Comments on: Seagate learns important PR lesson: keep the customers happy! http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/ Searching for world-changing technology Tue, 14 Feb 2012 03:41:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Darius » Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! « http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/comment-page-3/#comment-114911 Darius » Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! « Fri, 22 May 2009 00:18:06 +0000 http://scobleizer.com/?p=5317#comment-114911 [...] [From Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the custom...] [...] [...] [From Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the custom...] [...]

]]> By: James Sutherland http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/comment-page-3/#comment-111107 James Sutherland Sun, 25 Jan 2009 18:38:29 +0000 http://scobleizer.com/?p=5317#comment-111107 OK, if Seagate "learned" to keep their customers happy, why didn't they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed "fix" which actually bricks some drives itself ... happy? No. Reluctant to touch another Seagate drive - not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes. I'll admit it made me happy in this instance - happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives - but it's not exactly a PR triumph for them. OK, if Seagate “learned” to keep their customers happy, why didn’t they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed “fix” which actually bricks some drives itself … happy? No. Reluctant to touch another Seagate drive – not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes.

I’ll admit it made me happy in this instance – happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives – but it’s not exactly a PR triumph for them.

]]> By: James Sutherland http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/comment-page-3/#comment-237224 James Sutherland Sun, 25 Jan 2009 18:38:00 +0000 http://scobleizer.com/?p=5317#comment-237224 OK, if Seagate "learned" to keep their customers happy, why didn't they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed "fix" which actually bricks some drives itself ... happy? No. Reluctant to touch another Seagate drive - not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes. I'll admit it made me happy in this instance - happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives - but it's not exactly a PR triumph for them. OK, if Seagate “learned” to keep their customers happy, why didn’t they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed “fix” which actually bricks some drives itself … happy? No. Reluctant to touch another Seagate drive – not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes.

I’ll admit it made me happy in this instance – happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives – but it’s not exactly a PR triumph for them.

]]> By: James Sutherland http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/comment-page-3/#comment-237225 James Sutherland Sun, 25 Jan 2009 18:38:00 +0000 http://scobleizer.com/?p=5317#comment-237225 OK, if Seagate "learned" to keep their customers happy, why didn't they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed "fix" which actually bricks some drives itself ... happy? No. Reluctant to touch another Seagate drive - not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes. I'll admit it made me happy in this instance - happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives - but it's not exactly a PR triumph for them. OK, if Seagate “learned” to keep their customers happy, why didn’t they do it in this case? They abandon their non-Windows users (like me!) entirely, put out a rushed “fix” which actually bricks some drives itself … happy? No. Reluctant to touch another Seagate drive – not just because of the product fault, which could happen to anyone, but because of this botched handling? Yes.

I’ll admit it made me happy in this instance – happy to be a Samsung customer rather than a Seagate one for my batch of new 1Tb drives – but it’s not exactly a PR triumph for them.

]]> By: BobTurbo http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/comment-page-3/#comment-111084 BobTurbo Sat, 24 Jan 2009 12:27:18 +0000 http://scobleizer.com/?p=5317#comment-111084 In my opinion, it has shattered the illusion that WD and Seagate are the only two reliable HDD manufacturers. No PR can change that, only make it hurt less than if it was handled poorly. In my opinion, it has shattered the illusion that WD and Seagate are the only two reliable HDD manufacturers. No PR can change that, only make it hurt less than if it was handled poorly.

]]> By: BobTurbo http://scobleizer.com/2009/01/19/seagate-learns-important-pr-lesson-keep-the-customers-happy/comment-page-3/#comment-237165 BobTurbo Sat, 24 Jan 2009 12:27:00 +0000 http://scobleizer.com/?p=5317#comment-237165 In my opinion, it has shattered the illusion that WD and Seagate are the only two reliable HDD manufacturers. No PR can change that, only make it hurt less than if it was handled poorly. In my opinion, it has shattered the illusion that WD and Seagate are the only two reliable HDD manufacturers. No PR can change that, only make it hurt less than if it was handled poorly.

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