37 Signals’ new CRM software gets noticed

Tonight I told Twitter followers to “call me” while I drove home from Petaluma to Half Moon Bay. I got about 20 calls in about an hour. One caller told me about 37 Signals new CRM software, called Highrise. Told me it was the most useful business software he’d gotten in years. I’m starting to use it, very nice user experience on first glance. Of course, that’s what I’ve come to expect from 37 Signals (we use their other software at PodTech.net).

Comments

  1. I need to check out twitter more. I noticed you added me last night which reminded me to go check out what it’s all about again.

    20 calls in 1 hour! Thats a fair few calls.

  2. I need to check out twitter more. I noticed you added me last night which reminded me to go check out what it’s all about again.

    20 calls in 1 hour! Thats a fair few calls.

  3. It’s a shame that after collecting e-mail addresses for months to notify people when the product launches that 37 Signals didn’t send out notification… or at least I never got one.

  4. It’s a shame that after collecting e-mail addresses for months to notify people when the product launches that 37 Signals didn’t send out notification… or at least I never got one.

  5. I just signed up with Highrise for the 30 day trial. I have been using Basecamp for a week or two and I am quite excited about how Highrise can help improve CRM generally. I wonder if all the really good stuff isn’t perhaps reserved for the more expensive plans though. The email dropbox function is pretty awesome on its own though.

  6. I just signed up with Highrise for the 30 day trial. I have been using Basecamp for a week or two and I am quite excited about how Highrise can help improve CRM generally. I wonder if all the really good stuff isn’t perhaps reserved for the more expensive plans though. The email dropbox function is pretty awesome on its own though.

  7. 37 Signals is not a company you can trust. Used them for months, and took months after canceling them to get to stop billing my card for services. Buyer beware!!!

  8. 37 Signals is not a company you can trust. Used them for months, and took months after canceling them to get to stop billing my card for services. Buyer beware!!!

  9. Chris I’m sorry you had a bad experience, but you don’t need us to cancel your account for you. Cancellation is self service. You can log into your account anytime, click the Account tab, then click the cancel link. Once you cancel you’ll never be charged again. No questions asked, no forms to fill out, no numbers to call. Just log in, click account, and click cancel.

  10. Chris I’m sorry you had a bad experience, but you don’t need us to cancel your account for you. Cancellation is self service. You can log into your account anytime, click the Account tab, then click the cancel link. Once you cancel you’ll never be charged again. No questions asked, no forms to fill out, no numbers to call. Just log in, click account, and click cancel.

  11. I’ll also add that we include cancellation instructions at the top of every invoice we send you. We go out of our way to make cancellation obvious and easy should you want to move on.

  12. I’ll also add that we include cancellation instructions at the top of every invoice we send you. We go out of our way to make cancellation obvious and easy should you want to move on.

  13. I used the Basecamp software from 37 Signals for managing events at my previous job and found it to be very intuitive and easy to implement.

    The support team at 37 signals was very helpful and quick to respond when I did have a questions around the more advanced functionalities.

    We never had a problem with billing or support. -MK

  14. I used the Basecamp software from 37 Signals for managing events at my previous job and found it to be very intuitive and easy to implement.

    The support team at 37 signals was very helpful and quick to respond when I did have a questions around the more advanced functionalities.

    We never had a problem with billing or support. -MK

  15. I’m curious what you found so great about Highrise?

    I thought that it was a pale shadow of a commercial CRM solution like Salesforce.com and, on first glance, not nearly as good as other free alternatives (zoho).

    Admittedly, I was using the free version but even simple things were not intuitive: I couldn’t figure out how to delete a contact and had to enter another user’s profile first before I could assign a task to them rather than being able to do this from any new task prompt.

    No revolution here unless I have missed something.

  16. I’m curious what you found so great about Highrise?

    I thought that it was a pale shadow of a commercial CRM solution like Salesforce.com and, on first glance, not nearly as good as other free alternatives (zoho).

    Admittedly, I was using the free version but even simple things were not intuitive: I couldn’t figure out how to delete a contact and had to enter another user’s profile first before I could assign a task to them rather than being able to do this from any new task prompt.

    No revolution here unless I have missed something.

  17. Just trying Highrise too – looks excellent. Using Basecamp at work for direct mail projects with agency, fufilment house and printer – works a treat!

  18. Just trying Highrise too – looks excellent. Using Basecamp at work for direct mail projects with agency, fufilment house and printer – works a treat!