just be looking at the un-reachable, looking-in, never a chance to go to a place like davos?

    Is Davos a platinum version of sundance!, a very rich mans party?

    As for Facebook, I think a lot of people are getting ahead of themselves, we’ve already seen one version of history with myspace and ebay -the network-effect eventually stalls, the media keep going on about facebook because its occupied by the media-demographic, but ultimately there are so many competitors out there that are learning from all the mess-ups, and social networks often based on real local-networks could end up being a market of many fractures.

    If they join data-portability and have an open infrastructure for things such as widgets, as with bebo, then what unique properties can it offer -the winner in all of this may well be Ning-like aggregators/commoditisers.

    The worst aspect of all modern social networks though, won’t stop being the fact they are re-creators of the old closed bulletin-board systems of delphi, cix and aol.com -how is there any difference except maybe better granular relational intelligence, but it was aol that had buddy-lists and chat, remember the old cross-roads/battles of aol and ms changing over onto the wide open internet?

    Thanks for the posts and vicarious excitement, but it does become weary to those who can only ever dream.

    Yours kindly,

    Shakir Razak

  73. Dear Robert,

    Will poor plebs like me always just be looking at the un-reachable, looking-in, never a chance to go to a place like davos?

    Is Davos a platinum version of sundance!, a very rich mans party?

    As for Facebook, I think a lot of people are getting ahead of themselves, we’ve already seen one version of history with myspace and ebay -the network-effect eventually stalls, the media keep going on about facebook because its occupied by the media-demographic, but ultimately there are so many competitors out there that are learning from all the mess-ups, and social networks often based on real local-networks could end up being a market of many fractures.

    If they join data-portability and have an open infrastructure for things such as widgets, as with bebo, then what unique properties can it offer -the winner in all of this may well be Ning-like aggregators/commoditisers.

    The worst aspect of all modern social networks though, won’t stop being the fact they are re-creators of the old closed bulletin-board systems of delphi, cix and aol.com -how is there any difference except maybe better granular relational intelligence, but it was aol that had buddy-lists and chat, remember the old cross-roads/battles of aol and ms changing over onto the wide open internet?

    Thanks for the posts and vicarious excitement, but it does become weary to those who can only ever dream.

    Yours kindly,

    Shakir Razak

  74. This raises Zuckerberg in my mind a little, though I’d still like to see him in person or at least on video because I’ve always had a negative idea of him as a person…sort of like the little kid who got lucky or whatever.

  75. This raises Zuckerberg in my mind a little, though I’d still like to see him in person or at least on video because I’ve always had a negative idea of him as a person…sort of like the little kid who got lucky or whatever.

  76. Thoughts On “What If The Internet Went Down”

    What happened this week: NetworkWorld asks What if the Internet went down…and didn’t come back up? (seen through Techdirt) and Robert Scoble spends some day with Web 2.0 celebs.

  77. Not fawning at all, good to hear of your open, honest interaction with Mark Zuckerberg AND the invite to breakfast with Pakistan’s PM Musharraf. I’m with Geoff, no. 8, above, prefer to cut to the chase and not view countless videos. But with video and World Economic Forum’s initiative this year to “open up the dialogue” with all of the weblinks, people like Shakir, no. 46, do have additional insight into what was once an even more elite “happening.”

    There was a time when the World Economic Forum was a closed society, with participants quietly asked to keep the general tenor “off the record.” All that has changed. Hope that the participants’ and attendees’ words, including yours and mine, lead to action and “making the world a better place.” Really.

  78. Not fawning at all, good to hear of your open, honest interaction with Mark Zuckerberg AND the invite to breakfast with Pakistan’s PM Musharraf. I’m with Geoff, no. 8, above, prefer to cut to the chase and not view countless videos. But with video and World Economic Forum’s initiative this year to “open up the dialogue” with all of the weblinks, people like Shakir, no. 46, do have additional insight into what was once an even more elite “happening.”

    There was a time when the World Economic Forum was a closed society, with participants quietly asked to keep the general tenor “off the record.” All that has changed. Hope that the participants’ and attendees’ words, including yours and mine, lead to action and “making the world a better place.” Really.

  79. come on, this is a blatant schmooze job, from someone who clearly needs Zuckerburg’s friendship at some level going forward.

    What a puff piece. Tryiong to regain favor from the king’s court?

    Most of this stuff is geared towards people vested in FB and not a real newsworthy article IMO.

    I think of FB as a Fad with some worthwhile value, but most yet to be realized, and as it is becoming clear that value needs to be realized, the hot seat for Mark is just getting warm.

  80. come on, this is a blatant schmooze job, from someone who clearly needs Zuckerburg’s friendship at some level going forward.

    What a puff piece. Tryiong to regain favor from the king’s court?

    Most of this stuff is geared towards people vested in FB and not a real newsworthy article IMO.

    I think of FB as a Fad with some worthwhile value, but most yet to be realized, and as it is becoming clear that value needs to be realized, the hot seat for Mark is just getting warm.

  81. Robert…excellent and insightful post. now that you work for ‘the man,’ i hope your blog doesnt lose any of the personal insights you honestly convey.

    As for ‘the kid,’ he is really something. Paper billionaire yet lives/dresses like a poor college student. Hopefully this post will elminate perceptions of him as arrogant. his onstage/public persona is simply overcompensating for his insecurity and shyness in the front of strangers.

  82. Robert…excellent and insightful post. now that you work for ‘the man,’ i hope your blog doesnt lose any of the personal insights you honestly convey.

    As for ‘the kid,’ he is really something. Paper billionaire yet lives/dresses like a poor college student. Hopefully this post will elminate perceptions of him as arrogant. his onstage/public persona is simply overcompensating for his insecurity and shyness in the front of strangers.

  83. Robert and Geoff – Look we are in an era where information counts more than format, so I’d make the following points

    1) This post is wonderful, agreed Geoff, but it is through Robert’s filter. Nonetheless, it is worth its weight in gold to read about Robert’s experiences

    2) While I know Robert is about video, the conversation with you and Zuckerberg is primarily about the information and to hear it from Zuckerberg. The setting, while I’m sure would add to the story, it is still secondary. Therefore, my point is this, if Zuckerberg is uncomfortable with Zuckerberg just mic him and get the pure comment in audio, the interaction between the two of you is classic, brilliant radio (net radio too, audio podcast,it just sounds better to say radio), not video.

  84. Robert and Geoff – Look we are in an era where information counts more than format, so I’d make the following points

    1) This post is wonderful, agreed Geoff, but it is through Robert’s filter. Nonetheless, it is worth its weight in gold to read about Robert’s experiences

    2) While I know Robert is about video, the conversation with you and Zuckerberg is primarily about the information and to hear it from Zuckerberg. The setting, while I’m sure would add to the story, it is still secondary. Therefore, my point is this, if Zuckerberg is uncomfortable with Zuckerberg just mic him and get the pure comment in audio, the interaction between the two of you is classic, brilliant radio (net radio too, audio podcast,it just sounds better to say radio), not video.

  85. Someone up thread commented that videos let you “see and hear” — if you can hear. The spread of video is a big blow to accessibility, unless people start regularly captioning their videos. Right now, they don’t. Transcripts would be helpful, but a quick bulleted list like this is infinitely more accessible to the large community of Deaf (including the hard of hearing) that are wired and networking over the Internet.

    Thanks for for the write up on this.

  86. Someone up thread commented that videos let you “see and hear” — if you can hear. The spread of video is a big blow to accessibility, unless people start regularly captioning their videos. Right now, they don’t. Transcripts would be helpful, but a quick bulleted list like this is infinitely more accessible to the large community of Deaf (including the hard of hearing) that are wired and networking over the Internet.

    Thanks for for the write up on this.

  87. It’s good to hear Zuckerberg opening up. Though I still think Facebook is just getting too cluttered. The more members it has, the worse it gets…

  88. It’s good to hear Zuckerberg opening up. Though I still think Facebook is just getting too cluttered. The more members it has, the worse it gets…

  89. Sorry not buying it. The reason he is shy is that he stole the idea from someone else and that as soon as the VC’s came calling and real business and tech people got involved he was just stuck up there as a figurehead.

    If I hear again about how visonary he is and how he is going to be the next Jobs I am going to puke.

    Facebook is evolving into an insidous and invasive platform that is real story.

  90. Sorry not buying it. The reason he is shy is that he stole the idea from someone else and that as soon as the VC’s came calling and real business and tech people got involved he was just stuck up there as a figurehead.

    If I hear again about how visonary he is and how he is going to be the next Jobs I am going to puke.

    Facebook is evolving into an insidous and invasive platform that is real story.

  91. Thanks, that’s a helpful and informative interview, Robert.

    Obviously I’ve never met Zuckerberg, but in my experience, people who are shy are often the opposite of what you think, meek and retiring. In fact, they are very controlling and imperious, and they get their way by their passive/aggressive shyness. So Zuckerberg got his way here, and didn’t submit to a normal video interview that anybody else in the industry would have done.

    A particularly annoying thing about the FB applications is that many of them force you to uncheck all your friends to avoid having them spammed by the application — instead of opting in your friends. Some of them won’t even activate unless all friends are checked off and spammed. And that’s why I’ve stopped using them, it’s no fun sitting there unchecking hundreds of people. They need to stop that.

    As you may know, Second Life isn’t scaling any millions, It has 60,000 concurrent and about 1.3 million in last 60 days.

  92. Thanks, that’s a helpful and informative interview, Robert.

    Obviously I’ve never met Zuckerberg, but in my experience, people who are shy are often the opposite of what you think, meek and retiring. In fact, they are very controlling and imperious, and they get their way by their passive/aggressive shyness. So Zuckerberg got his way here, and didn’t submit to a normal video interview that anybody else in the industry would have done.

    A particularly annoying thing about the FB applications is that many of them force you to uncheck all your friends to avoid having them spammed by the application — instead of opting in your friends. Some of them won’t even activate unless all friends are checked off and spammed. And that’s why I’ve stopped using them, it’s no fun sitting there unchecking hundreds of people. They need to stop that.

    As you may know, Second Life isn’t scaling any millions, It has 60,000 concurrent and about 1.3 million in last 60 days.

  93. What If….

    Just what if, Mr. Zuckerberg really did get employed to write code and ran away with the idea, what if……..

    I know that might make be be quiet :p <br

    What if…..?

    Another thing, after watching the last bit of coverage from CNN, a bit of uncomfortable non-pc-ness:

    How Black or dark-skinned, or Muslims, Africans and South Americans Were there?

    Maybe Davos/WEF is just a real-world version of the insular naval-gazing Blogosphere?

    Kind regards,

    Shakir Razak

  94. What If….

    Just what if, Mr. Zuckerberg really did get employed to write code and ran away with the idea, what if……..

    I know that might make be be quiet :p <br

    What if…..?

    Another thing, after watching the last bit of coverage from CNN, a bit of uncomfortable non-pc-ness:

    How Black or dark-skinned, or Muslims, Africans and South Americans Were there?

    Maybe Davos/WEF is just a real-world version of the insular naval-gazing Blogosphere?

    Kind regards,

    Shakir Razak

  95. Mark is typical of young execs. He hasn’t had the facetime with industry luminaries, public speaking, and, let’s face it, the raw experience. Stuff like Davos helps tremendously.

    I think that Facebook is not the last we will see of Mark. Guys like him, whether you like them or not, are always looking for new ways to do things.

    Some guys just never really get confortable with cameras and the limelight. Plenty of good people out there like this. I actually have alot of respect for the ones that lay low and just concentrate.

  96. Mark is typical of young execs. He hasn’t had the facetime with industry luminaries, public speaking, and, let’s face it, the raw experience. Stuff like Davos helps tremendously.

    I think that Facebook is not the last we will see of Mark. Guys like him, whether you like them or not, are always looking for new ways to do things.

    Some guys just never really get confortable with cameras and the limelight. Plenty of good people out there like this. I actually have alot of respect for the ones that lay low and just concentrate.

  97. Robert — great post. BTW Regarding #4 [messaging] — another thing that sucks now is that when you are in a “thread” [of people], you can’t get yourself out of the thread. You can delete the thread, but if someone replies to it, you still get that. Pretty aggravating when you just don’t want to be in a thread any longer.

  98. Robert — great post. BTW Regarding #4 [messaging] — another thing that sucks now is that when you are in a “thread” [of people], you can’t get yourself out of the thread. You can delete the thread, but if someone replies to it, you still get that. Pretty aggravating when you just don’t want to be in a thread any longer.

  99. @94…

    Haven’t you seen the photos… lots of Israelis, Arabs (even a queen), etc. there at Davos.

    Let’s not play the race card, dude…

    The Internet is open to all. So is the ability to launch new ideas. Look at India, Korea, Brazil. All of these places have luanched great stuff. The beauty of the Internet is that it is race independent. Anyone with a high-speed connection and a good idea can help change things for the better.

    I personally met some guys in South America who are doing some great things for the people there. Getting this young generation online and educated.

    Just because people of color are not the highlight of the show doesn’t mean they are not involved in meaningful, key ways. If an Arab queen is not enough of a person of color, let alone being a woman, then you have issues. She’s smart, beautiful, and cares about the direction of her country and people.

    Let’s not play the race card… it only serves to make matters worse.

  100. @94…

    Haven’t you seen the photos… lots of Israelis, Arabs (even a queen), etc. there at Davos.

    Let’s not play the race card, dude…

    The Internet is open to all. So is the ability to launch new ideas. Look at India, Korea, Brazil. All of these places have luanched great stuff. The beauty of the Internet is that it is race independent. Anyone with a high-speed connection and a good idea can help change things for the better.

    I personally met some guys in South America who are doing some great things for the people there. Getting this young generation online and educated.

    Just because people of color are not the highlight of the show doesn’t mean they are not involved in meaningful, key ways. If an Arab queen is not enough of a person of color, let alone being a woman, then you have issues. She’s smart, beautiful, and cares about the direction of her country and people.

    Let’s not play the race card… it only serves to make matters worse.

  101. Far from fawning Robert, great post. Thanks for all the information, sounds like you had a great experience too. If we can trust anyone to give an honest opinion on FB right now that would be you. Pleased to hear most of what they have planned. Hey, we’ve all got failings…

  102. Far from fawning Robert, great post. Thanks for all the information, sounds like you had a great experience too. If we can trust anyone to give an honest opinion on FB right now that would be you. Pleased to hear most of what they have planned. Hey, we’ve all got failings…

  103. Thanks Robert, great post. I’m sure the fact that you seem to be a nice guy and the real deal yourself helped make Mark feel comfortable in talking to you.

    @94 – What if you tried contributing something positive? Maybe it would come back around to you.

  104. Thanks Robert, great post. I’m sure the fact that you seem to be a nice guy and the real deal yourself helped make Mark feel comfortable in talking to you.

    @94 – What if you tried contributing something positive? Maybe it would come back around to you.

  105. @97,

    It rarely hurts to ask questions, and pedents have a thing for looking beyond the superficial :p

    I did start googling, but then realised that if you want to know more about the world, you will. I was talking about the WEF, not the internet.

    Kind regards,

    Shakir Razak

  106. @97,

    It rarely hurts to ask questions, and pedents have a thing for looking beyond the superficial :p

    I did start googling, but then realised that if you want to know more about the world, you will. I was talking about the WEF, not the internet.

    Kind regards,

    Shakir Razak

  107. Insane. You must have felt a bit of a chill running through your spine seeing and meeting so many of the biggest icons in todays society. I’m glad to see Z admit his mistakes. Trust me. No one gets it right first time. He must remain in charge for as long as it takes. Excellent Post!

  108. Insane. You must have felt a bit of a chill running through your spine seeing and meeting so many of the biggest icons in todays society. I’m glad to see Z admit his mistakes. Trust me. No one gets it right first time. He must remain in charge for as long as it takes. Excellent Post!

  109. Point 9 is particularly great Robert. We know that you’ve mentioned issues surrounding their treatment of disabled accounts to the man on top and I hope to see them do something. As is, I have a Better Business Bureau complaint against them regarding my issue which was an irreversible disabling without warning for unclear reason. They already missed their first deadline in responding to the complaint. They have about three hours left before missing their next deadline in addressing the complaint. I hope to see something positive from it. My friends are special to me and Facebook dramatically mistreats them in how they disable accounts. As is, I now intentionally violate their Terms of Use in order to have an account. That simply isn’t right. They shouldn’t be forcing people into violating their Terms of Use by being overzealous in their enforcement of it. That just makes their problem bigger.

  110. Point 9 is particularly great Robert. We know that you’ve mentioned issues surrounding their treatment of disabled accounts to the man on top and I hope to see them do something. As is, I have a Better Business Bureau complaint against them regarding my issue which was an irreversible disabling without warning for unclear reason. They already missed their first deadline in responding to the complaint. They have about three hours left before missing their next deadline in addressing the complaint. I hope to see something positive from it. My friends are special to me and Facebook dramatically mistreats them in how they disable accounts. As is, I now intentionally violate their Terms of Use in order to have an account. That simply isn’t right. They shouldn’t be forcing people into violating their Terms of Use by being overzealous in their enforcement of it. That just makes their problem bigger.

  111. I read this post with some enthusiasm only to be disappointed (but unsurprised) by the continued emphasis on the needs of developers (versus users). That’s very nice that Zuck is so adorable – I only wish he could translate that affability into better treatment of his “community” …

  112. I read this post with some enthusiasm only to be disappointed (but unsurprised) by the continued emphasis on the needs of developers (versus users). That’s very nice that Zuck is so adorable – I only wish he could translate that affability into better treatment of his “community” …

  113. I had to laugh when I read this blog. Do you realize how many unsatisfied users of facebook there really are? Thanks to their paranoid, big brotherish, some would even say Gestapo practices of locking users out of their own accounts for no good reason and sending them form responses… many people have realized that Myspace is a much much better option. At least there you realize the true freedom of the internet. And Mark Zuckerberg a genius? Hardly. Maybe you are too easily impressed by a man who merely steals the architecture of others. If he was as intelligent and savvy as you claim him to be, he wouldnt have messed up facebook as badly as he did. Did you know how many complaints people have lodged with the Better Business Bureau regarding Facebook and did you know there are lawsuits in progress regarding their cavalier treatment of their membership? Stop looking through your rose-colored glasses and see this man for what he is. And by the way, you completely side-stepped the issue of him stealing architecture from others and using it on his own site– but thats ok, as one of his close friends, I know its your responsibility to present his good side. Im here to show everyone the other side and show a more balanced view of the man. And on the following blog page, you’ll see many many other unsatisfied users as well:

    http://getsatisfaction.com/facebook/topics/13_reasons_your_facebook_account_will_be_disabled

    I have been and will continue to get the word out about the truth behind Facebook and how it seeks to curtail users freedom (which, after all, is what the internet is all about), to find out personal information about its users (its not a crime to anonymous, but it IS a crime to obtain information that wasnt willingly offered by the user in the first place) and to place restrictions on its membership that are akin to some of the worst practices of an authoritarian, Nazi-like regime.

  114. I had to laugh when I read this blog. Do you realize how many unsatisfied users of facebook there really are? Thanks to their paranoid, big brotherish, some would even say Gestapo practices of locking users out of their own accounts for no good reason and sending them form responses… many people have realized that Myspace is a much much better option. At least there you realize the true freedom of the internet. And Mark Zuckerberg a genius? Hardly. Maybe you are too easily impressed by a man who merely steals the architecture of others. If he was as intelligent and savvy as you claim him to be, he wouldnt have messed up facebook as badly as he did. Did you know how many complaints people have lodged with the Better Business Bureau regarding Facebook and did you know there are lawsuits in progress regarding their cavalier treatment of their membership? Stop looking through your rose-colored glasses and see this man for what he is. And by the way, you completely side-stepped the issue of him stealing architecture from others and using it on his own site– but thats ok, as one of his close friends, I know its your responsibility to present his good side. Im here to show everyone the other side and show a more balanced view of the man. And on the following blog page, you’ll see many many other unsatisfied users as well:

    http://getsatisfaction.com/facebook/topics/13_reasons_your_facebook_account_will_be_disabled

    I have been and will continue to get the word out about the truth behind Facebook and how it seeks to curtail users freedom (which, after all, is what the internet is all about), to find out personal information about its users (its not a crime to anonymous, but it IS a crime to obtain information that wasnt willingly offered by the user in the first place) and to place restrictions on its membership that are akin to some of the worst practices of an authoritarian, Nazi-like regime.

  115. And you can happily forward my comments to him; many people have been calling him and his puppet-like “board of directors” for being banned for no good reason, within about 30 seconds of being “warned”… our next step is to take the man and his so-called creation to court.

  116. And you can happily forward my comments to him; many people have been calling him and his puppet-like “board of directors” for being banned for no good reason, within about 30 seconds of being “warned”… our next step is to take the man and his so-called creation to court.

  117. Facebook diactivated my account saying that I was ‘missusing Facebook’ and that I was ‘violating its terms of use’. I never did such a thing. I am very angry because I had pictures on Facebook that were special to me, and I can no longer get them back now. Also, I had all my friends from my former school on Facebook, and I have no other way of contacting them.

  118. Facebook diactivated my account saying that I was ‘missusing Facebook’ and that I was ‘violating its terms of use’. I never did such a thing. I am very angry because I had pictures on Facebook that were special to me, and I can no longer get them back now. Also, I had all my friends from my former school on Facebook, and I have no other way of contacting them.

  119. Hi Mark,

    i am really sorry to be bothering you. But yesterday afternoon, i suddenly found my facebook account disabled for ‘Persistent Misuse’. I can safely state that i do not spam, do not send unsolicited emails or do nothing that could be damaging. However, i must have violated some principles of facebook. But i am not sure what it is. I have not also received any warning messages. So please could my account be reactivated with a note as to why i got disabled. This would help me to follow your rules more vigorously.

    I am sorry if my usage of facebook has caused any inconvenience. I have over 1600 friends and i do stay in touch with quite a few on a daily basis. So please reactivate my account so that my life can restart. I feel totally disconnected… :(

    Thank you very much.

    In anticipation

    Warm regards,

    Nishith Takia
    nish.takia@gmail.com

  120. Hi Mark,

    i am really sorry to be bothering you. But yesterday afternoon, i suddenly found my facebook account disabled for ‘Persistent Misuse’. I can safely state that i do not spam, do not send unsolicited emails or do nothing that could be damaging. However, i must have violated some principles of facebook. But i am not sure what it is. I have not also received any warning messages. So please could my account be reactivated with a note as to why i got disabled. This would help me to follow your rules more vigorously.

    I am sorry if my usage of facebook has caused any inconvenience. I have over 1600 friends and i do stay in touch with quite a few on a daily basis. So please reactivate my account so that my life can restart. I feel totally disconnected… :(

    Thank you very much.

    In anticipation

    Warm regards,

    Nishith Takia
    nish.takia@gmail.com

  121. It’s really weird that since there are limits of usage (amount of searches etc), why cannot the limits be clearly told in the terms of use. And why is there only a warning to “slow down” and not a simple warning about the risk of getting Your account disabled. Using the app for what it clearly is made for (getting connected with people) is “persistent misuse”???? And no or very slow reply after very quick disabling???? WTF??? People actually may have over 100 other people they know.
    Ridiculous.

  122. It’s really weird that since there are limits of usage (amount of searches etc), why cannot the limits be clearly told in the terms of use. And why is there only a warning to “slow down” and not a simple warning about the risk of getting Your account disabled. Using the app for what it clearly is made for (getting connected with people) is “persistent misuse”???? And no or very slow reply after very quick disabling???? WTF??? People actually may have over 100 other people they know.
    Ridiculous.

  123. Dear Facebook,

    My two-plus year old Facebook account was disabled last week suddenly and I did not understand why until I received an email saying that I had exceeded the number of permitted messages in a short amount of time. I was messaging American Bar association law student leaders who like me were just appointed to positions by the ABA. The students I messaged joined a new group I started. They are all willing to state that I was not maliciously messaging them or harassing them in any way. I have never before “spammed” anyone, and I did not know I was doing what Facebok considers to be over-messagiig until it was too late. However, no one I sent a message to would say I was harassing them, and they are willing to support me.

    I have never before been accused of this in all the time I have been a Facebook user. I have always carefully followed Facebook’s rules. I would never, ever maliciously message or “spam” anyone. Facebook’s automated system misinterpreted me, and I am being punished for it. However, I still now know your rules, and it will not happen again. I am so upset over this, because I feel like I am powerless to prove that I was misinterpreted.

  124. Dear Facebook,

    My two-plus year old Facebook account was disabled last week suddenly and I did not understand why until I received an email saying that I had exceeded the number of permitted messages in a short amount of time. I was messaging American Bar association law student leaders who like me were just appointed to positions by the ABA. The students I messaged joined a new group I started. They are all willing to state that I was not maliciously messaging them or harassing them in any way. I have never before “spammed” anyone, and I did not know I was doing what Facebok considers to be over-messagiig until it was too late. However, no one I sent a message to would say I was harassing them, and they are willing to support me.

    I have never before been accused of this in all the time I have been a Facebook user. I have always carefully followed Facebook’s rules. I would never, ever maliciously message or “spam” anyone. Facebook’s automated system misinterpreted me, and I am being punished for it. However, I still now know your rules, and it will not happen again. I am so upset over this, because I feel like I am powerless to prove that I was misinterpreted.

  125. I really appreciate your help here. I am a good Facebook user and a good, rule abiding person, and I would never purposely break your rules. Ever. I made a first time and only time mistake like this after being a happy user for over two years. I am not a repeated “troublemaker,” as my account surely shows. Please give me a second chance to prove that this was a misunderstanding and that I was not purposely breaking your rules. I will not make the same mistake twice…but I also believe in getting a chance to right a wrong. I have had a heartbreaking week, and I did not and would not ever do what I was accused of here.

    Thank you, Christopher Greco

    crgreco@gmail.com

  126. I really appreciate your help here. I am a good Facebook user and a good, rule abiding person, and I would never purposely break your rules. Ever. I made a first time and only time mistake like this after being a happy user for over two years. I am not a repeated “troublemaker,” as my account surely shows. Please give me a second chance to prove that this was a misunderstanding and that I was not purposely breaking your rules. I will not make the same mistake twice…but I also believe in getting a chance to right a wrong. I have had a heartbreaking week, and I did not and would not ever do what I was accused of here.

    Thank you, Christopher Greco

    crgreco@gmail.com

  127. Oh stop pandering to them. Facebook is run like a Gestapo-type organization and deserves to be treated this way. There is no room in America for a “company” like facebook, with unfair terms of usage, who abuses the rights of consumers, to not be held accountable for their actions. Here are two more recent incidents:

    http://getsatisfaction.com/facebook/topics/13_reasons_your_facebook_account_will_be_disabled#reply_505834

    http://getsatisfaction.com/facebook/topics/13_reasons_your_facebook_account_will_be_disabled#reply_505870

    Zuckerberg, you’d better get off your fake shyness because I’m getting tired of your lame act. I’m collecting case files for a class action and suit and I will see you and your sham of a company in court.

  128. Oh stop pandering to them. Facebook is run like a Gestapo-type organization and deserves to be treated this way. There is no room in America for a “company” like facebook, with unfair terms of usage, who abuses the rights of consumers, to not be held accountable for their actions. Here are two more recent incidents:

    http://getsatisfaction.com/facebook/topics/13_reasons_your_facebook_account_will_be_disabled#reply_505834

    http://getsatisfaction.com/facebook/topics/13_reasons_your_facebook_account_will_be_disabled#reply_505870

    Zuckerberg, you’d better get off your fake shyness because I’m getting tired of your lame act. I’m collecting case files for a class action and suit and I will see you and your sham of a company in court.

  129. We need to put a crimp in facebook’s earnings… because they earn off of us and, in return, do not provide services, only nazi-like restrictions and unspecified terms of service. I think a class action lawsuit with thousands of people suing for $10,000 each sounds about right.

  130. We need to put a crimp in facebook’s earnings… because they earn off of us and, in return, do not provide services, only nazi-like restrictions and unspecified terms of service. I think a class action lawsuit with thousands of people suing for $10,000 each sounds about right.

  131. Meeting the president of Pakistan huh?
    I’m impressed a supposed internet God (freedom) meeting with the leader of a country with a history of some of the most flagrant human rights violations and one of the most repressive regimes in the world.

    Zuck you suck man truly…
    Are you that impressed with yourself that you are oblivious to what you are doing or even who you sanction by meeting with them.

    Was this a productive meeting?
    I mean the Prez of Pakistan is in trouble in his own country and I am sure he just popped in to get a few pointers from Zuck on how to further repress his countrymen in Pakistan.
    After all Zuck is a real pro at repressing rights and setting up ambigous draconian rules.

    Way to go Zuck like i said you suck.

  132. Meeting the president of Pakistan huh?
    I’m impressed a supposed internet God (freedom) meeting with the leader of a country with a history of some of the most flagrant human rights violations and one of the most repressive regimes in the world.

    Zuck you suck man truly…
    Are you that impressed with yourself that you are oblivious to what you are doing or even who you sanction by meeting with them.

    Was this a productive meeting?
    I mean the Prez of Pakistan is in trouble in his own country and I am sure he just popped in to get a few pointers from Zuck on how to further repress his countrymen in Pakistan.
    After all Zuck is a real pro at repressing rights and setting up ambigous draconian rules.

    Way to go Zuck like i said you suck.

  133. As for you Scobelizer……

    Is your support Payola?
    It sure stinks like it.
    I can’t believe somone who’s opinion i respected could do such an about face.

    Oh well c’est la vie………….

  134. As for you Scobelizer……

    Is your support Payola?
    It sure stinks like it.
    I can’t believe somone who’s opinion i respected could do such an about face.

    Oh well c’est la vie………….

  135. Grounds for class action lawsuit against facebook:

    Shroyer v New Cingular Wireless Services Inc
    held that a class action waiver and mandatory arbitration clause in a mobile phone contract was unenforceable because it was unconscionable under California law.

    WE’RE GOOD TO GO !

  136. Grounds for class action lawsuit against facebook:

    Shroyer v New Cingular Wireless Services Inc
    held that a class action waiver and mandatory arbitration clause in a mobile phone contract was unenforceable because it was unconscionable under California law.

    WE’RE GOOD TO GO !

  137. I see people talking about the limits of Use on Facebook and no clear definition of them.

    there is a simple solution to the problem it is called programming. Code the delays right in to the program so that they cant be misused.

    But when you steal someone elses code and scab it together for your own use one tends to overlook these things.

    One thing i find really disturbing is that if you want to read any of the comments Zuck makes you have to do so on his facebook blog.

    This means you have to agree to the terms of his site and become a member. in order to even read the terms of service you are bound by a clickover contract that states in essence. Just being on the site you have agreed to the terms. So in order to read the terms you first have to be bound by the terms.

    This done by a man that preaches free flow of information on the internet.
    Wish i could read those articles without having to agree to some 6000 word contract first.

  138. I see people talking about the limits of Use on Facebook and no clear definition of them.

    there is a simple solution to the problem it is called programming. Code the delays right in to the program so that they cant be misused.

    But when you steal someone elses code and scab it together for your own use one tends to overlook these things.

    One thing i find really disturbing is that if you want to read any of the comments Zuck makes you have to do so on his facebook blog.

    This means you have to agree to the terms of his site and become a member. in order to even read the terms of service you are bound by a clickover contract that states in essence. Just being on the site you have agreed to the terms. So in order to read the terms you first have to be bound by the terms.

    This done by a man that preaches free flow of information on the internet.
    Wish i could read those articles without having to agree to some 6000 word contract first.

  139. Facebook disables my account

    I didn’t send spam, I just wanted to invite my school friends to join my group of classmates.

    I think it’s wrong and unfair to disable my account.

    The only thing I wanted, was to invite my old classmates that aren’t my facebook friends to join my group who has as a title “(School name 1995 classmates”

    I e-mailed disabled, info, appeals@facebook.com and nothing happens…

    Please tell me what can I do to re-enable my login account…
    I am desperate

    Yours,
    Giorgos Georgiou

  140. Facebook disables my account

    I didn’t send spam, I just wanted to invite my school friends to join my group of classmates.

    I think it’s wrong and unfair to disable my account.

    The only thing I wanted, was to invite my old classmates that aren’t my facebook friends to join my group who has as a title “(School name 1995 classmates”

    I e-mailed disabled, info, appeals@facebook.com and nothing happens…

    Please tell me what can I do to re-enable my login account…
    I am desperate

    Yours,
    Giorgos Georgiou

  141. I’m personally happy for all the people who at least received Facebooks so called “warnings” about their “misuse of the site”

    My account was disabled just this morning and what kind of warning did I receive?

    None

    No reason for my account being disabled at all. And as I look back on all the things that I did on Facebook I realize that not a single thing that I did was a legitimate reason to disable my account.

  142. I’m personally happy for all the people who at least received Facebooks so called “warnings” about their “misuse of the site”

    My account was disabled just this morning and what kind of warning did I receive?

    None

    No reason for my account being disabled at all. And as I look back on all the things that I did on Facebook I realize that not a single thing that I did was a legitimate reason to disable my account.

  143. For no apparent reason my account got disabled i was given no warning this would happen and i did noting wrong while i was using facebook. I have looked into this and it has seemed to happen to a number of people who have doen nothing wrong, i am extremly angry that you have done this to an innocent person.
    i have emailed all the facebook address telling them my situation and hopefully i will get it re-activated, but this should not be happening.
    SORT IT OUT

  144. For no apparent reason my account got disabled i was given no warning this would happen and i did noting wrong while i was using facebook. I have looked into this and it has seemed to happen to a number of people who have doen nothing wrong, i am extremly angry that you have done this to an innocent person.
    i have emailed all the facebook address telling them my situation and hopefully i will get it re-activated, but this should not be happening.
    SORT IT OUT

  145. Hello. I would just like to say that I am not a fan of Facebook’s customer service. I reciently joined facebook, and I really enjoyed it. I found a lot of friends, and felt like I was on the steps to becoming a more social person. I tried logging into Facebook today, and noticed that my account was “Disabled.” When i clicked on the help link, it said that I was kicked from FB after 60 days for not being part of a high school network. This does not even make sense:

    A) I have not had Facebook for 60 days.
    B) I received a confirmation letter that I was accepted into my High School network.

    I have since emailed appeals@facebook.com and disabled@facebook.com and have received an automated response.

    I hope that there is something you can do to ensure that customer service can atleast provide me with a better reason as to why this has happened to my account.

    thanks- Brian P.

  146. Hello. I would just like to say that I am not a fan of Facebook’s customer service. I reciently joined facebook, and I really enjoyed it. I found a lot of friends, and felt like I was on the steps to becoming a more social person. I tried logging into Facebook today, and noticed that my account was “Disabled.” When i clicked on the help link, it said that I was kicked from FB after 60 days for not being part of a high school network. This does not even make sense:

    A) I have not had Facebook for 60 days.
    B) I received a confirmation letter that I was accepted into my High School network.

    I have since emailed appeals@facebook.com and disabled@facebook.com and have received an automated response.

    I hope that there is something you can do to ensure that customer service can atleast provide me with a better reason as to why this has happened to my account.

    thanks- Brian P.

  147. fuck you facebook for shutting down my account for no reason and then have the nerve to not tell me why or reply to my messages. you totally fucked my business as people i had met had all their contact info, numbers etc, among all the friends i had lost touch with over the years. as i scroll down this page it seems that numerous people are experiencing the same problems. so here’s a tip, fix the fucking glitches or YOU will end up in legal battles and shutdown. myspace seems to work well. so if i do happen to be reinstated onto facebook i will be sending out a message to all about your little glitch.
    thanks for the inconvenience you have caused all of us. how about one day you wake up and your fuckin bank says, your account is frozen for no apparent reason and no one would respond to your messages. FUCK YOU!

  148. fuck you facebook for shutting down my account for no reason and then have the nerve to not tell me why or reply to my messages. you totally fucked my business as people i had met had all their contact info, numbers etc, among all the friends i had lost touch with over the years. as i scroll down this page it seems that numerous people are experiencing the same problems. so here’s a tip, fix the fucking glitches or YOU will end up in legal battles and shutdown. myspace seems to work well. so if i do happen to be reinstated onto facebook i will be sending out a message to all about your little glitch.
    thanks for the inconvenience you have caused all of us. how about one day you wake up and your fuckin bank says, your account is frozen for no apparent reason and no one would respond to your messages. FUCK YOU!

  149. [...] I dunno what got me to doing it this time around. Maybe I got move by Sacha Chua’s speech about blogging during the recent BarCamp Manila. Maybe I became so mortified when I saw myself ranked at 60 (at the time of writing, at least) at Tweeple Stats (Oh, the ignominy!). Or maybe it’s the fact that I work in a company that develops social networking software and I’m not even that socially active (yep, even online).  Although I’ve observed that social ineptitude is a fairly common attribute of social software developers – Exhibit A: Facebook’s founder Mark Zuckerberg. [...]

  150. Why was my account disabled? I go online and play with SPP, Mafia Wars and Farm Town… Yes I add people daily to play SPP but I didnt think that was doing anything wrong. I also have received the pink slip when adding but everyone does almost daily. I felt it was a glitch I sure didnt know I was going to be disabled because of it.

    I am home daily because of illness and I do no harm to anyone..This is how I control my depression.

    Is this permanent?

    Please reconsider and enable my account again.. thank you

    My children got me to join facebook as a way of therapy because I am going through severe depression.. It is a way for me to open up and relax. It is a site that they felt I could be safe on. I am not a sex offender or do I deal in porno. I was depressed from abuse by my ex husband. I started out chatting and playing Mafia Wars.. I started getting notice on how to add 500 people on Mafia.. Being studid I didnt know it could cause to problems later on.. I was having fun..Then it got out of hand and I tried deleting them once I had them on my Mafia account.. Mafia led to Vampire Wars, Gangster, Mob, etc.. Then I found the SPP application and I was immediately hooked.. I started developing wonderful relationships there. Then came Farm Town and Yoville.. I lost track of who to delete and who to keep. Also If I deleted the wrong person I would lose my friends in SPP, Farmtown and Yoville. I dont care about Mafia or the other games.. I only care about Yoville, SPP, Farmtown..and applications like that.. None of the war games.. I have not only invested time in these applications but I have invested money buying Gold Items in both SPP, Yoville, MyFarm.. I have lost all of that.. as well as my friends..

    I have many pictures of my family and friends stored on Facebook that I may never see again.. PLEASE I am begging you to please enable my account again. This means the world to me at this point in my life..My counselor knows about facebook and has encouraged me to continue it's use.. I do again apologize for any wrong doing on my part. I will delete everyone that I do not have contact with in facebook and I am going to delete mafia wars, etc.. All I want is my SPP, Farmtown, Yoville and this kind of applications..

    Account that was disabled is mschultz@cebridge.net..

    Thank you
    Martha Schultz

  151. I participated in a lively “discussion” on a couple of friends' walls regarding some sports- complete with pics…
    then I reposted a request from an organization that provides support free of charge for people living with cancer for volunteers for a fund raising event…
    I also posted a link to another fundraiser and asked who wanted to go with me…
    I commented on several of my 120+ friends' (all of whom are ACTUAL friends that I would have in my home) posts on their walls including Birthday wishes to a dear friend and a “Hello” and “Congrats on your new baby” to another, who's friend request I had just received and accepted…
    then later in the afternoon, a friend posted some lyrics to a song on his wall – so I “sang” along with others for a few posts…
    and then posted my own update about my son's visit at the doctor, complete with picture.

    Evidently all of THAT is what is considered Facebook SPAM, as I was then without warning restricted from Wall Posts!

    Isn't THAT what Facebook is supposed to be used for??? Wasn't I doing EXACTLY what the site was intended for???

    And what is with the piss poor complete LACK of standards and customer service??
    The market is WIDE OPEN for anyone who actually WANTS the customer base and acts like it!!

  152. Thanks to him for providing the incredible community website. Which was proved by the maximum traffic.

  153. Well over a year later, and Zuckerberg hasn’t improved shit. There is no appeal process if your account gets disabled, and the hypocrisy and vagueness of their terms of service agreement are mind-boggling.