Comments on: Seagate learns important PR lesson: keep the customers happy!

By: Darius » Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «

Fri, 22 May 2009 00:18:06 +0000

[...] [From Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the custom...] [...]

By: James Sutherland

James Sutherland — Sun, 25 Jan 2009 18:38:29 +0000

OK, if Seagate “learned” to keep their customers happy, why didn’t they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed “fix” which actually bricks some drives itself … happy? No. Reluctant to touch another Seagate drive – not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes.

I’ll admit it made me happy in this instance – happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives – but it’s not exactly a PR triumph for them.

By: BobTurbo

BobTurbo — Sat, 24 Jan 2009 12:27:18 +0000

In my opinion, it has shattered the illusion that WD and Seagate are the only two reliable HDD manufacturers. No PR can change that, only make it hurt less than if it was handled poorly.

By: Dammage control of unhappy customers requires speed : The LEADSExplorer Blog: Lead generation - Website visitors - CRM - B2B

Wed, 21 Jan 2009 19:15:46 +0000

[...] news spreads slowly. Bad news will spread 10 times faster as Robert Scoble explains about bad disks from Seagate. The defective disks aren’t the problem; the late response from Seagate was the [...]

By: Diego

Diego — Wed, 21 Jan 2009 09:08:05 +0000

Barracuda’s are in trouble?

http://www.tuaw.com/2009/01/19/tick-tick-tick-significant-number-of-seagate-hard-drives-fail/

By: Jim Goldstein

Jim Goldstein — Wed, 21 Jan 2009 07:45:38 +0000

Sadly Seagate gets an F on this. I happened to get (5) drives impacted by this situation.

Ding #1: Seagate provided info for PC users only and not Mac
Ding #2: Seagate not only has limited times for phone support (super lame), they didn’t even have their phones up and running during the hours they said they would.
Ding #3: Seagate was unresponsive in emails sent in requesting assistance to the situation

The end result…
I’ve returned the drives to the vendor I purchased them from in exchange for highly rated Samsung drives. Mind you highly rated by a vocal minority of my social network that spoke up on Facebook. In addition my once loyal following of Seagate is gone… likely forever. If I can’t get the support I need then why do business with them?!

To rub salt in my wound. Had my drives been working I would have been able to successfully backup and duplicate my production drive. Instead while waiting two days for a response from Seagate my production drive had a catastrophic failure. The make of the drive… Seagate (a la Maxtor). After all of this I’m done with Seagate.