My 2,500-word-post on Twitter

I saw that Mike Arrington got on Techmeme tonight with a one-word post about Twitter, of all things. Which proves two things: 1. That bl

Brian Solis’ and Loic Le Meur’s real “PR” secrets

Brian Solis just wrote a guest post for TechCrunch in which he gave away many of the secrets of the PR industry. Every entrepreneur and even every product manager inside a big company should read it and understand the tactics discussed there. Don’t miss the additional video by Seesmic’s CEO/founder, Loic Le Meur in that same post’s comments. Loic is the best at this in the business.

While I was writing this post Loic Le Meur wrote a new blog post calling “bulls++t” on Brian’s post. You should read that as well and that started an interesting discussion on FriendFeed.

But Brian didn’t give away his real secret sauce: how does he get bloggers and journalists to write about the stuff he’s representing? I’ve known Brian for quite a while and here’s some of his secrets that I didn’t see him disclose on TechCrunch:

1. PR now stands for “Professional Relationships.” How can I tell a good PR person (like Brian) vs. a bad one (who sends me emails about stuff I’d never write about)? Easy: Brian builds relationships with me and every other blogger. He takes our pictures. He always welcomes us by name and with a smile (and often a hug, if he knows you well). He doesn’t just do this for the A-listers, either. I’ve watched him at parties and he always introduces me to someone I’ve never heard of before.

2. The new PR is about creating visually-rich experiences. Why? Because more and more bloggers and journalists are being forced to use cameras and video. Look at Kara Swisher. She carries her video camera everywhere. When I met the publisher of the Washington Post he said more and more of his journalists are carrying video cameras. So, no longer is it appropriate to show off a PowerPoint presentation. A simple demo works far better and the best PR people come ready with a USB key full of screen captures and stuff.

3. You don’t need PR at all if you have a great product. Remember how I found out about Qik.com? I was hanging out with Dave Winer and my son in an Apple store. A friend of the company (a beta tester) recognized me and said “you’re going to want to see this.” I was amazed and wrote a blog post WHILE IN THE STORE. Then my next item was to beg to get added to the beta, which they did and now I’ve done more than 700 videos with my cell phone and gotten more than 450,000 visits. I later learned that they weren’t ready for all this PR (they didn’t even have an official PR firm back then) but stayed up for two nights straight to get ready for all the people who were asking for access. I credit Michael Forston, lead developer for building a great community in those early days. Note how he’s on Twitter and keeping in touch with everyone even today.

4. You gotta go meet bloggers, journalists, and influentials. Often. Early. They won’t come to you, you’ve gotta go to them. Watch Upcoming.org’s tech event calendar and see where they’ll be (at least that’s where the tech bloggers/influentials/journalists will be) and go there and make sure you meet them and make a good impression. Lines that work on me? “I got something that might make you cry” or “if you think FriendFeed is cool, wait until you see this.” Using lines like these demonstrate you know a little bit about my blog and are looking to only bring me really impressive stuff. Be ready for me to turn on my Qik camera, though. I want to capture that first demo if it really is great. I remember when Stewart Butterfield, founder of the company that made Flickr, first showed it to me in the hallway at Tim O’Reilly’s Emerging Technology conference. Magical demo that still makes an impact on me when I think back on it and that was, what, five years ago now?

5. If you have a magical experience, invite influentials to share in. Laurent Haig invites me every year to his friend’s chalet in the Swiss mountains. A couple of years ago that led to a demo while sitting around drinking wine (he didn’t ask PR permission, which got him in a bit of trouble as they got nearly 100,000 requests in the next 24 hours, thanks to tons of blogging, including a post on TechCrunch. No PR people were involved, just an entrepreneur who understood the value of creating a fun experience for people who could tell other people about his product and company. Heck, he told me later he didn’t even have plans to show us CoComment and that it was a reward for speaking at his conference. That’ll teach Laurent a lesson about having some wine while hanging out with bloggers for a weekend. That said, Laurent is a guy I’d do anything for and this fall I’m going to Korea to help him with his conference there.

6. Create touch-points for influentials. Brian and other companies and PR professionals in the industry (including me and others at Fast Company) create events that attract bloggers and journalists and other influentials. We are creating another “social media event” at next year’s Consumer Electronics Show to do exactly that. How do you get bloggers to show up? Have famous bloggers like Kevin Rose, Leo Laporte, Ryan Block, Tim Ferriss, Scott Beale, etc show up. Give them a fun event, like a wine party, make sure there’s lots of bandwidth, wifi, etc., there. And now watch what happens. I bet someone will write about, photo, or video, your event like Scott Beale did.

7. But really, this only matters if you have a great product that people want to tell other people about. If Ansel Adams wasn’t the best landscape photographer that ever lived, would it have mattered that we got an invite to Yosemite? No. Gotta have the goods which will tell the story on their own.

How do you get people to cover your company’s products?

Added bonus: BusinessWeek just wrote about what has been happening in online content beyond blogs.

This is why I love the tech industry…

Sometimes I get caught up in all the bubble and ego talk. You know, all that stuff that the industry insiders care about and what keeps tech blogging sometimes feeling like a high school (who has the bigger ego? The bigger puppet? Who is going to start a snit on Gillmor Gang? Etc. Etc.)

That stuff is all fun for the insiders as they create drama so that we’ll get you to pay attention and engage with us comment on our blogs.

But then, once in a while, something will happen that’ll snap you out of the World Wide High School and remind you that this industry does, indeed, create cool stuff that makes our lives more productive and interesting. Well, actually, for me, that happens very often because I have a front-row-seat on this industry and get to see tons of interesting stuff.

But this is one of those times when what you’re seeing and who you’re talking with is much more interesting than usual. And the response from people who participate (this was filmed live, with a live audience) tells me that I’m not alone in recognizing this was a special moment for my camera.

So, that was a long way of saying, don’t miss this conversation with Microsoft Researcher Andy Wilson. He’s the guy behind the “Surface” technology that you use your hands on. Thursday at Microsoft’s Silicon Valley offices he was showing off his latest version of that technology and taking questions from some interesting people themselves (my producer, Rocky Barbanica, who was a software developer for two decades before going back to film school, as well as someone from Symantec’s CTO Office were part of the conversation, along with people who dropped by my Qik channel while I was filming these).

It’s split into a few pieces because the cell phone connection died a couple of times, but you’ll see why I started up the phone again.

Part I 28 minutes long.
Part II 1 minute long.
Part III 6 minutes long. (physical objects interacting with virtual ones — freaking cool — he also explains the algorithm behind “pinch” interfaces).

Bonus interview: Research team that does bilingual translations live on Web pages, IM, and other places (Twitter?). That one is seven minutes and 43 seconds long.

This stuff is just so cool. If you agree, can you link to this from your Twitter account, your blog, or vote for this on Digg or Reddit? This conversation deserves a far wider distribution than my usual stuff because it could inspire kids to see how just one developer can change what we think of the tech industry. Thanks to Andy Wilson for the inspiring conversation and thanks to Microsoft Research for hiring him and helping this conversation to happen!

Showing off the World Wide Talk Show to Media Bistro

Today I gave a talk which is getting lots of kudos at the Media Bistro Circus here in New York. I showed a ton of stuff including Qik, Asterpix, Seesmic, FriendFeed, Twitter, Twittervision, Dotsub, Fast Company.tv, Snackr, and Twhirl.

Allen Stern at Centernetworks filmed it and said nice things about me, which I greatly appreciate. He said “I captured his entire discussion (~15 minutes) and it’s worth watching.”

New York Times announces Times Machine

The New York Times building (new style)

Yesterday I got a great tour with my cell phone of the new New York Times building. While there I met some of the top geeks behind the New York Times and they told me a few things and showed me some interesting stuff.

In the Research and Development department they showed me:

  1. A prototype newspaper rack that could print out a custom version of the newspaper.
  2. Tons of gadgets, including a cool thin book reader following a discussion of metadata that the New York Times is collecting. They have these gadgets so they can develop new ways of delivering content to those devices. In this video they announced a Mac version of the Times Reader, coming “within days.”
  3. New York Times articles showing up on Google Earth while in their digital living room.

Then Stacey Green of NYT’s PR team took me up to the Boardroom where I got to see lots of famous photos and showed me the hallway where they have all the pictures of everyone at the NYT who has won a Pulitzer Prize — it’s like walking through history.

But my favorite interview was getting to talk with Architect Derek Gottfrid, who told me about this thing called Time Machine which is an archive of old issues of the New York Times that you will be able to look through — he gave me a good demo of it in the video I filmed. He told me how they used Amazon’s EC2 service to convert all the TIFF images to PDFs for this project. Then he also told me that Times Machine would be released Wednesday (tomorrow). Derek and his fellow coders keep a blog, by the way, which is most excellent for developers. I’ll watch for it to be released and will post the URL Wednesday evening after I get home (I’ll be flying most of the day on Wednesday).

Hope you enjoyed this little look around the “gray lady,” which is what staffers there affectionately call the New York Times. One thing they gave me a tour of, but asked me not to take video or photos of, is the newsroom. What an impressive place.

How impressive? Well, just check out what’s in the lobby. Hundreds of these little displays. Every few seconds they all change and show a different quote from someone famous in history as quoted in the New York Times.

Why Microsoft will buy Facebook and keep it closed

Cartoon about something important happening on Web

It no longer is about Data Portability or Social Graph Portability, if you will.

I’m hearing these rumors too that John Furrier (my ex-boss) is reporting. That Microsoft will buy Yahoo’s search and then buy Facebook for $15 to $20 billion. Add that to all the news that Microsoft is buying Yahoo’s search and that gets very interesting.

That just changed the whole argument of Facebook vs. Google to one of Microsoft vs. the Web.

Think about this just a second.

Let’s say Microsoft gets Yahoo’s search. That doesn’t look that brilliant. After all, we know Google is gaining share there and taking Yahoo’s best advertisers (and let’s just forget Microsoft’s efforts, which have been an utter failure so far).

But these two moves would change everything and totally explain why Facebook is working overtime to keep Google from importing anything. First, let’s look at what is at stake here:

Loic Le Meur did a little test with me a couple of weeks ago. He listed his Le Web conference on both Facebook and Upcoming.org. Here’s the Facebook listing. Here’s the Upcoming.org one.

The Facebook one can’t be seen if you don’t have a Facebook account. It’s NOT open to the public Web. Google’s spiders CAN NOT REACH IT.

He put both listings up at exactly the same time and did no invites, nothing. Just let people find these listings on their own.

The Facebook one is NOT available to the Web. It has 467 people who’ve accepted it. The Upcoming.org one IS available to Google and the Web. It has 101 people on it.

This is a fight for the Web. We all just crawled inside a box that locks Google out.

Don’t believe me?

Go to Google and do a search for “Le Web 08.”

Do you see a Facebook entry there? Nope. Google is locked out of the Web that soon will be owned by Microsoft. We will never get an open Web back if these two deals happen.

This has created HUGE value for Microsoft and has handed Steve Ballmer an Internet strategy which brings Microsoft from last place to first in less than a week.

Boom!

Now Microsoft/Yahoo search will have access to HUGE SWATHS of Internet info that Google will NOT have access to.

Data and social graph portability is dead on arrival.

Microsoft just bought itself a search strategy that sure looks like a winner to me.

If all this is true there is no way in hell that Facebook will open up now.

It’s Facebook and Microsoft vs. the open public Web.

Can the open public Web fight back? Yes. It’s called FriendFeed. Notice that FriendFeed replaces almost all of Facebook’s killer features with open ones that are open to Google’s search.

So, now, do you see why I’m so interested in FriendFeed? It’s our only hope to compete with Microsoft’s new “buy enough and keep it closed” search strategy.

Don’t think this matters? It sure does. Relevancy on Yahoo search will go through the roof when it has access to Facebook data and Google doesn’t. People will see that Yahoo has people search (something I’ve asked Google for for years) and Google doesn’t. That’ll turn the tide in advertising, and all that.

Brilliant move, if this all comes true.

I’ve SMS’d Mark Zuckerberg and asked him if he’s selling. I doubt he’ll answer. I hope he holds out for more than $20 billion. He just might get it.

UPDATE: Someone on Twitter (Soulhuntre) says that it doesn’t matter as long as HTTP keeps working. That’s just the point. Facebook BLOCKS HTTP if you aren’t logged into its system and it can remove you at a moment’s notice. @irinaslutsky (former employee of mine) was removed last week from Facebook. This is a scary company and if it gets in the hands of Microsoft will create a scary monopoly.

UPDATE2: thanks to XKCD for the cartoon. I love those cartoons.