This is why I work at Rackspace

A few months ago Tony Hsieh, CEO of Zappos, asked me why I work at Rackspace. “Would you still work at Rackspace, even if you won the lottery?” he asked me. “Yes,” I answered.

But it didn’t click WHY I answered that way until I saw this presentation by Dan Pink.

You really must watch it. It points out that a lot of what we think about rewards and getting the best work out of someone in this modern world is all wrong.

Is your job giving you a sense of purpose? Does it give you motivation to do better work? Does your boss get out of your way, or does he/she just give you a list of tasks to do?

I’m very fortunate to work for a company that gives me a purpose and then gets out of my way. The purpose? Help startups. Period. Note that I, and my coworkers, Rocky, Rob, Michelle, help out everyone we can, even those who host on our competitors. If you watch my videos I’d guess that only a small portion are actually of entrepreneurs who host on Rackspace.

Why? Because we have a deeper purpose than to just help ourselves. It’s why I work at Rackspace.

Congratulations to Soluto for winning Techcrunch Disrupt

When we got to Israel we heard from lots of people that Soluto was a great company and had a great approach to a sizeable market: Windows users.

I’m very happy that we got the first video interview of this company in their Tel Aviv, Israel, headquarters and congrats to Soluto for beating dozens of other companies to win Techcrunch Disrupt.

Speaking of which, Techcrunch Disrupt was a great event with much better speakers than TC 50. Congrats to that team, too, for stepping up the game quite a bit. Oh, and the wifi rocked.

Knocking Live shows what a front-facing-iPhone camera could do

Knocking Live Video‘s co-founder, Brian Meehan, was the one who convinced Steve Jobs to approve streaming video apps. That opened the door for a bunch of streaming video apps. This is a cool app that you can use to video with your family and they have a ton of things coming out. Does Steve Jobs have something like this up his sleeve for the next iPhone? I bet he does.

Here I meet him and get his story but also get a look at their latest video chat app that lets you do live video conversations on your iPhone or iPad or, now, your Android phone.

Also, check out how fast it’s being downloaded! This is a third-wave app, they are growing faster than Twitter or Foursquare and got to a million users faster than either of those. Wild growth.

Oh, and stick around to the end of the video to hear their experiences with Rackspace hosting.

Are you using Knocking? Why not?

The "David's" in the war over social TV: Miso and Starling

The other day I introduced you to Comcast’s Tunerfish. Comcast has lots of advantages due to its branding and market presence. But there’s a little startup that got there first and is, in my experience, doing a better job: Miso. Here you meet Miso’s CEO, Somrat Niyogi. You’ll find him very passionate about TV. Will he win? Well, this is a disruptive area and startups tend to do better than more established companies when disruption is happening.

Oh, and if you haven’t had enough social TV, in Israel I met with the founder, Kevin Slavin, of Starling, who also has a unique perspective on this new world, although he hasn’t shipped yet and Miso has. Which one do you think will win?

TED Talks insider tour; 250 million views, 1000 TEDx's

Yesterday I got a tour of TED’s headquarters in New York with June Cohen, executive producer of TED.

While touring she gave me some of the latest stats and they are mind-blowing. Did you know that TEDx (independently produced TED events) are only a year old but already there are about 1,000 TEDx events planned or held in 80 countries and 25 languages.

In the 40 minute tour you’ll meet some of the people behind TED and see the editing suites where TED Talks are edited.

Thanks to June for this awesome tour and look behind the curtain.

Our trust relationship with Facebook: complicated

Today I, along with a ton of other journalists, met with Facebook and listened to their presentation on the new privacy settings. Afterward I met one-on-one with Mark Zuckerberg and I told him that Facebook still has a trust problem (you can watch that entire video interview here). I like Mark, some people say I’m a shill for Facebook, and that’s OK. I think Facebook is THE most important Silicon Valley company right now and still is. Anyone who disputes that is just not facing reality. Yes, I know Apple just passed Microsoft in market cap, but Facebook is the one that is shaking up my world view more than any other company (and, I’m hearing that inside Apple they are working on a range of things that will use Facebook, so even Apple is thinking hard about what Facebook means to its future customers).

Yes, Facebook largely solved its privacy problems by giving us simpler choices and giving us more control over our info and what we want shared with whom and I think Zuckerberg won over enough of the critics to — at minimum — allow us to move the discourse around Facebook to other issues than just privacy.

But I’m still don’t trust Facebook enough to move my business into it. Will I ever? Yes, probably. But it will take time for me, and you, to trust this company beyond just playing games or poking our friends.

What is holding back my trust:

1. This is a very ambitious company that changes its approach to the world every year or two and doesn’t have a good roadmap of what’s ahead. Even Zuckerberg, in the interview I did with him, admitted he doesn’t know where Facebook is going tomorrow. Some of that is excusable, we are radically changing our entire culture due to a range of new web services, but some just needs a more steady and predictable approach that will come as Facebook grows into a more mature company rather than a rough-and-tumble-run-by-20-year-olds startup.
2. They need a more mature approach toward customer service. People and content are still getting deleted by spam filters which no one understands or can explain to me and there isn’t good place to go to appeal content deletions. This the problem with not having a federated system that runs on our own servers. Facebook has too much control over our digital lives and that power to delete content really freaks me out.

So much has been said about Facebook today that I’ll just shut up now, and let the changes soak in and see where things go from here.

What do you think after watching this interview and the other press reports that came out today?

Oh, and here’s a video of Zuckerberg introducing the new privacy settings this morning to the press (this was 10 minutes of a much longer press conference):