It’s worth the hell

Apple continues to amaze. I’ve never seen a company have a technical meltdown in front of the eyes of the world the way Apple did today. Yet when my son got out of the store after three hours of hell inside the store (we were snuck to the front of the line by someone who gave us cuts so that we could be among the first to get one, so that we could document what it was like for him to walk into the store and be #1 — he waited for two days) he said he still loved Apple and still loved his 3G iPhone.

After playing with it today I’ve got to agree. This is the company that can give you a crappy camera. No video. Charge you more than other devices. Make you wait hours in line. Take hours to get your credit card approved, your iPhones activated. And, at the end of it all, make you feel good.

I’ve been comparing the iPhone 3G to my Nokia N82 and N95 and my Microsoft Mobile-powered Samsung Blackjack II cell phones and, again, the iPhone kicks ass.

The App Store is simply brilliant. The new things available for the iPhone are just years ahead of other phones. The experience of using an iPhone is just way ahead of even the best Nokia and Microsoft phones (although I met with both companies recently and don’t expect them to let Apple have all the fun for long).

It’s worth the hell. Apple and AT&T will do just fine after fixing all the bugs that caused today’s debacle.

That said, no other company in the world has so much brand love in reserve that it can get this reaction. Any other company in the world would have seen riots after it took more than an hour to process even a portion of the first group of 20 people to enter the store.

VentureBeat has the video of the ‘iPocolypse.”

Unbelieveable.

It’s worth the hell.

What do you think?

132 thoughts on “It’s worth the hell

  1. … oh and cutting the queue is so rude robert. just think about all of the children who were waiting their for there phones. you must have made them terribly sad and upset as they would have had to wait even longer for their Chinese made object of desire. you could have caused irreparable damage to their self esteem and possibly even affected them for life. furthermore given that you are in the usa you could well be exposes to law suites for such behavior.

    ps i had to insert as the message was probably lost of most us citizens

  2. … oh and cutting the queue is so rude robert. just think about all of the children who were waiting their for there phones. you must have made them terribly sad and upset as they would have had to wait even longer for their Chinese made object of desire. you could have caused irreparable damage to their self esteem and possibly even affected them for life. furthermore given that you are in the usa you could well be exposes to law suites for such behavior.

    ps i had to insert as the message was probably lost of most us citizens

  3. apple can get away with this as the vast majority of people who purchase the latest and greatest from apple are generally short sighted and live in an echo chamber.
    lets remember that its just a phone, not a cure for cancer and for one i find it embarrassing that grown men and women can get all stary eyed over a phone… a phone! such people should get out more often in my opinion.

  4. apple can get away with this as the vast majority of people who purchase the latest and greatest from apple are generally short sighted and live in an echo chamber.
    lets remember that its just a phone, not a cure for cancer and for one i find it embarrassing that grown men and women can get all stary eyed over a phone… a phone! such people should get out more often in my opinion.

  5. I don’t think it would be worth the hell…I was paid by another geek to stand in line at the first iPhone release until right before opening, at which time he showed up and relinquished me of my duty. I watched in disgust as many unprofessional and obnoxious people, including young adults, adults, and kids, who had no real interest in the true benefits of this new device, goofed off in this line for hours. This wasn’t camping out on the sidewalk of Best Buy for the new release of the next video game system! This was a long-anticipated tool that needed to get into more qualified hands sooner than later.
    I can’t say who’s to blame…Apple, for not producing more of them right away? The techies, who needed this, for not getting into the line sooner? Or the idiots who did get there early to be the first to get a new ‘toy’ that wasn’t priced high enough to be out of their reach?
    I follow, but I’m patient–and I’m NOT into hype of any type. In fact, I’m so excited that I didn’t pay $600 for an iPhone right away, and now can get a better model for $200! Ha! However, I still wasn’t going to wait in another line…When the kids are done playing, I’ll walk in and out with my copy in a few minutes and not sacrifice any precious time.
    Innovation is key, but there are some who didn’t have the brains or decency to stay out of those lines.
    (hope this doesn’t sound too bitter ;)

  6. I don’t think it would be worth the hell…I was paid by another geek to stand in line at the first iPhone release until right before opening, at which time he showed up and relinquished me of my duty. I watched in disgust as many unprofessional and obnoxious people, including young adults, adults, and kids, who had no real interest in the true benefits of this new device, goofed off in this line for hours. This wasn’t camping out on the sidewalk of Best Buy for the new release of the next video game system! This was a long-anticipated tool that needed to get into more qualified hands sooner than later.
    I can’t say who’s to blame…Apple, for not producing more of them right away? The techies, who needed this, for not getting into the line sooner? Or the idiots who did get there early to be the first to get a new ‘toy’ that wasn’t priced high enough to be out of their reach?
    I follow, but I’m patient–and I’m NOT into hype of any type. In fact, I’m so excited that I didn’t pay $600 for an iPhone right away, and now can get a better model for $200! Ha! However, I still wasn’t going to wait in another line…When the kids are done playing, I’ll walk in and out with my copy in a few minutes and not sacrifice any precious time.
    Innovation is key, but there are some who didn’t have the brains or decency to stay out of those lines.
    (hope this doesn’t sound too bitter ;)

  7. It’s always going to be a struggle explaining this to people who look at a specifications sheet to tell you if something is good or better. It’s not about the hardware, it’s about the software. This is why my other half got, used and returned a HTC Touch Diamond all in the space of a weekend. It’s just not the same.

    Having to explain exactly this to a software engineer this week made me realise how many smart people don’t get this. He pointed out that I had queued to get new hardware. He didn’t realise that, for the same amount of money as I was paying every month, I now had two iPhones. One of them 3G and the other, sans SIM, effectively an iPod touch! It’s like getting a free iPod touch mid contract.

  8. It’s always going to be a struggle explaining this to people who look at a specifications sheet to tell you if something is good or better. It’s not about the hardware, it’s about the software. This is why my other half got, used and returned a HTC Touch Diamond all in the space of a weekend. It’s just not the same.

    Having to explain exactly this to a software engineer this week made me realise how many smart people don’t get this. He pointed out that I had queued to get new hardware. He didn’t realise that, for the same amount of money as I was paying every month, I now had two iPhones. One of them 3G and the other, sans SIM, effectively an iPod touch! It’s like getting a free iPod touch mid contract.

  9. We clearly do things differently in Massachusetts. From what I saw (at the front of the line) – there was no “inviting” of people into the line; heck – most even exercised the courtesy to ask permission before leaving their chair/bag/etc in line so they could briefly leave the line to acquire a snack. There was also no saving spots for friends, or similar rude behavior going on, etc.

    In my opinion being invited to join the front of the line is “cutting” – plain and simple (unless EVERYONE in line at the time personally invited you).

    If you feel the need to be in the front (and some of us did for whatever reason), you wait as long as it takes to do so or you remain content with your place in line a little further back.

  10. We clearly do things differently in Massachusetts. From what I saw (at the front of the line) – there was no “inviting” of people into the line; heck – most even exercised the courtesy to ask permission before leaving their chair/bag/etc in line so they could briefly leave the line to acquire a snack. There was also no saving spots for friends, or similar rude behavior going on, etc.

    In my opinion being invited to join the front of the line is “cutting” – plain and simple (unless EVERYONE in line at the time personally invited you).

    If you feel the need to be in the front (and some of us did for whatever reason), you wait as long as it takes to do so or you remain content with your place in line a little further back.

  11. Robert,

    Since you’ve used iPhone, the N82 and the N95, I’d love to read a comparison of the three from you. This is because, like several enthusiasts in Europe and Asia, I’ve used the N73 and N82 the past 18 months, but have little idea of how iPhone compares to these on a daily-use basis.

  12. Robert,

    Since you’ve used iPhone, the N82 and the N95, I’d love to read a comparison of the three from you. This is because, like several enthusiasts in Europe and Asia, I’ve used the N73 and N82 the past 18 months, but have little idea of how iPhone compares to these on a daily-use basis.

  13. As someone who has had a AT&T 3G phone for a year, I would say with great authority IT SUCKS. The coverage is very spotty, and as a result the battery life is way below what the manufacturer states.

    Let’s hear your opinion in a month’s time.

  14. As someone who has had a AT&T 3G phone for a year, I would say with great authority IT SUCKS. The coverage is very spotty, and as a result the battery life is way below what the manufacturer states.

    Let’s hear your opinion in a month’s time.

  15. Boo fucking hoo. This ‘hell’ was self-imposed by people willing to wait because they couldn’t wait past the first day. That’s fine, it’s their choice, but the crush of must-have-gimme-gimme-gimme mentality is what caused the meltdown. Hell certainly is other people.

  16. Boo fucking hoo. This ‘hell’ was self-imposed by people willing to wait because they couldn’t wait past the first day. That’s fine, it’s their choice, but the crush of must-have-gimme-gimme-gimme mentality is what caused the meltdown. Hell certainly is other people.

  17. Well, I went to an ATT store today (Saturday), got my iPhone in my pocket in about 15 minutes, got my old number fully working in another hour. I’m very happy! :-)

  18. Well, I went to an ATT store today (Saturday), got my iPhone in my pocket in about 15 minutes, got my old number fully working in another hour. I’m very happy! :-)

  19. It is not a question of IF I will buy one, but when. Lets see. It is sleeker, faster, lighter, and louder (I have a hearing problem) .. not to mention the App store. My only question is whether I sell the old one on ebay or give it to a family member who has some other brand of phone. I am delighted with the software upgrade alone. A previous upgrade complicated my listening to voicemail messages in my bluetooth equipped car .. and Apple removed that complication. I can’t believe it.
    Jobs and company are the Alexander Graham Bell and Thomas Edison of my generation.

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