Leo Laporte is now claiming that Facebook is deleting and banning a radio station’s Facebook identity to allegedly remove comments about Facebook’s privacy stance.
This worries me a LOT more than whether or not you’ve taken private details like our social graph and forced them to be public.
This is about a loss of trust and goes WAY deeper than privacy.
I can’t trust that you care about my content or my business.
We have a problem.
When will you come and talk to us about this problem we are all having with you?
And I get a new email from someone who has gotten removed from Facebook every week like this one. I’m tired of this, when will you build a system to handle these kinds of complaints and handle them fairly?
All of these items remove our trust in your service. What are you going to do to regain our trust?
UPDATE: Elliot Schrage, Facebook’s VP of Global Communications, has answered the Facebook deletion problems in the comments below. He answered “Robert, I really wish you — or Louis, for that matter — would reach out to us directly for comment before simply repeating someone’s allegation. I don’t know the situation with KNOI and have asked our teams to investigate the reason the Page was disabled. I can state categorically, though, that our policies would NEVER permit us to take down a page because of it criticizes us.
You of all people should know — and have reported — that people who use Facebook regularly create groups and Pages to criticize actions we’ve taken or to call for changes to our service. A Facebook search this morning of the words “Stop Facebook” reveals over 400 Pages that may involve such protest – all of which are up and active on the site.
I think it’s irresponsible to repeat an allegation that we begun to censor content — and that we’ve started by targeting the Fan Page of a radio station in Texas.”
UPDATE #2: Facebook CEO Mark Zuckerberg has written me an email where he says he was waiting to talk about the privacy issues it has been having until they have fixes ready to demo and that he’ll be talking with journalists this week about the issues.
UPDATE #3: Facebook’s public statement on KNOI account deletion ( @leolaporte was talking about that on Google Buzz earlier today). This statement was sent to me by Andrew Noyes | Manager, Public Policy Communications, Facebook:
“The pages for KNOI and KRBR were disabled because one of our automated systems for detecting abuse identified improper actions on the account of the individual who also serves as the sole administrator of the Pages. The automated system is designed to keep spammers and potential harassers from abusing Facebook and is triggered when a user sends too many messages or seeks to friend too many people who ignore their requests. In this case, the user sent a large number of friend requests that were rejected. As a result, his account was disabled, and in consequence, the Pages for which he is the sole administrator were also disabled. The suggestion that our automated system has been programmed to censor those who criticize us is absurd.“