CrossLoop uses Del.icio.us and Google Maps on its blog

I’m noticing a lot more of how companies are using Web 2.0 stuff on their Web pages lately. I’m sitting with Mrinal Desai, VP of Sales and Business Development and co-founder of CrossLoop. CrossLoop does simple screen sharing for free. Built on a P2P architecture. Lets you do customer or family tech support for free. Really great service.

He found me on Facebook and started a conversation with me there.

But if you look at CrossLoop’s blog they have a bar where they keep track of all the bloggers who are talking about CrossLoop. He uses Google’s Blog Search to find people who are talking about their product, then he puts them into Del.icio.us, tags them, and that gets thrown automatically into a widget on CrossLoop’s Web page. He can leave comments underneath each URL too by leaving a note in Del.icio.us. He’s using Del.icio.us’ links widget. You could do the same thing on your blog.

Oh, and if you click on “WW User Stories Mappd” on the right side of CrossLoop’s blog you’ll find another cool Web 2.0 device: a map that shows user testimonials. Whenever he sees a testimonial written on a blog, he contacts that blogger or customer, and asks them for where they are located. Then he uses Google’s My Maps to enter their location. So he created his own “MyMap” to promote how he’s getting global coverage. Really cool.

Comments

  1. That is VERY interesting, I spoke at the Customer Reference Forum (The industry conference on corporate references) and a lot of companies are really trying to figure out how to connect with these organic customer reference.

    Congrats to Crossloop to figuring an effective way of doing it.

  2. That is VERY interesting, I spoke at the Customer Reference Forum (The industry conference on corporate references) and a lot of companies are really trying to figure out how to connect with these organic customer reference.

    Congrats to Crossloop to figuring an effective way of doing it.

  3. Robert – it was absolutely a pleasure meeting you and thanks for keeping blogging personal and bloggers accessible!
    CrossLoop as a company is alllll about connecting with its users one at a time, listening, learning and eventually recognizing that people do business with people – I felt the same with you today.

    @Jeremiah – thanks for your nice comments.
    Mrinal

  4. Robert – it was absolutely a pleasure meeting you and thanks for keeping blogging personal and bloggers accessible!
    CrossLoop as a company is alllll about connecting with its users one at a time, listening, learning and eventually recognizing that people do business with people – I felt the same with you today.

    @Jeremiah – thanks for your nice comments.
    Mrinal

  5. This indeed a very valuable tool in a country like India given that knowledge transfer can be made so easy. Kudos to the team for keeping it free of cost and enabling thousands of people access to education and training which could have been quite difficult otherwise. And to you Robert for talking about it in your blog and spreading the word.

  6. This indeed a very valuable tool in a country like India given that knowledge transfer can be made so easy. Kudos to the team for keeping it free of cost and enabling thousands of people access to education and training which could have been quite difficult otherwise. And to you Robert for talking about it in your blog and spreading the word.

  7. http://www.crossloop.com/VNC.html

    They didn’t want to open source their software so they are using VNC from shell pipes. Wow. And setting up an VNC tunnel on port 80 for people that can’t open the instruction manual for their router or google.
    http://www.crossloop.com/VNC.html
    (scroll down)
    I love the long winded explaination of why they are not violating the GPL.
    It looks and feels like OJ Simpson with “the glove does not fit, so you must acquit”. Awesome.

    Normally you would just follow the guidelines and if anything came up with EFF or the FSF, then you would clarify to them privately, but these guys seem totally and completely paranoid. I was at the FSF meeting this year and we actually went over the whole process of GPL complaints before Richard Stallman spoke. They are pretty intelligent and you don’t really have to make a 3 page case stating your innocence before any dispute has occurred.

    It’s still very funny. Thanks for the link. I have to go to work now.

  8. http://www.crossloop.com/VNC.html

    They didn’t want to open source their software so they are using VNC from shell pipes. Wow. And setting up an VNC tunnel on port 80 for people that can’t open the instruction manual for their router or google.
    http://www.crossloop.com/VNC.html
    (scroll down)
    I love the long winded explaination of why they are not violating the GPL.
    It looks and feels like OJ Simpson with “the glove does not fit, so you must acquit”. Awesome.

    Normally you would just follow the guidelines and if anything came up with EFF or the FSF, then you would clarify to them privately, but these guys seem totally and completely paranoid. I was at the FSF meeting this year and we actually went over the whole process of GPL complaints before Richard Stallman spoke. They are pretty intelligent and you don’t really have to make a 3 page case stating your innocence before any dispute has occurred.

    It’s still very funny. Thanks for the link. I have to go to work now.

  9. Actually, the server computer would have 80 blocked. Ubuntu and Fedora do VNC automatically, so I won’t download this, but if I had to take 3 secs to make an intelligent guess, I would say the AOL AIM direct connect port, or they are streaming the VNC packets through the server as a TCP bridge and in that case all your Windo-s Destkop data are belongs to them.
    Off2w3rk.

  10. Actually, the server computer would have 80 blocked. Ubuntu and Fedora do VNC automatically, so I won’t download this, but if I had to take 3 secs to make an intelligent guess, I would say the AOL AIM direct connect port, or they are streaming the VNC packets through the server as a TCP bridge and in that case all your Windo-s Destkop data are belongs to them.
    Off2w3rk.