OK, over on Twitter they have this feature. It’s called “Direct Messages.” It means you can send me a Tweet that no one else can see. A LOT of people try to use this feature with me and I really, really, hate it. How many people? I have 4,388 direct messages.
Twitter isn’t the only one that sucks, either. Facebook has a Messaging feature too. 1,249 messages are waiting for me there.
I do NOT answer in either place most of the time. Why? Here’s 10 reasons why they suck and why I’d much rather you email me at email@example.com or, simply, just ask me a question in public!
1. I can’t delete them all. So I ignore them all.
2. I can’t put them into folders. So, no way to prioritize them. Or, if you are a Gmail addict, no way to tag messages.
3. No way to resort them. No way to see old messages. Or messages from someone specific. Email has those features.
4. No way to forward messages. That means they are useless for business. If you ask me a business question I MUST forward the question and get approvals. No way to do that on Twitter.
5. No way to BCC messages. In email I can copy my boss blindly so you can’t see that I’m doing that. That’s a way that I can keep him involved in my life and up to date on all the wild promises I’m making to people. That’s why I don’t make promises on Twitter or Facebook.
6. You ask me a question that requires a 500 word response but you ask it in a place that limits me to 140 characters. Thanks for frustrating me.
7. I can’t respond to your own DM’s unless you follow me. Seriously. The design of Twitter’s DM’s +is+ that lame.
8. I can’t put an auto answer onto DM’s so that I can tell you to get a clue and to send me email instead.
9. I can’t CC, or copy other people, or send a message to a group. Things that email has been able to do for years.
10. I can’t move my DM’s out of Twitter and into other systems. That’s something that I’ve been able to do with email for years and it’s served me well. Even Hotmail lets me forward emails to Gmail.
11. UPDATE, this just came in via Twitter from @TraciKnoppe: “@Scobleizer Use your great influence for good & get Twitter to chng the DM req. & API limits. Make it so number one. ”
Anyway, I hate DMs. Don’t you? @ev can we get these things fixed? Yes, that’s my form of direct messaging @ev because this feature has caused me so much hell over the years.